2024
2024 LE ADERSHIP NUR 4120
CHAPTER 21EXAM WITH 100%
CORRECT ANSWERS
Which of the following behaviors should the nurse-manager identify as workplace violence,
incivility, or bullying? Select all that apply .
a. A group of nurses consistently refuse to help a nurse when that nurse has a heavy
workload, despite having time to do so.
b. Staff members assign an unwanted nickname to a colleague.
c. A nurse's specific vacation request is denied by the manager for 2 years
in a row.
d. A nurse asks a colleague to assess a known verbally abusive client without
warning to see how the colleague will respond.
e. A nurse tells a nursing student to rush to room 311, knowing that the unit has no
room 311. - CORRECT ANSWERS-A,B, D, E
Two groups in the health-care organization have been unable to reach an agreement after
prolonged negotiation. The groups have agreed to arbitration. What will happen during this
process?
a. A neutral party will facilitate new negotiations, starting from the beginning.
b. A neutral party will listen to both groups and then present a binding
recommendation.
c. A neutral third party will act as a "go between" in the negotiations.
d. Negotiations will continue in a court setting, and a lawyer will mediate between
the groups. - CORRECT ANSWERS-B
A nurse-manager is attempting to help a group of staff members reach a consensus on a
sensitive issue. What is a consequence of using a consensus-based approach?
a. One group will be perceived as the "winner" and one group as the "loser."
b. It is likely that neither group will achieve their desired "ideal" outcome.
c. A solution that is ideal to both groups will be selected. 2024
d. There is an increased risk for similar conflict in the future. - CORRECT ANSWERS-B
An employee who is involved in a dispute has sought the assistance of the
organization's
ombudsperson. What role will the ombudsperson play in resolving the employee's conflict?
a. Providing expert testimony in conflict cases
b. Providing psychosocial support to employees in distress
c. Investigating the employee's grievance against the other party
d. Monitoring the implementation of the terms of a conflict's compromise -
CORRECT ANSWERS-C
A negotiating session has just concluded with a compromise agreement. What is the
manager's best action?
a. Clearly restate the terms of the compromise to all involved before dispersing.
b. Give feedback to the members of the other negotiating team on their behavior and
performance.
c. Evaluate the fairness of the compromise to all involved parties.
d. Restate each party's original bottom line. - CORRECT ANSWERS-A
A nurse-manager is engaged in a negotiation with staff representatives when the discussion
becomes controlled by a particularly aggressive member. Which action will the
nurse-manager take to assure that the process is successful?
a. Ask that the aggressive individual recognize the rights of all the other members.
b. State, "I need to have time to think over all that we have discussed."
c. Halt any discussion until new representatives can be appointed.
d. Share with the members that aggressiveness negatively impacts the negotiations. - CORRECT ANSWERS-B
Which personal characteristics will best help meet the psychological needs of conflict
negotiation?
a. Perseverance and assertiveness
b. Calmness and self-assuredness
c. Compassion and reflectiveness
d. Organization and self-reflection - CORRECT ANSWERS-B
The nurse-manager is participating in negotiations that have become confrontational and
unproductive. As a result, both parties have agreed to mediation. This mechanism for
dispute resolution will have what characteristics? Select all that apply.
2024 LE ADERSHIP NUR 4120
CHAPTER 21EXAM WITH 100%
CORRECT ANSWERS
Which of the following behaviors should the nurse-manager identify as workplace violence,
incivility, or bullying? Select all that apply .
a. A group of nurses consistently refuse to help a nurse when that nurse has a heavy
workload, despite having time to do so.
b. Staff members assign an unwanted nickname to a colleague.
c. A nurse's specific vacation request is denied by the manager for 2 years
in a row.
d. A nurse asks a colleague to assess a known verbally abusive client without
warning to see how the colleague will respond.
e. A nurse tells a nursing student to rush to room 311, knowing that the unit has no
room 311. - CORRECT ANSWERS-A,B, D, E
Two groups in the health-care organization have been unable to reach an agreement after
prolonged negotiation. The groups have agreed to arbitration. What will happen during this
process?
a. A neutral party will facilitate new negotiations, starting from the beginning.
b. A neutral party will listen to both groups and then present a binding
recommendation.
c. A neutral third party will act as a "go between" in the negotiations.
d. Negotiations will continue in a court setting, and a lawyer will mediate between
the groups. - CORRECT ANSWERS-B
A nurse-manager is attempting to help a group of staff members reach a consensus on a
sensitive issue. What is a consequence of using a consensus-based approach?
a. One group will be perceived as the "winner" and one group as the "loser."
b. It is likely that neither group will achieve their desired "ideal" outcome.
c. A solution that is ideal to both groups will be selected. 2024
d. There is an increased risk for similar conflict in the future. - CORRECT ANSWERS-B
An employee who is involved in a dispute has sought the assistance of the
organization's
ombudsperson. What role will the ombudsperson play in resolving the employee's conflict?
a. Providing expert testimony in conflict cases
b. Providing psychosocial support to employees in distress
c. Investigating the employee's grievance against the other party
d. Monitoring the implementation of the terms of a conflict's compromise -
CORRECT ANSWERS-C
A negotiating session has just concluded with a compromise agreement. What is the
manager's best action?
a. Clearly restate the terms of the compromise to all involved before dispersing.
b. Give feedback to the members of the other negotiating team on their behavior and
performance.
c. Evaluate the fairness of the compromise to all involved parties.
d. Restate each party's original bottom line. - CORRECT ANSWERS-A
A nurse-manager is engaged in a negotiation with staff representatives when the discussion
becomes controlled by a particularly aggressive member. Which action will the
nurse-manager take to assure that the process is successful?
a. Ask that the aggressive individual recognize the rights of all the other members.
b. State, "I need to have time to think over all that we have discussed."
c. Halt any discussion until new representatives can be appointed.
d. Share with the members that aggressiveness negatively impacts the negotiations. - CORRECT ANSWERS-B
Which personal characteristics will best help meet the psychological needs of conflict
negotiation?
a. Perseverance and assertiveness
b. Calmness and self-assuredness
c. Compassion and reflectiveness
d. Organization and self-reflection - CORRECT ANSWERS-B
The nurse-manager is participating in negotiations that have become confrontational and
unproductive. As a result, both parties have agreed to mediation. This mechanism for
dispute resolution will have what characteristics? Select all that apply.
