TERMS AND CONDITIONS FOR CUSTOMERS
THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION
TECHNOLOGY ACT, 2000 AND RULES THEREUNDER AS APPLICABLE AND THE
PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS
AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000.
Roppen Transportation Services Private Limited (“Company”) provides technology based services for
booking two-wheelers (“Vehicle”) to you (“You” or “Users”) and you agree to obtain certain Services
(defined hereinafter) offered by third party drivers or vehicle operators ("Captains") by means of the
Company’s website and the mobile application “Rapido” (“Platform”). All the Services provided by
the Company to you would be by means of your use of the Platform. These Terms of Use shall govern
the relationship between you (the customer) and the Company in the course of provision of the Services.
These terms of use (“Terms of Use”) mandate the terms on which users using the Services will be
governed.
Please read the Terms of Use carefully before using the Platform or registering on the Platform or
accessing any material or information through the Platform.
Use of and access to the Platform is offered to You upon the condition of acceptance of all the terms,
conditions and notices contained in this Terms of Use and Privacy Policy, along with any amendments
made by the Company at its sole discretion and posted on the Platform from time to time.
1. SERVICES:
The Platform provides the following services (“Services”) to You:
a) It allows you to pick up and drop off packages from an individual from one location to the other
through the Captains (“Package Services”).
b) It allows you to avail transportation services provided by the Captains on our Platform
(“Transportation Services”).
c) It allows you to pick up items/products from merchants of a store and get the same delivered to
you by the Delivery Partners ("Delivery Services")
2. GENERAL TERMS OF USE
2.1 The Company shall take your booking request and forward it to the Captain through an app-based
device operating on GPS-GPRS based device available with the Captain.
2.2 The Captain shall have the sole discretion to accept or reject each request for the Service.
2.3 If the Captain accepts the booking request made by the Company, a notification will be sent you
with the information regarding the Captain including its name, contact number etc.
2.4 The Company shall make reasonable efforts to bring you in contact with the Captain in order to
obtain the Service subject to availability of the Captain in or around your location at the time of
your booking request made to the Company.
2.5 For the avoidance of doubt, it is clarified that the Company itself does not provide the Services. It
is the Captain who shall render the Services to you.
2.6 Even after acceptance of booking, the Captain may not reach your pick up location or decide not to
render his services. in which event the Company shall not be held liable.
2.7 You warrant that the information you provide to the Company is accurate and complete. The
Company is entitled at all times to verify the information that you have provided. You may only
access the Services using authorized means.
2.8 The Company shall not be liable if you do not download the correct Platform or visit the appropriate
web portal.
, 2.9 The Company reserves the right to discontinue or introduce any of the modes of booking Vehicles
and/or for providing Package Services.
2.10 You will refrain from doing anything which we reasonably believe to be disreputable or capable
of damaging our reputation and will comply with all applicable laws of the Republic of India.
2.11 You will treat the Captain with respect and not cause damage to their Vehicle or engage in any
unlawful, threatening, harassing, abusive behaviour or activity whilst using their Vehicle;
2.12 The Company is not responsible for the behaviour, actions or inactions of drivers of Vehicles,
Captains or quality of Vehicle which you may use. Any contract for the provision of Vehicle for
the Services is exclusively between you and the Captain and the Company is not a party to the
same.
2.13 You agree that You shall not request for Package Services for Items which are illegal, hazardous,
dangerous, or otherwise restricted or constitute Items that are prohibited by any statute or law or
regulation or the provisions of this Terms of Use.
2.14 You also agree that you shall not request for dispatch of item(s) which require a special
transportation permit or require any special license under applicable law.
2.15 The Company does not check or verify the packages that are being picked up and dropped off on
behalf of You or the Items that are being delivered to You by the Captain, and therefore the
Company shall have no liability with respect to the same. However, if it comes to the knowledge
of the Company that You have packaged any illegal or dangerous substance or availed the Package
Services using the Platform to deliver any illegal or dangerous substance, the Company shall have
the right to report You to the government authorities and take other appropriate legal actions
against You.
2.16 You agree that before requesting a Package Service, You are well aware of the contents of the
package sent or requested by You through registered Captain, and that such contents are legal and
within limits of transportation under any applicable laws. Such contents shall not be restricted
and/or banned and/or dangerous and/or prohibited for carriage (such items include, but are not
limited to, radio-active, incendiary, corrosive or flammable substances, hazardous chemicals,
explosives, firearms or parts thereof and ammunition, firecrackers, cyanides, precipitates, gold and
silver ore, bullion, precious metals and stones, jewellery, semi-precious stones including
commercial carbons or industrial diamonds, currency (paper or coin) of any nationality, securities
(including stocks and bonds, share certificates and blank signed share transfer forms), coupons,
stamps, negotiable instruments in bearer form, cashier's cheques, travellers’ cheques, money
orders, passports, credit/debit/ATM cards, antiques, works of art, lottery tickets and gambling
devices, livestock, fish, insects, animals, plants and plant material, human corpses, organs or body
parts, blood, urine and other liquid diagnostic specimens, hazardous or bio-medical waste, wet ice,
pornographic materials, contraband, bottled alcoholic beverages or any intoxicant or narcotics and
psychotropic substances or any other prohibited material or material for the transportation of which
specific authorisation/license is required under applicable laws).
2.17 You also agree that, upon becoming aware of the commission any offence by You or Your intention
to commit any offence upon initiating a Package Service or during a Package Service of any Item(s)
restricted under applicable law, the Captain may report such information to Company or to the law
enforcement authorities.
2.18 You also agree that any payment for the products/goods ordered by you in respect of the Delivery
Services shall be at your own risk and the payment shall be settled directly between you and the
Captains. Rapido does not assume any responsibility or liability whatsoever for any
damage/deficiency or loss of the products/goods. The Delivery Services are provided to You
directly by the Captain and Rapido merely acts as a technology platform to facilitate delivery
initiated on the Platform and Rapido does not assume any responsibility or liability for any form
of deficiency of services on part of the Captain.
2.19 You agree that you will be solely responsible for the packages handed over to the Captain and shall
be prudent not to handover expensive items to the Captain. You will be solely responsible for any
THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION
TECHNOLOGY ACT, 2000 AND RULES THEREUNDER AS APPLICABLE AND THE
PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS
AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000.
Roppen Transportation Services Private Limited (“Company”) provides technology based services for
booking two-wheelers (“Vehicle”) to you (“You” or “Users”) and you agree to obtain certain Services
(defined hereinafter) offered by third party drivers or vehicle operators ("Captains") by means of the
Company’s website and the mobile application “Rapido” (“Platform”). All the Services provided by
the Company to you would be by means of your use of the Platform. These Terms of Use shall govern
the relationship between you (the customer) and the Company in the course of provision of the Services.
These terms of use (“Terms of Use”) mandate the terms on which users using the Services will be
governed.
Please read the Terms of Use carefully before using the Platform or registering on the Platform or
accessing any material or information through the Platform.
Use of and access to the Platform is offered to You upon the condition of acceptance of all the terms,
conditions and notices contained in this Terms of Use and Privacy Policy, along with any amendments
made by the Company at its sole discretion and posted on the Platform from time to time.
1. SERVICES:
The Platform provides the following services (“Services”) to You:
a) It allows you to pick up and drop off packages from an individual from one location to the other
through the Captains (“Package Services”).
b) It allows you to avail transportation services provided by the Captains on our Platform
(“Transportation Services”).
c) It allows you to pick up items/products from merchants of a store and get the same delivered to
you by the Delivery Partners ("Delivery Services")
2. GENERAL TERMS OF USE
2.1 The Company shall take your booking request and forward it to the Captain through an app-based
device operating on GPS-GPRS based device available with the Captain.
2.2 The Captain shall have the sole discretion to accept or reject each request for the Service.
2.3 If the Captain accepts the booking request made by the Company, a notification will be sent you
with the information regarding the Captain including its name, contact number etc.
2.4 The Company shall make reasonable efforts to bring you in contact with the Captain in order to
obtain the Service subject to availability of the Captain in or around your location at the time of
your booking request made to the Company.
2.5 For the avoidance of doubt, it is clarified that the Company itself does not provide the Services. It
is the Captain who shall render the Services to you.
2.6 Even after acceptance of booking, the Captain may not reach your pick up location or decide not to
render his services. in which event the Company shall not be held liable.
2.7 You warrant that the information you provide to the Company is accurate and complete. The
Company is entitled at all times to verify the information that you have provided. You may only
access the Services using authorized means.
2.8 The Company shall not be liable if you do not download the correct Platform or visit the appropriate
web portal.
, 2.9 The Company reserves the right to discontinue or introduce any of the modes of booking Vehicles
and/or for providing Package Services.
2.10 You will refrain from doing anything which we reasonably believe to be disreputable or capable
of damaging our reputation and will comply with all applicable laws of the Republic of India.
2.11 You will treat the Captain with respect and not cause damage to their Vehicle or engage in any
unlawful, threatening, harassing, abusive behaviour or activity whilst using their Vehicle;
2.12 The Company is not responsible for the behaviour, actions or inactions of drivers of Vehicles,
Captains or quality of Vehicle which you may use. Any contract for the provision of Vehicle for
the Services is exclusively between you and the Captain and the Company is not a party to the
same.
2.13 You agree that You shall not request for Package Services for Items which are illegal, hazardous,
dangerous, or otherwise restricted or constitute Items that are prohibited by any statute or law or
regulation or the provisions of this Terms of Use.
2.14 You also agree that you shall not request for dispatch of item(s) which require a special
transportation permit or require any special license under applicable law.
2.15 The Company does not check or verify the packages that are being picked up and dropped off on
behalf of You or the Items that are being delivered to You by the Captain, and therefore the
Company shall have no liability with respect to the same. However, if it comes to the knowledge
of the Company that You have packaged any illegal or dangerous substance or availed the Package
Services using the Platform to deliver any illegal or dangerous substance, the Company shall have
the right to report You to the government authorities and take other appropriate legal actions
against You.
2.16 You agree that before requesting a Package Service, You are well aware of the contents of the
package sent or requested by You through registered Captain, and that such contents are legal and
within limits of transportation under any applicable laws. Such contents shall not be restricted
and/or banned and/or dangerous and/or prohibited for carriage (such items include, but are not
limited to, radio-active, incendiary, corrosive or flammable substances, hazardous chemicals,
explosives, firearms or parts thereof and ammunition, firecrackers, cyanides, precipitates, gold and
silver ore, bullion, precious metals and stones, jewellery, semi-precious stones including
commercial carbons or industrial diamonds, currency (paper or coin) of any nationality, securities
(including stocks and bonds, share certificates and blank signed share transfer forms), coupons,
stamps, negotiable instruments in bearer form, cashier's cheques, travellers’ cheques, money
orders, passports, credit/debit/ATM cards, antiques, works of art, lottery tickets and gambling
devices, livestock, fish, insects, animals, plants and plant material, human corpses, organs or body
parts, blood, urine and other liquid diagnostic specimens, hazardous or bio-medical waste, wet ice,
pornographic materials, contraband, bottled alcoholic beverages or any intoxicant or narcotics and
psychotropic substances or any other prohibited material or material for the transportation of which
specific authorisation/license is required under applicable laws).
2.17 You also agree that, upon becoming aware of the commission any offence by You or Your intention
to commit any offence upon initiating a Package Service or during a Package Service of any Item(s)
restricted under applicable law, the Captain may report such information to Company or to the law
enforcement authorities.
2.18 You also agree that any payment for the products/goods ordered by you in respect of the Delivery
Services shall be at your own risk and the payment shall be settled directly between you and the
Captains. Rapido does not assume any responsibility or liability whatsoever for any
damage/deficiency or loss of the products/goods. The Delivery Services are provided to You
directly by the Captain and Rapido merely acts as a technology platform to facilitate delivery
initiated on the Platform and Rapido does not assume any responsibility or liability for any form
of deficiency of services on part of the Captain.
2.19 You agree that you will be solely responsible for the packages handed over to the Captain and shall
be prudent not to handover expensive items to the Captain. You will be solely responsible for any
