SSB 201 Final Exam | Questions and Answers (Complete Solutions)

SSB 201 Final Exam | Questions and Answers (Complete Solutions) ................ is an activity, skill and art that incorporates lessons learned across a wide spectrum of human knowledge. a.Transferring b.Studying c.Understanding d.Communication The .................. is composed of messages the receiver sends back to the source. a. feedback r el Effective communication takes .................. ing, contacting, and talking ration, practice, and persistence ning, sharing, and communicate ____listening involves listening to both the literal and implied meanings within a massage. A. Supportive B. Empathetic C. Defensive D. Passive As a communicator, you are responsible for being prepared and being ethical. Being prepared includes being organized, clear, concise, and punctual. Being ethical includes being egalitarian, respectful, and trustworthy and overall, practicing the ''..... rule'' A. Red B. Golden C. Blue "What are the brands you are wearing? What do you think they say about you? Do you feel that certain styles of shoes, jewelry, tattoos, music, or even automobiles express who you are?". These questions can be used as examples of........... a.Your concept b.Self-concept c.Their concept In a public speaking situation, the source is .......... audience coordinator person giving the speech The ......................... is the way in which a message or messages travel between source and receiver. el onment rsation ........................communication normally involves two people, and can range from intimate and very personal to formal and impersonal. a.Mass b.Group c.Interpersonal d.Intrapersonal ____includes the ability to understand other people and their motivations. A. Linguistic intelligence B. Spatial intelligence C. Intrapersonal intelligence D. Interpersonal intelligence ___is an important aspect of cultural intelligence; it involves the way space is used during greetings and introductions, as well as during meetings and other encounters. A. Linguistic intelligence B. Spatial intelligence C. Intrapersonal intelligence D. Interpersonal intelligence ___communication involves sending a single message to a group. It allows us to communicate our message to a large number of people. A. Intrapersonal B. Public C. Mass D. Interpersonal In _________ communication, one person speaks to a group of people; the same is true of public written (CI communication, where one person writes a message to be read by a small or large group. A. intrapersonal B. public C. mass D. interpersonal ............... is what happens when your thoughts occupy your attention while you are hearing, or reading, a message. a.Physical noise b.Stress c.Psychological noise d.Self-concept The ................... of the communication interaction involves the setting, scene, and expectations of the individuals involved. rs xt el In the business environment, a "knock" (or lesson learned) may come at the expense of your credibility through a blown presentation to a client. True False "A system of symbols, words, and/or gestures used to communicate meaning" is called nication action age A ............. is a once-clever word or phrase that has lost its impact through overuse. é t language n ___is an occupation-specific language used by people in a given profession. A. Cliché B. Jargon C. Slang D. Racist language In your ........................... you will make a clear statement your topic; this is also the time to establish a relationship with your audience. ual message tion statement duction .............. once meant happy or carefree; today it refers to homosexuality. a.Nice b.Gay c.Happiness d.Pleasant .............. refer to the intentional content, both verbal and nonverbal. These are the words or ways you choose to express yourself and communicate your message. a.Primary messages b.Secondary messages c.Auxiliary messages d.Report ____refer to the intentional and unintentional ways a primary message is communicated. This may include vocal inflection, gestures and posture, or rate of speech that influence the interpretation or perception of your message A. Primary messages B. Secondary messages C. Auxiliary messages D. Report Semantic triangle includes ............................. a.Empathize, Subject/object, and Action b.Thought, Subject/object, and Word c.Member, Leader, and Power ................. refer to the unintentional content, both verbal and nonverbal. Your audience will form impressions of your intentional messages, both negative and positive, over which you have no control. a.Report b.Secondary messages c.Primary messages d.Auxiliary messages ___involves multiple dimensions and is expressed in internal monologue and social comparisons. A. Self-talk B. Self-evaluation C. Self-concept D. Self-reflection The .............................. as you may guess, is used to capture the attention of your audience. While it may be used anywhere in your message, it is especially useful at the outset. duction tion statement ual message The ........................... message that stays with your audience well after the communication is finished, is an important part of your message. Ask yourself of the following: • What do I want my listeners or readers to remember? • What information do I want to have the audience retain or act upon? • What do I want the audience to do? a.Attention statement b.Residual message c.Introduction d.Conclusion .............. govern meaning and word choice according to context and social custom. a.Semantic rules b.Syntactic rules c.Contextual rules __govern the meaning of words and how to interpret them (Martinich, 1996). It is the study of meaning in language. A. Syntactic rules B. English rules C. Contextual rules D. Semantic rules ...govern the order of words in a sentence. In some languages, such as German, syntax or word order is strictly prescribed. English syntax, in contrast, is relatively flexible and open to style. A. Syntactic rules B. Semantic rules C. Contextual rules Your... is how to see yourself, how you would describe yourself to others A. Self-esteem B. Consistent C. Self-concept D. Self-image When you create a message, it is often helpful to think of it as having five parts: A. Attention statement; Introduction; Body; Analyzing situation; Residual message B. Attention statement; Analyzing situation; Body; Conclusion; Residual message C. Introduction; Body; Conclusion; Bonus; Residual message D. Attention statement; Introduction; Body; Conclusion; Residual message ... once meant happy or carefree; today it refers to homosexuality A. Happiness B. Gay C. Nice D. Pleasant A .................is your immediate disposition toward a concept or an object. ude fs rbal communication ...................... is both information we choose to pay attention to and information that we choose to ignore, or that is unavailable to us. a.Selective exposure b.Selective attention c.Internal stimuli d.External stimuli .... is the foundation of a human - centered design process A. Immerse B. Observe C. Empathy D. Engage "I am beginning to notice a pattern in the absentee rate in our department. For the past year, more workers have been absent on the first Friday of the month than on other days. I expect we will again have many absences next Friday, as it is the first Friday of the month." This is an example of ...................................... a.Continuity b.Difference c.Closure d.Proximity "If you were born female, then your view of the world may be different from that of a male, and may be similar to that of many other females. Being female means that you share this "femaleness" trait with roughly half the world's population." Here is an example of ......................... ptions raphic traits c.Difference idual differences To have a difficult conversation or read bad news, set aside a special time when you will not be disturbed. Close the door and turn off the TV, music player, and instant messaging client. a. Take turns b. Don't interupt c. Set aside a special time Keep silent while you let the other person "speak his piece." If you are reading, make an effort to understand and digest the news without mental interruptions. Here is an example of .... a. Take turns b. Don't interrupt c. Set aside a special time Perceptions are influenced by how we select, organize, and interpret words and ideas. a.True b.False The action of sorting competing messages, or choosing stimuli which is one very important part of perception and awareness, is called .............................. ing e tion n Your ................. is how you feel about yourself; your feelings of self-worth, self-acceptance, and self-respect. -image -esteem cal characteristics -concept "Be open to the message being communicated, realizing that acceptance does not necessarily mean you agree with what is being said" means ....................................... accepting wledging ng aside a special time ng your cool "Emphasis on a single item that stands out from its surroundings" is an example of re e and ground mity nuity ........ are ideas based on our previous experiences and convictions and may not necessarily be based on logic or fact. a.Nonverbal communications b.Values c.Beliefs d.Attitudes ...................... are core concepts and ideas of what we consider good or bad, right or wrong, or what is worth the sacrifice. a.Attitude b.No correct answer c.Beliefs d.Values Your ................... is how you see yourself, how you would describe yourself to others. -concept -image -esteem stent Your ................ include your eye color, hair length, height, and so forth. -image -concept cal characteristics -esteem ................... are those that arise from within one's self, such as being hungry. a.Internal stimuli b.Selective attention c.External stimuli d.Thinking ........................ is the process of sorting information into logical categories or series. We often take things we perceive and organize them into categories based on what we have perceived previously. a.Sorting b.No correct answer c.Collecting d.Organization ...................................... involve stimulation from outside one's self, such as the image of the attractive classmate or the sound of the instructor's voice. a.External stimuli b.Internal stimuli c.Selective attention d.None above ................. involves focusing on one stimulus, like the image of an attractive classmate, and tuning out a competing stimulus, like the instructor's voice. a.Selective exposure b.External stimuli c.Internal stimuli d.Selective attention "Heather is at her desk when she receives Jay's e-mail." is an example of ............................... onment in oral application el in oral application el in written application onment in written application When you ___________________ your document, you change one word for another, make subtle changes, and improve it. ng e w ng ______________ is one of the most useful lifelong habits you can practice to boost your business communication skills. a.Singing b.Physical exercise c.Reading d.Zen __________________ involves everyday words and expressions in a familiar group context, such as conversations with family or close friends. a.Casual language b.Internal communications c.External communications d.Colloquial language __________________ means becoming aware of your thinking process. It's a human trait that allows us to step outside what we read or write and ask ourselves, "Does this really make sense?", "Are there other, perhaps better, ways to explain this idea?" a.Problem solving b.Critical thinking c.Creative thinking d.Thinking design ____________________ is an informal, conversational style of writing. It differs from standard business English 109 in that it often makes use of colorful expressions, slang, and regional phrases. a.Internal communications b.Colloquial language c.Intrapersonal language d.External communications ____________________ is communication that focuses on professional expression with attention to roles, protocol, and appearance. a.Colloquial language b.Casual language c.Formal language d.Slang language ______________________ means using someone else's writing without giving credit to the source. a.Plagiarism b.Legal ethic c.Borrowing d.Asking "Heather expects Jay to send an e-mail with the call-in information for the call. Jay expects to do so, and does." is an example of .................................................... el in oral application xt in oral application xt in written application el in written application "Jay writes an e-mail to Heather." is an example of ............ a. feedback e in oral application el in written application e in written application "Heather replies with an e-mail saying yes." is an example of .................. el in written application e in oral application e in written application ack in written application Written communication involves the same ............ basic elements as oral communication. a.3 b.8 c.4 d.5 Bypassing involves the misunderstanding that occurs when the receiver completely misses the source's intended meaning. a.False b.True A mental review of the task and your performance is often called ______________. nse ing ction Success in writing comes from good habits: ___________________________. ng, writing, and critical thinking b.Reading, writing, and creative thinking ng, analyzing, and critical thinking nicating, writing, and critical thinking Targeted practice, which involves identifying your weak areas and specifically working to improve them, is especially valuable. a.False b.True Ethos means ....... on and enthusiasm bility of your thoughts Interrogative sentences _______________. a question. ss a strong emotion. y a command. a statement. The "G" in Effective Argumentation Strategies: GASCAP/T means _______________ ate alization al The "S" in Effective Argumentation Strategies: GASCAP/T means _______________. gth l The __________ brings the paragraph to a close; it may do this in any of several ways. It may reinforce the paragraph's main point, summarize the relationships among the body sentences, and/or serve as a transition to the next paragraph. usion sentence mative sentence sentence sentence Your statement of belief or truth means _______________. nt ge _______________ refers to a location, often in a spatially organized essay, of one point of emphasis to another. Again, visual aids work well when discussing physical location with the reading audience. a.A place transition b.Cause & Effect c.Result d.Example Your supporting reasons for the claim means _______________ ge nt ______________ briefly covers information or alludes to information introduced previously. It can remind an audience of a previous point and reinforce information covered in your document. a.Addition b.Time c.An internal summary d.Contrast _______________ illustrates a connection between a point and an example or examples. You may find visual aids work well with this type of transition. a.A place transition b.A transition by example c.A transition by cause and effect or result d.A clarification transition. _______________ is a brief statement referring to a point you are going to make. It can forecast or foreshadow a main point in your document. a.An internal preview b.Signpost c.Addition d.Time Logos means .......... bility on and enthusiasm of your thoughts _______________ supports the topic sentence and relates clearly to the subject matter of the paragraph and overall document. a.Body sentence b.Affirmative sentence c.Topic sentence d.Conclusion sentence Pathos means .......... mation of your thoughts on and enthusiasm bility A .................. is a framework that organizes main ideas and subordinate ideas in a hierarchical series of roman numerals and alphabetical letters. ine t ule ne The ................ states the main thesis, purpose, or topic of the paragraph; it defines the subject matter to be addressed in that paragraph. usion sentence sentence sentence A _______________, as the name implies, resembles oral communication in style, tone, and word choice. It can be appropriate for some audiences, and may serve you well in specific contexts, but it can easily come across as less than professional. rsational tone ge nicational ferring Declarative sentences will _______________. ss a strong emotion. a statement. a question. y a command. Exclamatory sentence _______________. a statement. y a command. a question. ss a strong emotion. Imperative sentences _______________. ss a strong emotion. y a command. a question. a statement. "Speech to inform" means ______________________________ show the audience how to use, operate, or do something. influence the audience by presenting arguments intended to change attitudes, beliefs, or values. increase the audience's knowledge, teach about a topic or issue, and share your expertise. amuse the audience by engaging them in a relatively light-hearted speech that may have a serious point or goal. __________________ is the process by which you look over your speech again in order to correct or improve it. You will notice elements that need further investigation, development, or additional examples and visual aids as your produce your speech. a.Revision b.Production c.Incubation d.Review __________________ involves the act of creating your speech from the elements you have gathered. You may start to consider what comes first, what goes last, and how you will link your ideas and examples together. a.Incubation b.Production c.Revision d.Incorporation __________________ means you go beyond pride in your culture, heritage or background and hold the "conviction that (you) know more and are better than those of different cultures" (Seiler, W., and Beall, M., 2000). a.Prejudice b.All answers are false c.Ethnocentrism d.Stereotypes __________________ means "People value the family or community over the needs of the individual." a.Uncertainty-Accepting Cultures b.Collectivistic Cultures c.Individualistic Cultures d.Uncertainty-Rejecting Culture In___cultures, where the community's well-being is promoted or valued above that of the individual, face-saving strategies are common communicative strategies. A. collectivist B. individualistic C. European D. American __________________, which involve expected social behavior, are another aspect of intercultural communication that can act as a barrier to effective communication. a.Goals b.All answers are false c.Cultural value system d.Role identities _________________ means "People often focus on rules for every circumstance and do not like ambiguity or not knowing what the outcome will be." a.Uncertainty-Rejecting Culture b.Individualistic Cultures c.Uncertainty-Accepting Cultures d.Collectivistic Cultures "Speech to demonstrate" means _________________ amuse the audience by engaging them in a relatively light-hearted speech that may have a serious point or goal. influence the audience by presenting arguments intended to change attitudes, beliefs, or values. increase the audience's knowledge, teach about a topic or issue, and share your expertise. show the audience how to use, operate, or do something. "Speech to persuade" means _______________________ increase the audience's knowledge, teach about a topic or issue, and share your expertise. show the audience how to use, operate, or do something. amuse the audience by engaging them in a relatively light-hearted speech that may have a serious point or goal. influence the audience by presenting arguments intended to change attitudes, beliefs, or values. "Speech to entertain" means ________________________ influence the audience by presenting arguments intended to change attitudes, beliefs, or values. increase the audience's knowledge, teach about a topic or issue, and share your expertise. amuse the audience by engaging them in a relatively light-hearted speech that may have a serious point or goal. show the audience how to use, operate, or do something. The most important rule to remember in using visuals is this: the visuals are____ A. to support your document or presentation, not to take the place of it. B. to show your excellent skills in making perfect documents or presentations with best illustrations. C. to impress the audience with your skills in making perfect documents or presentations. D. to entertain the audience. A thesis statement should be _______________________________ a.a specific sentence capturing the central idea of your speech. b.a long, specific sentence capturing the central idea of your speech. c.a short, specific sentence capturing the central idea of your speech. __________________ means "People value individual freedom and personal independence". a.Collectivistic Cultures b.Individualistic Cultures c.Uncertainty-Rejecting Culture d.Uncertainty-Accepting Cultures _________________ defined as generalizations about a group of people that oversimplify their culture (Rogers, E., and Steinfatt, T., 1999), can be one significant barrier to effective intercultural communication. a.Ethnocentrism b.Prejudice c.Stereotypes d.All answers are wrong ___perceptions about certain groups of people or nationalities, exist with U.S. persons and those of other cultures. A. Values B. Believes C. Cultural symbols D. Stereotypes __________________ involves a negative preconceived judgment or opinion that guides conduct or social behavior. a.All answers are false b.Stereotypes c.Prejudice d.Ethnocentrism __________________ is the process by which you cause an idea or ideas to develop in your mind. a.Incubation b.Incorporation c.Revision d.Production ............... are formal expressions of goodwill, appreciation, or calls for group attention to an issue or person in a public setting, often followed by synchronous consumption of beverages. a.Gala dinners b.Conference c.Roasts d.Toasts Phrases that express the goals, aims or nature of a product, service, person, or company are called ............... ns s rs bites The conductor of ritual gatherings is called .................... a.Master of Ceremonies b.Chairperson c.Magician d.Master of Art The correct order of the process of presenting an award is ............ a.Preparation, Surprise Approach, Focus, Direct Approach, and Exit b.Focus, Preparation, Surprise Approach, Direct Approach, and Exit c.Preparation, Focus, Direct Approach, Surprise Approach, and Exit d.Preparation, Focus, Surprise Approach, Direct Approach, and Exit The response from the receiver to the sender and is also an essential element of phone conversations is called .......... ess tial element ng orward e. feedback _______involve(s) messages or statements that take away from the respect, integrity, or credibility of a person A. Face-saving strategies B. Avoidance strategy C. Face-detracting strategies D. Supportive communication What are the Interview Preparation Factors for media interviews? a.Topic, Time, Format, and Background b.Topic, Location, Format, and Time c.Topic, Location, Interviewers, and Background d.Topic, Location, Format, and Background What is NOT a hallmark rule of media interviews? a.Never say anything you would not feel comfortable hearing quoted out of context on the evening news. b.Anything you say can and often will be used against you. c.Be prepared for the unexpected as well as the expected. d.Always answer all the questions you are asked. What is NOT a strategy for effective meetings? a.Start and end your meetings on time as scheduled. b.Wait for all participants to arrive to the meeting before you can start it. c.Send out the last meeting's minutes one week before the next meeting. d.Make sure the participants know their role and requirements prior to the meeting. What is NOT a strategy for effective meetings? a.Make sure notes taken at the meeting are legible and can be converted to minutes for distribution later. b.Clearly communicate the time, date, and location or means of contact for the next meeting. c.Communicate your respect and appreciation for everyone's time and effort. d.Make sure all participants have giveaways when the meeting ends.