The Truth About Managing People, Third Edition

,Contents
Preface

Part I The Truth About Hiring

Truth 1 First Impressions DO Count!

Truth 2 Forget Traits; It’s Behavior That Counts

Truth 3 Brains Matter; or Why You Should Hire Smart People

Truth 4 When in Doubt, Hire Conscientious People!

Truth 5 Want Friendly Employees? It’s in the Genes!

Truth 6 Realistic Job Previews: What You See Is What You Get

Truth 7 Throw Out Your Age Stereotypes

Truth 8 Match Personalities and Jobs

Truth 9 Hire People Who Fit Your Culture: My “Good Employee” Is Your Stinker!

Truth 10 Good Citizenship Counts!

Truth 11 Manage the Socialization of New Employees

Part II The Truth About Motivation

Truth 12 Why Many Workers Aren’t Motivated at Work Today

Truth 13 Telling Employees to “Do Your Best” Isn’t Likely to Achieve Their Best

Truth 14 Not Everyone Wants to Participate in Setting Goals

Truth 15 Professional Workers Go for the Flow

Truth 16 When Giving Feedback: Criticize Behaviors, Not People

Truth 17 Managing Across the Generation Gap

Truth 18 You Get What You Reward

Truth 19 It’s All Relative!

,Truth 20 Recognition Motivates (and It Costs Very Little!)

Truth 21 There’s More to High Employee Performance Than Just Motivation

Part III The Truth About Leadership

Truth 22 Five Leadership Myths Debunked

Truth 23 The Essence of Leadership Is Trust

Truth 24 Experience Counts! Wrong!

Truth 25 Effective Leaders Know How to Frame Issues

Truth 26 You Get What You Expect

Truth 27 Charisma Can Be Learned

Truth 28 Charisma Is Not Always an Asset

Truth 29 Make Others Dependent on You

Truth 30 Successful Leaders Are Politically Adept

Truth 31 Ethical Leadership

Truth 32 Virtual Leadership: Leading from Afar

Truth 33 Adjust Your Leadership Style for Cultural Differences, or When in Rome...

Part IV The Truth About Communication

Truth 34 Hearing Isn’t Listening

Truth 35 Listen to the Grapevine

Truth 36 Men and Women Communicate Differently

Truth 37 What You Do Overpowers What You Say

Truth 38 The Value of Silence

Truth 39 Watch Out for Digital Distractions

Part V The Truth About Building Teams

, Truth 40 What We Know That Makes Teams Work

Truth 41 2 + 2 Doesn’t Necessarily Equal 4

Truth 42 The Value of Diversity on Teams

Truth 43 We’re Not All Equal: Status Matters!

Truth 44 Not Everyone Is Team Material

Part VI The Truth About Managing Conflicts

Truth 45 The Case FOR Conflict

Truth 46 Beware of Groupthink

Truth 47 How to Reduce Work–Life Conflicts

Truth 48 Negotiating Isn’t About Winning and Losing

Part VII The Truth About Designing Jobs

Truth 49 Not Everyone Wants a Challenging Job

Truth 50 Four Job-Design Actions That Will Make Employees More Productive

Part VIII The Truth About Performance Evaluation

Truth 51 Annual Reviews: The Best Surprise Is No Surprise!

Truth 52 Don’t Blame Me! The Role of Self-Serving Bias

Truth 53 Judging Others: Tips for Making Better Decisions

Truth 54 The Case for 360-Degree Feedback Appraisals: More IS Better!

Part IX The Truth About Coping with Change

Truth 55 Most People Resist Any Change That Doesn’t Jingle in Their Pockets!

Truth 56 Use Participation to Reduce Resistance to Change

Truth 57 Employee Turnover Can Be a Good Thing

Truth 58 In Cutbacks: Don’t Neglect the Survivors