USPS EXAM 421 WINDOW CLERK NEWEST ACTUAL EXAM COMPLETE
185 QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) ALREADY GRADED A
1. What type of environment focuses on people, processes, pride, and results to
ensure the expectations are exceeded?: customer centric environment
2. As ambassadors to our customers, the usps relies on you to...: educate our
customers on our products and services as well as provide world class customer
experience that builds customer loyalty
3. Our business touches...: every address in the nation
4. Usps employees are mandated by federal law to..: preserve and protect all mail
placed in our custody
5. With few exceptions what type of warrant is needed to break or permit the
breaking of seals on any class of mail?: federal search warrant
6. who empowers the us postal inspection service?: u.s. congress
7. The primary federal law-enforcement officers of usps who enforce federal
statues related to mail security and investigate postal offenses as well as
postal related civil matters are known as?: uspis ( united states postal
inspection service)
8. What self-supporting agency is under the general supervision of 9
presidentially appointed governors?: oig (office of inspector general)
9. What role does the office of inspector general play in the postal service?:
maintaining the integrity and accountability of the usps, it's revenue and assets,
and its employees through independent audits and investigations
10. Who is the core of our business, and whom we should always put first?: our
customers
11. What is the same in every language ?: a smile
12. What does it mean to be #postalproud?: providing a positive customer
experience that builds stronger relationships between our customers and our
brand 13. What are the 6 retail moments that matter?: deliver first impression,
act with courtesy and urgency, keeping it clean, delivering the pride inside,
transitioning between the back and the front, solutions are your specialty
14. Why is an organized workspace important?: creates an efficient workspace,
reduces time away from window, visual appealing, professional
15. Explain transitioning between the back and front: sorting mail and packages in
the back and then moving to a customer facing position
16. Define relatability: the ability to establish an association, connection, or
relationship with a person or a thing
17. The art and technique of using words effectively to impart information or
ideas is: communication
18. S.o.l.e.r stands for:: s: squarely face person
O: open your posture
, L: lean toward sender
E: establish and maintain eye contact
R: relax
19. What active listening technique is used to bring a message into greater
focus by getting more information and identifying what's being
communicated, as well as providing a better understanding?: clarifying
20. G.i.s.t stands for:: greet, inquire, suggest, thank
21. What do we never get a second chance to make?: a first impression
22. What type of mail consist of items sent within the united states, its territories
and possessions including apos, fpos, and the united nations?: domestic mail
23. Which manual sets forth the policies, regulations, and procedures governing
domestic mail services?: domestic mail manual (dmm)
24. What are the 6 shipping services the usps offers?: priority mail express,
Priority, first class, retail ground, parcel return service, international mail
25. Which class of mail offers expedited service for mailable matter and has a
money back guarantee?: priority mail express
26. Which premier shipping service has guaranteed 1 or 2 day delivery, 365 days
a year and includes $100 insurance?: priority mail express
27. What times are priority mail express guaranteed to be delivered?: 12 pm and
3 pm
28. What times are hold for pick up items available for customers to pick up?:
10:30 am and 3 pm
29. Hold for pick up service items include what when the package arrives at the
destination facility?: an automated callback notification to customers about the
arrival status of their package
30. Which extra services are permitted with priority mail express?: return
Receipt, additional insurance, collect on delivery (cod), usps tracking
31. Which sub-class of first class mail is typically used to send documents,
gifts, merchandise large or thick envelopes, tubes, or packages containing
mailable items?: priority mail
32. Which premier shipping service includes $50 insurance and $100 insurance
and offers and expedited 1,2, or 3 day service?: priority mail
33. Name the surcharge that applies to large, lightweight pieces: balloon pricing
34. Name the surcharge that applies to large and odd shaped priority mail
pieces: dimensional weight pricing
35. Which surcharge is applied to packages less than 20lbs but over 84 inches
and is addressed to zones 1-4?: ballon pricing
36 which surcharge is applied to priority mail packages shipped to zones
5-9 and have any dimension that exceeds one cubic foot?: dimensional weight
Pricing
37. How many types of envelopes and boxes are available for priority mail flat
rate?: 6 sizes of flat rate envelopes and 3 sizes of flat rate boxes
185 QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) ALREADY GRADED A
1. What type of environment focuses on people, processes, pride, and results to
ensure the expectations are exceeded?: customer centric environment
2. As ambassadors to our customers, the usps relies on you to...: educate our
customers on our products and services as well as provide world class customer
experience that builds customer loyalty
3. Our business touches...: every address in the nation
4. Usps employees are mandated by federal law to..: preserve and protect all mail
placed in our custody
5. With few exceptions what type of warrant is needed to break or permit the
breaking of seals on any class of mail?: federal search warrant
6. who empowers the us postal inspection service?: u.s. congress
7. The primary federal law-enforcement officers of usps who enforce federal
statues related to mail security and investigate postal offenses as well as
postal related civil matters are known as?: uspis ( united states postal
inspection service)
8. What self-supporting agency is under the general supervision of 9
presidentially appointed governors?: oig (office of inspector general)
9. What role does the office of inspector general play in the postal service?:
maintaining the integrity and accountability of the usps, it's revenue and assets,
and its employees through independent audits and investigations
10. Who is the core of our business, and whom we should always put first?: our
customers
11. What is the same in every language ?: a smile
12. What does it mean to be #postalproud?: providing a positive customer
experience that builds stronger relationships between our customers and our
brand 13. What are the 6 retail moments that matter?: deliver first impression,
act with courtesy and urgency, keeping it clean, delivering the pride inside,
transitioning between the back and the front, solutions are your specialty
14. Why is an organized workspace important?: creates an efficient workspace,
reduces time away from window, visual appealing, professional
15. Explain transitioning between the back and front: sorting mail and packages in
the back and then moving to a customer facing position
16. Define relatability: the ability to establish an association, connection, or
relationship with a person or a thing
17. The art and technique of using words effectively to impart information or
ideas is: communication
18. S.o.l.e.r stands for:: s: squarely face person
O: open your posture
, L: lean toward sender
E: establish and maintain eye contact
R: relax
19. What active listening technique is used to bring a message into greater
focus by getting more information and identifying what's being
communicated, as well as providing a better understanding?: clarifying
20. G.i.s.t stands for:: greet, inquire, suggest, thank
21. What do we never get a second chance to make?: a first impression
22. What type of mail consist of items sent within the united states, its territories
and possessions including apos, fpos, and the united nations?: domestic mail
23. Which manual sets forth the policies, regulations, and procedures governing
domestic mail services?: domestic mail manual (dmm)
24. What are the 6 shipping services the usps offers?: priority mail express,
Priority, first class, retail ground, parcel return service, international mail
25. Which class of mail offers expedited service for mailable matter and has a
money back guarantee?: priority mail express
26. Which premier shipping service has guaranteed 1 or 2 day delivery, 365 days
a year and includes $100 insurance?: priority mail express
27. What times are priority mail express guaranteed to be delivered?: 12 pm and
3 pm
28. What times are hold for pick up items available for customers to pick up?:
10:30 am and 3 pm
29. Hold for pick up service items include what when the package arrives at the
destination facility?: an automated callback notification to customers about the
arrival status of their package
30. Which extra services are permitted with priority mail express?: return
Receipt, additional insurance, collect on delivery (cod), usps tracking
31. Which sub-class of first class mail is typically used to send documents,
gifts, merchandise large or thick envelopes, tubes, or packages containing
mailable items?: priority mail
32. Which premier shipping service includes $50 insurance and $100 insurance
and offers and expedited 1,2, or 3 day service?: priority mail
33. Name the surcharge that applies to large, lightweight pieces: balloon pricing
34. Name the surcharge that applies to large and odd shaped priority mail
pieces: dimensional weight pricing
35. Which surcharge is applied to packages less than 20lbs but over 84 inches
and is addressed to zones 1-4?: ballon pricing
36 which surcharge is applied to priority mail packages shipped to zones
5-9 and have any dimension that exceeds one cubic foot?: dimensional weight
Pricing
37. How many types of envelopes and boxes are available for priority mail flat
rate?: 6 sizes of flat rate envelopes and 3 sizes of flat rate boxes
