medical office procedures ch. 4 and 5,
exam review questions with complete
solution
What should always be done prior to placing a caller on hold? -Correct Answer-Ask permission
After taking a message regarding a patient's care, the assistant should -Correct Answer-Pull the patient's chart
Before appointments can be made, the administrative medical assistant must know the _____ of the physician's office -Correct Answer-Basic schedule
Another name for wave scheduling is: -Correct Answer-Cluster scheduling
Many offices post a sign asking that patients notify the front desk if they are still waiting _____ past their
scheduled appointment time -Correct Answer-20 minutes
Online medical _____ are used to educate physicians concerning conditions and treatment regimes -
Correct Answer-Databases
The abbreviation EFT stands for: -Correct Answer-Electronic funds transfer
To avoid unnecessary neck and eyestrain when using a computer, position the monitor at or below eye level, between ________ away. -Correct Answer-2 and 2.5 feet
Making corrections to a chart with an eraser or scribbling out entries could present the appearance of _______________. -Correct Answer-Fraud
What method is the most common system for outlining and structuring chart notes for a medical record?
-Correct Answer-SOAP Poisoning, airway/breathing problems, head injuries -Correct Answer-Which emergency situations require 1st priority assessment?
No matter what level of training, providers must do everything for the patient -Correct Answer-Which is NOT true re: Good Samaritan Laws
All emergency supplies are kept together -Correct Answer-Main purpose of crash cart in ambulatory setting
1st degree usually heal w/i month, scarring may occur -Correct Answer-Which is FALSE re: burns?
Cover with a sterile dressing -Correct Answer-Which is the most appropriate response when caring for burns?
Note blood pressure. -Correct Answer-Which is NOT an important assessment when caring for injuries to
the musculoskeletal system?
Pulse full, strong, and bounding -Correct Answer-Which is NOT a characteristic of heat exhaustion?
Identify name & amt taken -Correct Answer-Which is most important when dealing w/poisoning?
Hold patient in position & restrain -Correct Answer-Which is NOT appropriate when caring for a seizure?
Insulin Shock -Correct Answer-What condition occurs with excess insulin and an insufficient amount of sugar is circulating?
Acidosis -Correct Answer-What is the most appropriate assessment for symptoms of exaggerated, air-
hungry & "fruity acetone breath"?
Stroke -Correct Answer-man is having loss of vision, confusion, slurred speech and nausea, what is probably wrong? 22.5% -Correct Answer-burns on front torso and front of rt arm, what % of body surface is this?
CAAHEP and ABHES -Correct Answer-Which accredited program must medical students be certified in CPR to a provider level?
Minimize risk of infection -Correct Answer-3" open laceration on hand, what is 1st priority?
Carry the universal med. ID symbol & ID card -Correct Answer-what patient ed advice should be given to pt with a severe or life-threatening illness or allergy?
a Brochure -Correct Answer-Which best describes the services of the office, the function of MA staff, emergency measures?
Knock before entering -Correct Answer-What is the most appropriate action to maintain pt privacy?
1990 -Correct Answer-When was the ADA law passed by Congress?
15 -Correct Answer-How many employees are necessary in order for ADA to apply?
Empty cabinet surfaces -Correct Answer-Which is NOT a guideline to room readiness?
Visually check each room for preparedness -Correct Answer-Which should be done 1st when opening facility for the day?
reducees appointment times -Correct Answer-What does NOT help when using music and water in the facilities
40% -Correct Answer-Approximately how much of the provider's time will be spent on elderly care by 2020?
If the patient has signed a release? -Correct Answer-Providers can give health info of elderly patient only:
exam review questions with complete
solution
What should always be done prior to placing a caller on hold? -Correct Answer-Ask permission
After taking a message regarding a patient's care, the assistant should -Correct Answer-Pull the patient's chart
Before appointments can be made, the administrative medical assistant must know the _____ of the physician's office -Correct Answer-Basic schedule
Another name for wave scheduling is: -Correct Answer-Cluster scheduling
Many offices post a sign asking that patients notify the front desk if they are still waiting _____ past their
scheduled appointment time -Correct Answer-20 minutes
Online medical _____ are used to educate physicians concerning conditions and treatment regimes -
Correct Answer-Databases
The abbreviation EFT stands for: -Correct Answer-Electronic funds transfer
To avoid unnecessary neck and eyestrain when using a computer, position the monitor at or below eye level, between ________ away. -Correct Answer-2 and 2.5 feet
Making corrections to a chart with an eraser or scribbling out entries could present the appearance of _______________. -Correct Answer-Fraud
What method is the most common system for outlining and structuring chart notes for a medical record?
-Correct Answer-SOAP Poisoning, airway/breathing problems, head injuries -Correct Answer-Which emergency situations require 1st priority assessment?
No matter what level of training, providers must do everything for the patient -Correct Answer-Which is NOT true re: Good Samaritan Laws
All emergency supplies are kept together -Correct Answer-Main purpose of crash cart in ambulatory setting
1st degree usually heal w/i month, scarring may occur -Correct Answer-Which is FALSE re: burns?
Cover with a sterile dressing -Correct Answer-Which is the most appropriate response when caring for burns?
Note blood pressure. -Correct Answer-Which is NOT an important assessment when caring for injuries to
the musculoskeletal system?
Pulse full, strong, and bounding -Correct Answer-Which is NOT a characteristic of heat exhaustion?
Identify name & amt taken -Correct Answer-Which is most important when dealing w/poisoning?
Hold patient in position & restrain -Correct Answer-Which is NOT appropriate when caring for a seizure?
Insulin Shock -Correct Answer-What condition occurs with excess insulin and an insufficient amount of sugar is circulating?
Acidosis -Correct Answer-What is the most appropriate assessment for symptoms of exaggerated, air-
hungry & "fruity acetone breath"?
Stroke -Correct Answer-man is having loss of vision, confusion, slurred speech and nausea, what is probably wrong? 22.5% -Correct Answer-burns on front torso and front of rt arm, what % of body surface is this?
CAAHEP and ABHES -Correct Answer-Which accredited program must medical students be certified in CPR to a provider level?
Minimize risk of infection -Correct Answer-3" open laceration on hand, what is 1st priority?
Carry the universal med. ID symbol & ID card -Correct Answer-what patient ed advice should be given to pt with a severe or life-threatening illness or allergy?
a Brochure -Correct Answer-Which best describes the services of the office, the function of MA staff, emergency measures?
Knock before entering -Correct Answer-What is the most appropriate action to maintain pt privacy?
1990 -Correct Answer-When was the ADA law passed by Congress?
15 -Correct Answer-How many employees are necessary in order for ADA to apply?
Empty cabinet surfaces -Correct Answer-Which is NOT a guideline to room readiness?
Visually check each room for preparedness -Correct Answer-Which should be done 1st when opening facility for the day?
reducees appointment times -Correct Answer-What does NOT help when using music and water in the facilities
40% -Correct Answer-Approximately how much of the provider's time will be spent on elderly care by 2020?
If the patient has signed a release? -Correct Answer-Providers can give health info of elderly patient only:
