ISDS 4111 Final Exam | Questions with Verified Answers

ISDS 4111 Final Exam | Questions with Verified Answers For ERP implementations, it is best if the ________ is composed of people with a wide variety of IT and business skills. Development Team In order to increase teamwork and productivity, it may be necessary to have ________ in how to conduct effective meetings. Training If a sales manager developed a Microsoft Access database to help his salespeople track their customer contact information, this would be an example of an application developed using: End-user development ERP projects typically have high risks but also: High rewards Stage ________ of the ERP life cycle is similar to the investigation stage of the SDLC. One In the ________ phase of the traditional SDLC, the team should do a thorough analysis of the costs and benefits of the proposed system. Investigation The ________ are responsible for analyzing business requirements and converting them into solutions with the ERP system. Module experts SMEs will have a hard time understanding how the new system is going to work until they see ________ flow through the system. Their own data The primary task of the ________ phase of the traditional SDLC is to determine the user requirements of the new system. Analysis Because people often have a fear of the unknown, it is normal for them to ________ the changes brought by a new ERP system. Resist Database administrators and IT operations support personnel are examples of: IT Specialists ________ are add-on software components to either make the system operational or add missing functionality not offered by the ERP system. Third party products The hardware resources needed for an ERP system include servers, clients, and: Peripherals The ability to identify and correct bad data will be part of the ________ process. Stabilization When an employee leaves the company, it is important to take time to address the ________ problem. Transfer ________ systems help to streamline the process of knowledge and skill transfer. knowledge management When there are large amounts of data that need to be updated, a(n) ________ should be available for this. mass update process In the go-live and stabilization phases, the ________ is replaced by the Application COE. ERP COE The ________ team works with end-user training, communications and support activities. change management Faster servers and increases in storage capacities made the single ________ feasible for ERP systems. database instance Users may be frustrated with the new ERP system because activities that were simple to do in the old legacy system now seem much __________ in the new system. more complex Knowledge and skill transfer should be an integral part of the ___________ plan from day one. Implementation Most issues during and after an ERP implementation are related to _________ and culture. People The ERP life cycle is often just as rigorous as the traditional ________ life cycle. SDLC The SDLC uses a(n) _________ approach for problem solving System It is important that the project team has a ________ to work together. single location In addition to having functional and technical skills, each team member must understand the importance of ________. Teamwork The ________ approach to ERP system conversion is the least disruptive conversion approach. Phased When the government wants to develop a new procurement tracking system for its military they would probably build it using: SDLC processes One important way of calming users' fears is with an aggressive ________ program. Training In order to minimize the destructive effects of poor communication and backbiting behavior, a PMO must ensure that project teams are ________ for decisions and directions they take. Accountable ERP projects often take a few ________ to implement so top management may forget some of the key benefits of the system Years In the traditional ERP life cycle, by the end of the ________ stage, the team should have a prototype or sandbox of the ERP software up and running and accessible to the entire team, consultants, and SMEs analysis and design The PMO must be constantly evaluating ________, managing resources and the project schedule. Risks Project management is ________ focused while program management is strategically focused. Tactically ________ is not a stage of the traditional ERP life cycle. Investigation Consultants may use scripts and ________ to help automate some of the more common tasks that occur during an implementation. Wizards An example of a deliverable that would be due at the end of each stage of the traditional ERP life cycle would be a(n): Report The ________ must manage the project scope, resources and schedule. PMO If a(n) ________ is in a leadership position, this will increase project risks and create problems within the team. individual contributor The PMO must balance the project ______, resources and time. Scope A(n) _______ analysis is used to compare the functions provided by the ERP system to the operational processes necessary to run the business. Gap Compared with the traditional SDLC, the ERP life cycle is more focused on re-engineering organizational ____ and change management. Processes The ____________ understand the ERP functionality and will make the new system do what it is supposed to do. module experts In the traditional ERP life cycle a gap analysis should be conducted in the _______ stage. analysis and design The ____ needs to make certain that the project team activities stay synchronized and that process is being made. PMO When using the prototyping approach, one does not go through the ______ stages of the traditional SDLC. design and analysis ERP system development can make use of prototyping methodologies by using a(n) _____ to get more immediate user feedback as the system is being developed. Sandbox The ________ have specific knowledge about one or more of the business processes and help to coordinate and prioritize the different functional requirements of the new system. SMEs ________ is not an example of a vendor-driven ERP development methodology. Rapid-ERP In the program management model, the _____ manager manages across multiple functional projects. Program Program management and project management are often used _____ but actually refer to two different things. Interchangeably The _____ approach to system conversion has the highest risk of the different conversion approaches. Direct cutover Project team members provide direction and ERP application knowledge with respect to business ______ design and configuration. Hardware External consultants may be valuable implementation partners because they have the _____ and experience of implementing many successful projects. knowledge base The success or failure of an ERP implementation is ultimately in the hands of the _____________. end-users The infrastructure behind an ERP system must be planned with the idea that it will probably have to be _____ as the system matures. Expanded The recent development of _____ is an attempt to solve the interfacing and integration problems associated with ERP systems. Middleware During the stabilization period, subject matter experts should be prepared to help _____ from their departments to learn to use the system. users