Course Syllabus of Tourism and Hospitality Service Quality Management
This course aims to enable per week the students to recognize and assess quality management processes in a hospitality and tourism-related organization and to evaluate departmental processes and planning strategies. Topics include concepts and terminologies of TQM: definition, common element and terminology; vision and reality -- bridging the gap; constructive and critical personal reflection: proposed quality, self- assessment, and peers assessment; seeking practical feedback for supervisors and continuous improvement; developing a personal management philosophy and personal development plan.
Geschreven voor
- Instelling
- Cavite State University - Silang Campus
- Vak
- TOUR 90
Documentinformatie
- Geüpload op
- 4 augustus 2024
- Aantal pagina's
- Onbekend
- Geschreven in
- 2023/2024
- Type
- OVERIG
- Persoon
- Onbekend
Onderwerpen
-
tourism
-
hospitality
-
service quality management
-
quality service management