Medical Office Concepts Chapter 1
questions with 100% correct answers
People facing death may have extreme responses to the situation. -Correct Answer-True
What are two indicators of job satisfaction? -Correct Answer-Initiative and motivation
Certification for any health care professional is controlled by government agencies. -Correct Answer-
False
In a health care setting, how is effective customer service demonstrated? -Correct Answer-By placing the patient's needs first
Tasks required of the administrative medical assistant may include preparing manuscripts. -Correct Answer-True
The most important personality traits for a medical assistant are to like people and to want to make a great deal of money. -Correct Answer-False
Customer service in a medical practice should be demonstrated by -Correct Answer-all of the above.
Which stage of dying appears to be a defense mechanism that happens initially and may recur at other times during the dying process? -Correct Answer-Denial
The medical assistant is the one responsible for following directions if an emergency arises. -Correct Answer-True
The heart of the health care professional involves -Correct Answer-empathy and service.
Which type of knowledge is vital in avoiding medical professional liability suits? -Correct Answer-
Medicolegal To counteract the effects of stress and burnout, the medical assistant should -Correct Answer-exercise regularly.
Assertiveness involves being pushy and overbearing. -Correct Answer-False
Credentialing that is sanctioned by a state government and required for professional practice is -Correct Answer-licensure.
Job responsibilities of the medical assistant may include executing banking responsibilities. -Correct Answer-True
At which stage of dying does a patient with a terminal illness reach a point of feeling at peace? -Correct Answer-Acceptance
Which type of work schedule may permit working different hours on different days within an available range of hours? -Correct Answer-Flextime
Front-office medical assistant who performs business-related duties -Correct Answer-administrative medical assistant
Back-office medical assistant who performs clinical and laboratory duties -Correct Answer-clinical medical assistant
Credit earned for education pursued by a working professional as part of improving or maintaining professional competence -Correct Answer-continuing education units
Designation awarded by a professional organization that indicates an individual has met the minimum requirements for performance in a particular career -Correct Answer-certification
Process of meeting specific state standards or being evaluated and recognized by a national professional organization as meeting predetermined standards; applies to schools and training programs -Correct Answer-accredidation
questions with 100% correct answers
People facing death may have extreme responses to the situation. -Correct Answer-True
What are two indicators of job satisfaction? -Correct Answer-Initiative and motivation
Certification for any health care professional is controlled by government agencies. -Correct Answer-
False
In a health care setting, how is effective customer service demonstrated? -Correct Answer-By placing the patient's needs first
Tasks required of the administrative medical assistant may include preparing manuscripts. -Correct Answer-True
The most important personality traits for a medical assistant are to like people and to want to make a great deal of money. -Correct Answer-False
Customer service in a medical practice should be demonstrated by -Correct Answer-all of the above.
Which stage of dying appears to be a defense mechanism that happens initially and may recur at other times during the dying process? -Correct Answer-Denial
The medical assistant is the one responsible for following directions if an emergency arises. -Correct Answer-True
The heart of the health care professional involves -Correct Answer-empathy and service.
Which type of knowledge is vital in avoiding medical professional liability suits? -Correct Answer-
Medicolegal To counteract the effects of stress and burnout, the medical assistant should -Correct Answer-exercise regularly.
Assertiveness involves being pushy and overbearing. -Correct Answer-False
Credentialing that is sanctioned by a state government and required for professional practice is -Correct Answer-licensure.
Job responsibilities of the medical assistant may include executing banking responsibilities. -Correct Answer-True
At which stage of dying does a patient with a terminal illness reach a point of feeling at peace? -Correct Answer-Acceptance
Which type of work schedule may permit working different hours on different days within an available range of hours? -Correct Answer-Flextime
Front-office medical assistant who performs business-related duties -Correct Answer-administrative medical assistant
Back-office medical assistant who performs clinical and laboratory duties -Correct Answer-clinical medical assistant
Credit earned for education pursued by a working professional as part of improving or maintaining professional competence -Correct Answer-continuing education units
Designation awarded by a professional organization that indicates an individual has met the minimum requirements for performance in a particular career -Correct Answer-certification
Process of meeting specific state standards or being evaluated and recognized by a national professional organization as meeting predetermined standards; applies to schools and training programs -Correct Answer-accredidation
