MGT 300 Final Exam | Questions and Answers

MGT 300 Final Exam | Questions and Answers The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit? Spaulding What three individuals helped pioneer administrative management theory? Spaulding, Weber, Fayol According to Henri Fayol, the major functions of management are: leading controlling organizing planning As a pioneer of administrative management, Max Weber contended that bureaucracies were Rational Frederick Taylor believed that more efficient workers should be paid higher wages than their lower-performing coworkers, a system referred to as the _______ system. differential rate Today, the word bureaucracy is associated with inflexibility. But to Max Weber, a bureaucracy was an efficient and ideal organization based on principles of _____. Logic Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields. Necessities The _____ studies are credited with drawing attention to the importance of the social nature of workers and the need for good human relations in fostering employee productivity. Hawthorne Identify the two theorists who contributed the most to the human relations movement. Mcgregor (X and Y) and Maslow (hierarchy) Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers? behavioral science Management science is sometimes known as _____. operations research What are the three viewpoints of the contemporary perspective of management? systems contingency quality-management According to the systems viewpoint, what are three types of inputs? People, Equipment, Money _____ management stresses continuous improvement, employee involvement, learning from customers and employees, and accurate standards for identifying and eliminating problems. total quality Deming constancy of purpose, statistical measurement and lack of variation in process Juran fitness for use What are three examples of demographic forces that can affect an industry? a decline in population size, a rise in church attendance, a decrease in marriage rates Triple bottom line planet, people, profit Forward-thinking organizations consider who as their most valuable resource Employees What are the two functions of the board of directors in a company? set overall strategic goals for the firm approve salaries of top management A social audit is a systematic assessment of a companies performance at implementing socially responsible programs Statements that accurately represents Hurleys views on the most important crisis in business today companies may think that certain organizations are ethical but that does not mean they should trust them what is important is that organizations deliver every day on what they promise in businesses today, there is a crisis of trust Heather reports to the front desk manager. Heather is responsible for directing the team activities of four cashiers who are responsible for developing a plan to improve customer service. Heather does NOT have authority over other team members, but she provides guidance, instruction, and direction to them. Heather is a(n) advisory manager Emma, the marketing manager, is constantly seeking information about her competition while looking online or speaking to people. Emma is playing the ________ role. Rochelle, the CEO of a Fortune 500 company, met with business leaders from the local community. Afterwards, she spent time informally answering their questions about the company. In answering these questions, which managerial role was Rochelle playing? leadership figurehead A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. ________ is the system that allows the sharing of knowledge and information throughout an organization. knowledge management Which of the following jobs in a high-tech company would be considered a "high-touch job"? traveling sales reps who meet with the owners or managers of electronics stores You have just taken a job as an entry-level manager for a company that provides rug-cleaning services. The company has a large national presence, with offices in 40 U.S. states. You know you are starting at the bottom of the management ladder, but you hope to grow and rise through the ranks to become a senior manager. What is your likely salary range when you first take the job? $35,000-$60,000 According to Robert Katz, which three skills do managers develop through education and experience? technical, conceptual, human ________ refer to interpersonal or people skills needed for success at work. soft skills What are the four principal functions of management? planning, controlling, leading, organizing Adrianne is a package delivery service manager. She is interested in implementing ___________, the management philosophy pioneered by Frederick W. Taylor and Frank and Lillian Gilbreth, which scientifically studies work methods to improve the productivity of individual workers. In this particular case, Adrianne will study the routes that drivers take through a congested to city in order to identify ways that delivery staff can make the most deliveries in each two-hour period. scientific management Maslow's hierarchy of human needs included physiological, safety, love, esteem, and self-actualization. Samir does not understand how his manager, Betsy always knows how much of what product to order and how to schedule employee shifts. Which approach would help him? clues to managers decisions Paul English of K uses new employees as an excuse for altering an existing open-office seating arrangement. English's action is an application of ____ to management. behavioral science approach _______ believed that quality stemmed from "constancy of purpose," and that managers should stress teamwork, be helpful rather than simply give orders, and make employees feel comfortable about asking questions. Deming The three contemporary management perspectives are the ______ viewpoints. systems, contingency, quality management Which disciplines does the field of behavioral science include? psychology, sociology, anthropology, and economics What is a plan? a document that outlines how goals are going to be met What is a strategy or strategic goal a large-scale action plan that sets the long-term goals and direction for an organization Definition of strategic management a process that involves managers from all parts of the organization in the formulation and the implementation of strategies and strategic goals What is the mission statement? expresses the purpose of the organization reason for being why are we here Vision statement clear sense of the future and the actions needed to get there what do we want to become where do we want to go Values statement what the company stands for core priorities values employees embody what the products contribute to the world Top management does what type of planning strategic (1-5 years) Middle management does what type of planning tactical (6-24 mo) policies and plans, coordinate activities make decisions First-line management does what type of planning operational (1-52 weeks) direct daily tasks Danny is participating with other managers in a discussion about what his organization's goals should be for the next decade. He is participating in: strategic planning Strategy types for dealing with uncertainty defenders prospectors reactors analyzers Uncertainty strategy defenders expert and producing and selling narrowly defined products. don't take risks Prospectors (uncertainty strategy) develop new products and seek new markets Analyzers (uncertainty strategies) let others take risks and then imitate what seems to work best Reactors (uncertainty strategies) make adjustments when forced by outside forces