1. Technicians should not decide they will be able to restore a damaged item until
they have _______________________ the item and communicated with the
customer. ** Answ** pretested
2. The restoration company works for the property owner, who is the primary
customer. A secondary customer is the _______________________
_______________________ when the property owner is an
_______________________. ** Answ** insurance carrier.
3. insured
4. Smoke and soot particles are visual by-products of _______________________
_______________________. ** Answ** incomplete combustion
5. Heat, fuel and oxygen are the key elements required for
_______________________. ** Answ** combustion
6. The particle size range of combustion smoke particles is
_______________________ to _______________________ microns. **
Answ** .1 to 4
7. The general categories into which I'll smoke residues may be placed PAH and
_______________________. ** Answ** soot
8. Both PAH and particles have been reported to be _______________________ to
humans. ** Answ** carcinogenic
9. A very difficult smoke odor for technicians to overcome is the
_______________________ _______________________ order, also called
"psychological" odor. ** Answ** heightened awareness
10. To remove high levels of protein odor from surfaces,
_______________________ _______________________ is usually required for
cleaning protein residues. ** Answ** wet cleaning
11. When burned, this material will produce a thick, heavy blacks smeary residue.
_______________________ ** Answ** synthetic
12. Factors to consider in determining the degree of smoke contamination
throughout a structure are the air _______________________ and
_______________________ generated during combustion. ** Answ**
pressures; combustion
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, 13. The severity of soot contamination increases with a _______________________
of oxygen and decreases when a _______________________
_______________________ of oxygen is present during the fire. ** Answ**
lack; greater quantity
14. Some materials and surfaces naturally absorb more odors than others. The odor
control industry refers to them as " _______________________
_______________________". ** Answ** natural wicks
15. During a fire, smoke can carry vaporized oils, which eventually settle to leave an
_______________________ _______________________on surfaces. **
Answ** oily film
16. Lighter plastic surfaces subjected to higher temperatures and soot have potential
to _______________________ irreversibly. ** Answ** yellow
17. From a common sense perspective, safety on the job site is the responsibility of
_______________________. ** Answ** everyone
18. _______________________ requires all United States companies to prepare a
HAZCOM program, issue appropriate safety equipment to employees, and
provide them with safety training. ** Answ** Osha
19. Restorers may obtain the most accurate information about potential chemical
safety from: _______________________ sheets, labels and
_______________________. ** Answ** sds; training
20. All restoration chemicals must be kept in properly ______________ containers
and secured on the job site. ** Answ** labeled
21. Advise the chemically-sensitive customers to not be _______________________
or _______________________ affected areas while work is being performed.
** Answ** in; around
22. When working for a customer who is chemically _______________________,
there may be need for special air scrubbing, cleaning agents and deodorizing
agents. ** Answ** sensitive
23. When working in areas containing loose soot residue, it is highly recommended
that restorers use appropriate _______________________ air scrubbers and
don _______________________. ** Answ** HEPA; PPE
24. _______________________ and _______________________ are two
commonly found invisible safety hazards to be aware of within older structures.
** Answ** Lead; asbestos
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