,Contents
Chapter 1:
Operations Strategy and Global Competitiveness
Operations
Customer Value
Strategy and Competitiveness
Chapter 2:
Process Planning and Design
Forms of Transformation Systems
Selection of a Transformation System
Chapter 3:
Controlling Processes
Monitoring and Control
Process Monitoring
Process Control
Controlling Service Quality
Chapter 4:
Process Improvement: Minimizing Variation Through Six Sigma
Approaches for Process Improvement
Business Process Design (Reengineering)
Six Sigma and the DMAIC Improvement Process
Example Six Sigma Project
The Define Phase
The Measure Phase
The Analyze Phase
, The Improve Phase
The Control Phase
Six Sigma in Practice
Chapter 5:
Process Improvement: Reducing Waste Through Lean
History and Philosophy of Lean
Traditional Systems Compared with Lean
Specify Value
Identify the Value Stream
Make Value Flow
Pull Value Through the Value Stream
Pursue Perfection
Benefits of Lean
Lean Six Sigma
Chapter 6:
Managing Process Improvement Projects
Defining a Project
Planning the Project
Scheduling the Project
Controlling the Project: Earned Value
Chapter 7:
Supply Chain Management
Defining Supply Chain Management
Supply Chain Strategy
Supply Chain Design
, Outsourcing and Global Sourcing
Inventory Management
Role of Information Technology
Successful Supply Chain Management
Chapter 7 Supplement A: The Beer Game
Chapter 7 Supplement B: The Economic Order Quantity Model
Chapter 8:
Capacity, Scheduling, and Location Planning
Long-term Capacity Planning
Location Planning Strategies
Locating Pure Services
Effectively Utilizing Capacity Through Schedule Management
Short-term Capacity Planning
Chapter 8 Supplement: Forecasting
Forecasting Purposes and Methods
Time Series Analysis
Causal Forecasting with Regression
Cases
BPO, Incorporated: Call Center Six Sigma Project
Peerless Laser Processors
United Lock: Door Hardware Division (A)
Heublein: Project Management and Control System
D. U. Singer Hospital Products Corp.
Automotive Builders, Inc.: The Stanhope Project
Chapter 1:
Operations Strategy and Global Competitiveness
Operations
Customer Value
Strategy and Competitiveness
Chapter 2:
Process Planning and Design
Forms of Transformation Systems
Selection of a Transformation System
Chapter 3:
Controlling Processes
Monitoring and Control
Process Monitoring
Process Control
Controlling Service Quality
Chapter 4:
Process Improvement: Minimizing Variation Through Six Sigma
Approaches for Process Improvement
Business Process Design (Reengineering)
Six Sigma and the DMAIC Improvement Process
Example Six Sigma Project
The Define Phase
The Measure Phase
The Analyze Phase
, The Improve Phase
The Control Phase
Six Sigma in Practice
Chapter 5:
Process Improvement: Reducing Waste Through Lean
History and Philosophy of Lean
Traditional Systems Compared with Lean
Specify Value
Identify the Value Stream
Make Value Flow
Pull Value Through the Value Stream
Pursue Perfection
Benefits of Lean
Lean Six Sigma
Chapter 6:
Managing Process Improvement Projects
Defining a Project
Planning the Project
Scheduling the Project
Controlling the Project: Earned Value
Chapter 7:
Supply Chain Management
Defining Supply Chain Management
Supply Chain Strategy
Supply Chain Design
, Outsourcing and Global Sourcing
Inventory Management
Role of Information Technology
Successful Supply Chain Management
Chapter 7 Supplement A: The Beer Game
Chapter 7 Supplement B: The Economic Order Quantity Model
Chapter 8:
Capacity, Scheduling, and Location Planning
Long-term Capacity Planning
Location Planning Strategies
Locating Pure Services
Effectively Utilizing Capacity Through Schedule Management
Short-term Capacity Planning
Chapter 8 Supplement: Forecasting
Forecasting Purposes and Methods
Time Series Analysis
Causal Forecasting with Regression
Cases
BPO, Incorporated: Call Center Six Sigma Project
Peerless Laser Processors
United Lock: Door Hardware Division (A)
Heublein: Project Management and Control System
D. U. Singer Hospital Products Corp.
Automotive Builders, Inc.: The Stanhope Project
