CompTIA A+ Core 2 V17.35
An administrator responded to an incident where an employee copied financial data to a
portable hard drive and then left the company with the dat a. The administrator
documented the movement of the evidence. Which of the following concepts did the
administrator demonstrate? ** Answ** Preserving chain of custody
A user is having phone issues after installing a new application that claims to optimize
performance. The user downloaded the application directly from the vendor's website
and is now experiencing high network utilization and is receiving repeated security
warnings. Which of the following should the technician perform FIRST to mitigate the
issue? ** Answ** Uninstall the fraudulent application
A user needs assistance installing software on a Windows PC but will not be in the
office. Which of the following solutions would a technician MOST likely use to assist the
user without having to install additional software? ** Answ** MSRA (Microsoft
Remote Assistance)
A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of
usable RAM, even though the technician installed 8GB. Which of the following is the
MOST likely reason this system is not utilizing all the available RAM? ** Answ** The
systems utilizing a 32-bit OS which can only address up to 4 GB of RAM
Which of the following filesystem types does macOS use? ** Answ** APFS (Apple
File System)
A technician is installing RAM in a new workstation and needs to protect against
electrostatic discharge. Which of the following will best resolve this concern? **
Answ** ESD strap
Before leaving work, a user wants to see the traffic conditions for the commute home.
Which of the following tools can the user employ to schedule the browser to
automatically launch a traffic website at 4:45 p.m.? ** Answ** taskschd.msc
A user calls the help desk to report that mapped drives are no longer accessible. The
technician verifies that clicking on any of the drives on the user's machine results in an
error message. Other users in the office are not having any issues. As a first step, the
technician would like to remove and
attempt to reconnect the drives. Which of the following command-line tools should the
technician use? ** Answ** Net Use tool to remove and reconnect mapped drives
A technician needs to establish a remote access session with a user who has a
Windows workstation. The session must allow for simultaneous viewing of the
workstation by both the user and technician. Which of the following remote access
technologies should be used ** Answ** MSRA (Microsoft Remote Assistance)
Contact for help with assignments and revision materials
,A technician suspects a rootkit has been installed and needs to be removed. Which of
the following would BEST resolve the issue? ** Answ** OS reinstallation
Which of the following features allows a technician to configure policies in a Windows
10 Professional desktop? ** Answ** gpedit
opens local group policy editor which is a utility that allows users to view and modify
local group policies on their windows pc
Which of the following data is MOST likely to be regulated? ** Answ** name on a
medical diagnosis due to PHI
An IT services company that supports a large government contract replaced the
Ethernet cards on several hundred desktop machines to comply With regulatory
requirements. Which of the following disposal methods for the non-compliant cards is
the MOST environmentally friendly? ** Answ** Dumpster for recycling plastics
A user is unable to access files on a work PC after opening a text document. The text
document was labeled "URGENT PLEASE READ.txt - In active folder, .txt file titled
urgent please read". Which of the following should a support technician do FIRST? **
Answ** Run antivirus system
A technician receives a call from a user who is having issues with an application. To
best understand the issue, the technician simultaneously views the user's screen with
the user. Which of the following would BEST accomplish this task? ** Answ** VNC
(virtual network computing) is a protocol that allows a technician to simultaneously view
and control a user's screen remotely
A new service desk is having a difficult time managing the volume of requests. Which of
the following is the BEST solution for the department? ** Answ** Implement a
support portal
A technician is setting up a new laptop. The company's security policy states that users
cannot install virtual machines. Which of the following should the technician implement
to prevent users from enabling virtual technology on their laptops? ** Answ** Secure
boot
feature of UEFI firmware that ensures the system only boots using firmware that is
trusted by the manufacturer. Helps prevent users from installing virtual machines on the
laptop without authorization
The battery life on an employee's new phone seems to be drastically less than
expected, and
the screen stays on for a very long time after the employee sets the phone down. Which
of the
Contact for help with assignments and revision materials
,following should the technician check first to troubleshoot this issue? (Select two) **
Answ** Screen timeout
and
Screen brightness
A systems administrator needs to reset a users password because the user forgot it.
The
systems administrator creates the new password and wants to further protect the user's
account
Which of the following should the systems administrator do? ** Answ** Require the
user to change the password at the next log-in
Which of the following is the STRONGEST wireless configuration? ** Answ** WPA3
A user attempts to open some files, but a message appears stating that the files are
encrypted. The user was able to access these files before without receiving this
message and no
changes have been made within the company. Which of the following has infected the
computer? ** Answ** Ransomware
A company implemented a BYOD policy and would like to reduce data disclosure
caused by
malware that may infect these devices. Which of the following should the company
deploy to address
these concerns? ** Answ** MDM (Mobile device management)
A technician needs administrator access on a Windows workstation to facilitate system
changes without elevating permissions. Which of the following would best accomplish
this task? ** Answ** Local Users and Groups
A user is having issues with document-processing software on a Windows workstation.
Other
users that log in to the same device do not have the same issue. Which of the following
should a technician do to remediate the issue? ** Answ** Rebuild the profile
A technician has just used an anti-malware removal tool to resolve a user's malware
issue on
a corporate laptop. Which of the following BEST describes what the technician should
do before
returning the laptop to the user? ** Answ** Educate the user on common threats
and how to avoid them
Which of the following is the default GUI and file manager in macOS? ** Answ**
Finder
Contact for help with assignments and revision materials
, A user notices a small USB drive is attached to the user's computer after a new vendor
visited
the office. The technician notices two files named grabber.exe and output.txt. Which of
the following attacks is MOST likely occurring? ** Answ** Keylogger
The screen on a user's mobile device is not autorotating even after the feature has been
enabled and the device has been restarted. Which of the following should the technician
do next to
troubleshoot the issue? ** Answ** Calibrate the phone sensors
Which of the following is MOST likely contained in an EULA (end-user licensing
agreement)? ** Answ** Restriction of use
Which of the following is an advantage of using WPA2 instead of WPA3? ** Answ**
Device compatibility
A technician has been tasked with installing a workstation that will be used tor point-of-
sale
transactions. The point-of-sale system will process credit cards and loyalty cards. Which
of the
following encryption technologies should be used to secure the workstation in case of
theft? ** Answ** Disk encryption
A user's iPhone was permanently locked after several failed login attempts. Which of
the
following will restore access to the device? ** Answ** Secondary account and
recovery code
A hard drive that previously contained PII needs to be repurposed for a public access
workstation. Which of the following data destruction methods should a technician use to
ensure data
is completely removed from the hard drive? ** Answ** Shredding
The audio on a user's mobile device is inconsistent when the user uses wireless
headphones
and moves around. Which of the following should a technician perform to troubleshoot
the issue? ** Answ** Bring the device within Bluetooth range
When visiting a particular website, a user receives a message stating, "Your connection
is not
private." Which of the following describes this issue? ** Answ** certificate warning
when the browser cannot verify the identity or security of a website
A technician is working on a way to register all employee badges and associated
computer
Contact for help with assignments and revision materials
An administrator responded to an incident where an employee copied financial data to a
portable hard drive and then left the company with the dat a. The administrator
documented the movement of the evidence. Which of the following concepts did the
administrator demonstrate? ** Answ** Preserving chain of custody
A user is having phone issues after installing a new application that claims to optimize
performance. The user downloaded the application directly from the vendor's website
and is now experiencing high network utilization and is receiving repeated security
warnings. Which of the following should the technician perform FIRST to mitigate the
issue? ** Answ** Uninstall the fraudulent application
A user needs assistance installing software on a Windows PC but will not be in the
office. Which of the following solutions would a technician MOST likely use to assist the
user without having to install additional software? ** Answ** MSRA (Microsoft
Remote Assistance)
A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of
usable RAM, even though the technician installed 8GB. Which of the following is the
MOST likely reason this system is not utilizing all the available RAM? ** Answ** The
systems utilizing a 32-bit OS which can only address up to 4 GB of RAM
Which of the following filesystem types does macOS use? ** Answ** APFS (Apple
File System)
A technician is installing RAM in a new workstation and needs to protect against
electrostatic discharge. Which of the following will best resolve this concern? **
Answ** ESD strap
Before leaving work, a user wants to see the traffic conditions for the commute home.
Which of the following tools can the user employ to schedule the browser to
automatically launch a traffic website at 4:45 p.m.? ** Answ** taskschd.msc
A user calls the help desk to report that mapped drives are no longer accessible. The
technician verifies that clicking on any of the drives on the user's machine results in an
error message. Other users in the office are not having any issues. As a first step, the
technician would like to remove and
attempt to reconnect the drives. Which of the following command-line tools should the
technician use? ** Answ** Net Use tool to remove and reconnect mapped drives
A technician needs to establish a remote access session with a user who has a
Windows workstation. The session must allow for simultaneous viewing of the
workstation by both the user and technician. Which of the following remote access
technologies should be used ** Answ** MSRA (Microsoft Remote Assistance)
Contact for help with assignments and revision materials
,A technician suspects a rootkit has been installed and needs to be removed. Which of
the following would BEST resolve the issue? ** Answ** OS reinstallation
Which of the following features allows a technician to configure policies in a Windows
10 Professional desktop? ** Answ** gpedit
opens local group policy editor which is a utility that allows users to view and modify
local group policies on their windows pc
Which of the following data is MOST likely to be regulated? ** Answ** name on a
medical diagnosis due to PHI
An IT services company that supports a large government contract replaced the
Ethernet cards on several hundred desktop machines to comply With regulatory
requirements. Which of the following disposal methods for the non-compliant cards is
the MOST environmentally friendly? ** Answ** Dumpster for recycling plastics
A user is unable to access files on a work PC after opening a text document. The text
document was labeled "URGENT PLEASE READ.txt - In active folder, .txt file titled
urgent please read". Which of the following should a support technician do FIRST? **
Answ** Run antivirus system
A technician receives a call from a user who is having issues with an application. To
best understand the issue, the technician simultaneously views the user's screen with
the user. Which of the following would BEST accomplish this task? ** Answ** VNC
(virtual network computing) is a protocol that allows a technician to simultaneously view
and control a user's screen remotely
A new service desk is having a difficult time managing the volume of requests. Which of
the following is the BEST solution for the department? ** Answ** Implement a
support portal
A technician is setting up a new laptop. The company's security policy states that users
cannot install virtual machines. Which of the following should the technician implement
to prevent users from enabling virtual technology on their laptops? ** Answ** Secure
boot
feature of UEFI firmware that ensures the system only boots using firmware that is
trusted by the manufacturer. Helps prevent users from installing virtual machines on the
laptop without authorization
The battery life on an employee's new phone seems to be drastically less than
expected, and
the screen stays on for a very long time after the employee sets the phone down. Which
of the
Contact for help with assignments and revision materials
,following should the technician check first to troubleshoot this issue? (Select two) **
Answ** Screen timeout
and
Screen brightness
A systems administrator needs to reset a users password because the user forgot it.
The
systems administrator creates the new password and wants to further protect the user's
account
Which of the following should the systems administrator do? ** Answ** Require the
user to change the password at the next log-in
Which of the following is the STRONGEST wireless configuration? ** Answ** WPA3
A user attempts to open some files, but a message appears stating that the files are
encrypted. The user was able to access these files before without receiving this
message and no
changes have been made within the company. Which of the following has infected the
computer? ** Answ** Ransomware
A company implemented a BYOD policy and would like to reduce data disclosure
caused by
malware that may infect these devices. Which of the following should the company
deploy to address
these concerns? ** Answ** MDM (Mobile device management)
A technician needs administrator access on a Windows workstation to facilitate system
changes without elevating permissions. Which of the following would best accomplish
this task? ** Answ** Local Users and Groups
A user is having issues with document-processing software on a Windows workstation.
Other
users that log in to the same device do not have the same issue. Which of the following
should a technician do to remediate the issue? ** Answ** Rebuild the profile
A technician has just used an anti-malware removal tool to resolve a user's malware
issue on
a corporate laptop. Which of the following BEST describes what the technician should
do before
returning the laptop to the user? ** Answ** Educate the user on common threats
and how to avoid them
Which of the following is the default GUI and file manager in macOS? ** Answ**
Finder
Contact for help with assignments and revision materials
, A user notices a small USB drive is attached to the user's computer after a new vendor
visited
the office. The technician notices two files named grabber.exe and output.txt. Which of
the following attacks is MOST likely occurring? ** Answ** Keylogger
The screen on a user's mobile device is not autorotating even after the feature has been
enabled and the device has been restarted. Which of the following should the technician
do next to
troubleshoot the issue? ** Answ** Calibrate the phone sensors
Which of the following is MOST likely contained in an EULA (end-user licensing
agreement)? ** Answ** Restriction of use
Which of the following is an advantage of using WPA2 instead of WPA3? ** Answ**
Device compatibility
A technician has been tasked with installing a workstation that will be used tor point-of-
sale
transactions. The point-of-sale system will process credit cards and loyalty cards. Which
of the
following encryption technologies should be used to secure the workstation in case of
theft? ** Answ** Disk encryption
A user's iPhone was permanently locked after several failed login attempts. Which of
the
following will restore access to the device? ** Answ** Secondary account and
recovery code
A hard drive that previously contained PII needs to be repurposed for a public access
workstation. Which of the following data destruction methods should a technician use to
ensure data
is completely removed from the hard drive? ** Answ** Shredding
The audio on a user's mobile device is inconsistent when the user uses wireless
headphones
and moves around. Which of the following should a technician perform to troubleshoot
the issue? ** Answ** Bring the device within Bluetooth range
When visiting a particular website, a user receives a message stating, "Your connection
is not
private." Which of the following describes this issue? ** Answ** certificate warning
when the browser cannot verify the identity or security of a website
A technician is working on a way to register all employee badges and associated
computer
Contact for help with assignments and revision materials
