AHLEI Exam ellaborations 2024
1. Chapter 1:
2. Noncommercial operations: o Schools
o Hospitals
o Military
o Nursing homes.
3. Hotel sales and marketing department: responsible for attracting guests to the property,
making group bookings, and handling convention services.
o Often involved with advertising and public relations.
4. Revenue and support centers: helps managers organize their planning and effectively
operate each service outlet.
5. Multi-unit organizations: popular because they provide brand recognition.
o Opportunity to market in a large region.
o Use of operating procedures, standardized building designs, and centralized menu planning.
o Ability to obtain business loans.
o Easier employee recruitment.
o Specialized technical assistance.
6. POS systems track and record meaningful information that managers can use to better control
their food and beverage operations.:
7. Employee turnover: turnover is the percentage of total employees per depart- ment who
leave during a specific time period.
o Select qualified applicants or those who can be trained.
o Offer competitive salaries or bonuses.
o Train supervisors to use effective practices when interacting with their employees.
o Managers can use training, cross training, and self-improvement to build leader- ship and
improve employees work skills.
8. Which of the following would be classified as a noncommercial food service operation?
concession stand at a sports facility snack bar located
in an airport terminal meal program at a college or
university
an upscale, fine dining facility at a resort: meal program at a college or university
9. Which of the following would be classified as a commercial food service operation?
For assistance with assignments and revision materials contact
, AHLEI Exam ellaborations 2024
For assistance with assignments and revision materials contact
, AHLEI Exam ellaborations 2024
government food service facilities on a military base a lunch program
offered by a local school system meals prepared and served in a
nursing home
cafeteria food service in a local shopping mall: cafeteria food service in a local shopping mall
10.Which of the following statements about hotel food and beverage opera- tions is TRUE?
Hotel marketing efforts focus exclusively on attracting hotel guests to dine at the property's food and
beverage outlets.
Room service is typically the most profitable food service operation in a hotel.
The restaurant manager in a hotel has greater decision-making powers than a manager of a
freestanding restaurant.
Catering responsibilities in a hotel are generally a function of the marketing and sales departments.:
Catering responsibilities in a hotel are generally a function of the marketing and sales
department.
11.Which of the following types of food and beverage operations faces the greatest challenge in
relation to food transport and delivery systems?
cafeteria food service hotel food
service
a freestanding restaurant
concession stands at sports facilities: hotel food service
12.Which of the following is a support center within a hotel? the accounting
department
the rooms department room
service
For assistance with assignments and revision materials contact
, AHLEI Exam ellaborations 2024
the banquet operation: the accounting department
13.Which of the following components of management best describes the tasks involved in
motivating, training, evaluating, and disciplining employees?
controlling
coordinating directing
staffing: directing
14.Increased tension between the dining room service staff and the kitchen production staff has
prompted the restaurant manager to create a team of supervisors to review current procedures for
placing and picking up orders. Which of the following management functions best describes the kind
of work that the team of supervisors will be performing?
supervising controlling
coordinating staffing:
coordinating
15.A restaurant manager notes that actual labor costs exceed the expected
labor costs for the volume of business during the week. The manager calls a management meeting
to discuss the situation and, if necessary, take cor-
rective action to prevent excessive labor costs for upcoming weeks. Which of the following
management functions best describes the kind of work that the management team will be
performing?
planning controlling
organizing staffing:
controlling
For assistance with assignments and revision materials contact
1. Chapter 1:
2. Noncommercial operations: o Schools
o Hospitals
o Military
o Nursing homes.
3. Hotel sales and marketing department: responsible for attracting guests to the property,
making group bookings, and handling convention services.
o Often involved with advertising and public relations.
4. Revenue and support centers: helps managers organize their planning and effectively
operate each service outlet.
5. Multi-unit organizations: popular because they provide brand recognition.
o Opportunity to market in a large region.
o Use of operating procedures, standardized building designs, and centralized menu planning.
o Ability to obtain business loans.
o Easier employee recruitment.
o Specialized technical assistance.
6. POS systems track and record meaningful information that managers can use to better control
their food and beverage operations.:
7. Employee turnover: turnover is the percentage of total employees per depart- ment who
leave during a specific time period.
o Select qualified applicants or those who can be trained.
o Offer competitive salaries or bonuses.
o Train supervisors to use effective practices when interacting with their employees.
o Managers can use training, cross training, and self-improvement to build leader- ship and
improve employees work skills.
8. Which of the following would be classified as a noncommercial food service operation?
concession stand at a sports facility snack bar located
in an airport terminal meal program at a college or
university
an upscale, fine dining facility at a resort: meal program at a college or university
9. Which of the following would be classified as a commercial food service operation?
For assistance with assignments and revision materials contact
, AHLEI Exam ellaborations 2024
For assistance with assignments and revision materials contact
, AHLEI Exam ellaborations 2024
government food service facilities on a military base a lunch program
offered by a local school system meals prepared and served in a
nursing home
cafeteria food service in a local shopping mall: cafeteria food service in a local shopping mall
10.Which of the following statements about hotel food and beverage opera- tions is TRUE?
Hotel marketing efforts focus exclusively on attracting hotel guests to dine at the property's food and
beverage outlets.
Room service is typically the most profitable food service operation in a hotel.
The restaurant manager in a hotel has greater decision-making powers than a manager of a
freestanding restaurant.
Catering responsibilities in a hotel are generally a function of the marketing and sales departments.:
Catering responsibilities in a hotel are generally a function of the marketing and sales
department.
11.Which of the following types of food and beverage operations faces the greatest challenge in
relation to food transport and delivery systems?
cafeteria food service hotel food
service
a freestanding restaurant
concession stands at sports facilities: hotel food service
12.Which of the following is a support center within a hotel? the accounting
department
the rooms department room
service
For assistance with assignments and revision materials contact
, AHLEI Exam ellaborations 2024
the banquet operation: the accounting department
13.Which of the following components of management best describes the tasks involved in
motivating, training, evaluating, and disciplining employees?
controlling
coordinating directing
staffing: directing
14.Increased tension between the dining room service staff and the kitchen production staff has
prompted the restaurant manager to create a team of supervisors to review current procedures for
placing and picking up orders. Which of the following management functions best describes the kind
of work that the team of supervisors will be performing?
supervising controlling
coordinating staffing:
coordinating
15.A restaurant manager notes that actual labor costs exceed the expected
labor costs for the volume of business during the week. The manager calls a management meeting
to discuss the situation and, if necessary, take cor-
rective action to prevent excessive labor costs for upcoming weeks. Which of the following
management functions best describes the kind of work that the management team will be
performing?
planning controlling
organizing staffing:
controlling
For assistance with assignments and revision materials contact
