ANCC NE-BC Certification Review
Questions and Answers.
Autocratic Leader -
\Use coercion, authority, punishment and power to control subordinates (external
control)
Democratic Leader -
\Drive subordinates to influence change through participation, involvement in goal
setting and collaboration (external control)
Permissive/Laissez-Faire Leader -
\Hands-off approach, assume that people are able to make their own decisions (belief
that inspiration to change is internal)
Bureaucratic Leaders -
\Rely on organizational policies and rules to influence behavior of subordinates (belief
that inspiration to change is internal)
Transactional Leadership -
\Both manager and employee benefit from their relationship and interactions are meant
to achieve balance
Transformational Leadership -
\Encourages supportive trust and self-actualization for all employees. Leader transform
the organization through change, encourages risk-taking. Magnet program is based on
this type of leadership
Connective Leadership -
\Ability to bring others together as a means of effecting change. Leaders realize that the
whole is greater the the sum of it's parts - achieve results through collaboration,
cooperation, coordination and collegiality
Sole Proprietor -
\One individual business owner
Partnership -
\Two or more individuals as owners - can be general (shared equally) or limited (one or
more partners terms are limited, does not have full management responsibility)
Chain of Command -
\Each unit within an organization is connected to another, reporting relationships are
constrained, with each subsequent layer reporting administratively to the one
immediately above it
,Unity of Command -
\Each subordinate is accountable to only one superior
Span of Control -
\Defines the scope of responsibility given to a supervisor/manager. Responsibilities are
divided so that goals are accomplished without undue burden to one person or a unit
Fair Labor Standards Act -
\Sets standards for minimum wage, record keeping, OT and child labor
FMLA -
\Unpaid time off and job protection for 12 weeks for medical or family reasons
Federal Wage Garnishment Law -
\restricts the amount of the paycheck that can be used to pay off a debt, and protects
workers from being fired
Civil Rights Act of 1964 -
\outlawed discrimination based on race, color, religion, sex, or national origin
ADA Act -
\Prevents discrimination against qualified individuals with disabilities and requires
reasonable accommodations
OSHA - Occupational Safety and Health Administration -
\Requires safeguards to prevent occupational exposure and infection control policies
(exposure control plan, universal precautions, sharps disposal, training, exposure
evaluation/treatment, Hep B vaccine for healthcare workers
Workers Compensation -
\3 types of benefits for those injured on the job - cash for lost wages, reimbursement for
medical costs, death benefits to survivors (provides immunity for further liability as
accepting benefits waives right to sue)
OBRA - Omnibus Budget Reconciliation Act of 1987 -
\Includes nursing home reform amendments - establishes guidelines for SNFs -
physical/mental assessments on admission, 1 year and with change - 24 hour nursing,
nurse aid training, rehab, provider visit every 30 days for the first 3 months and then
every 90 days
Ombudsman Program -
\Part of the Older Americans Act OOA, providing services to residents of nursing homes
to ensure care meets standards
EMTLA - Emergency Medical Treatment Act (and active labor) -
, \Requires stabilization of patient with emergency conditions or active labor prior to
transfer - transfer is indicated if specialty services are not available - initial screening
must be completed before asking for insurance info and patient must be stable for
transport
Collective Bargaining -
\Negotiations between representatives of labor unions and management to determine
pay and acceptable working conditions.
Distributive Bargaining -
\Competitive process in which one side wins and the other loses (zero-sum, win-lose)
Integrative Bargaining -
\Collaborative process (win-win)
Mixed Bargaining -
\Combines aspects of distributive and integrative bargaining
Job Description -
\Describes the duties, responsibilities and skills required for a position
Just Culture -
\The practice of looking at the bigger picture to determine systemic faults leading to
errors, the need to change the system rather than blaming one individual
Matrix Organizational Chart -
\Management listed at the top and each department listed on an equal basis
Horizontal Organizational Chart -
\Similar to matrix, and department managers are fairly autonomous
Committee Structure Organizational Chart -
\Executive committee and subcommittees with responsibility for projects, departments
or concerns
Ad Hoc Committees -
\Temporary committees formed to carry out a specific project
Span of Control -
\Number of individuals a person supervises, most useful in a hierarchical organization
with clear chain of command
Wide Span of Control -
\Large number of subordinates, used in routine work with minimal need for supervision
Narrow Span of Control -
Questions and Answers.
Autocratic Leader -
\Use coercion, authority, punishment and power to control subordinates (external
control)
Democratic Leader -
\Drive subordinates to influence change through participation, involvement in goal
setting and collaboration (external control)
Permissive/Laissez-Faire Leader -
\Hands-off approach, assume that people are able to make their own decisions (belief
that inspiration to change is internal)
Bureaucratic Leaders -
\Rely on organizational policies and rules to influence behavior of subordinates (belief
that inspiration to change is internal)
Transactional Leadership -
\Both manager and employee benefit from their relationship and interactions are meant
to achieve balance
Transformational Leadership -
\Encourages supportive trust and self-actualization for all employees. Leader transform
the organization through change, encourages risk-taking. Magnet program is based on
this type of leadership
Connective Leadership -
\Ability to bring others together as a means of effecting change. Leaders realize that the
whole is greater the the sum of it's parts - achieve results through collaboration,
cooperation, coordination and collegiality
Sole Proprietor -
\One individual business owner
Partnership -
\Two or more individuals as owners - can be general (shared equally) or limited (one or
more partners terms are limited, does not have full management responsibility)
Chain of Command -
\Each unit within an organization is connected to another, reporting relationships are
constrained, with each subsequent layer reporting administratively to the one
immediately above it
,Unity of Command -
\Each subordinate is accountable to only one superior
Span of Control -
\Defines the scope of responsibility given to a supervisor/manager. Responsibilities are
divided so that goals are accomplished without undue burden to one person or a unit
Fair Labor Standards Act -
\Sets standards for minimum wage, record keeping, OT and child labor
FMLA -
\Unpaid time off and job protection for 12 weeks for medical or family reasons
Federal Wage Garnishment Law -
\restricts the amount of the paycheck that can be used to pay off a debt, and protects
workers from being fired
Civil Rights Act of 1964 -
\outlawed discrimination based on race, color, religion, sex, or national origin
ADA Act -
\Prevents discrimination against qualified individuals with disabilities and requires
reasonable accommodations
OSHA - Occupational Safety and Health Administration -
\Requires safeguards to prevent occupational exposure and infection control policies
(exposure control plan, universal precautions, sharps disposal, training, exposure
evaluation/treatment, Hep B vaccine for healthcare workers
Workers Compensation -
\3 types of benefits for those injured on the job - cash for lost wages, reimbursement for
medical costs, death benefits to survivors (provides immunity for further liability as
accepting benefits waives right to sue)
OBRA - Omnibus Budget Reconciliation Act of 1987 -
\Includes nursing home reform amendments - establishes guidelines for SNFs -
physical/mental assessments on admission, 1 year and with change - 24 hour nursing,
nurse aid training, rehab, provider visit every 30 days for the first 3 months and then
every 90 days
Ombudsman Program -
\Part of the Older Americans Act OOA, providing services to residents of nursing homes
to ensure care meets standards
EMTLA - Emergency Medical Treatment Act (and active labor) -
, \Requires stabilization of patient with emergency conditions or active labor prior to
transfer - transfer is indicated if specialty services are not available - initial screening
must be completed before asking for insurance info and patient must be stable for
transport
Collective Bargaining -
\Negotiations between representatives of labor unions and management to determine
pay and acceptable working conditions.
Distributive Bargaining -
\Competitive process in which one side wins and the other loses (zero-sum, win-lose)
Integrative Bargaining -
\Collaborative process (win-win)
Mixed Bargaining -
\Combines aspects of distributive and integrative bargaining
Job Description -
\Describes the duties, responsibilities and skills required for a position
Just Culture -
\The practice of looking at the bigger picture to determine systemic faults leading to
errors, the need to change the system rather than blaming one individual
Matrix Organizational Chart -
\Management listed at the top and each department listed on an equal basis
Horizontal Organizational Chart -
\Similar to matrix, and department managers are fairly autonomous
Committee Structure Organizational Chart -
\Executive committee and subcommittees with responsibility for projects, departments
or concerns
Ad Hoc Committees -
\Temporary committees formed to carry out a specific project
Span of Control -
\Number of individuals a person supervises, most useful in a hierarchical organization
with clear chain of command
Wide Span of Control -
\Large number of subordinates, used in routine work with minimal need for supervision
Narrow Span of Control -
