Contemporary Nursing, 1st - 2021 All Chapters
Professionalism - ANSWER - Interpersonal skills that help an individual interact
successfully with others in the workplace
- blending of many qualities... can be difficult to define
- extremely important in healthcare workplace
example of professional qualities (objective 1) - ANSWER - respectfulness
- competence
- dependability
- trustworthiness
- commitment
- approachability
- accountability
(professionalism also includes attitude, communication style, and approach to
conflict)
emotional intelligence - ANSWER - ability to perceive, understand, reason with,
and manage emotions
- applies to the individuals emotion's and other's
- high EI = work well on teams, flexible with change
employee handbook - ANSWER - outlines policies and procedures
- helps resolve disputes before they occur
- protect employer and employee from misperception and potential litigation
- includes steps for hiring/firing
- policy for advancement
employee handbook - ANSWER some courts will consider an employee handbook
to be a binding contract. therefore, it can protect both the employer and the
employee if it is well structured.
hiring - ANSWER - individual should receive a WRITTEN CONTRACT (verbal
contracts are subject to misinterpretation)
employee-at-will - ANSWER either party may discontinue employment at any time
due process - ANSWER employment context:
employee's right that employer will follow all the specified procedures if the
employee's job is in jeopardy
- employer should have clearly outlined series of steps before an employee can be
terminated
- some offenses "grounds for immediate dismissal"
, example of disciplinary context: - ANSWER first offense = verbal warning
second offense = written warning
third offense = termination
example of grounds for immediate dismissal: - ANSWER HIPAA violation
embezzlement
violence
employee protection laws - ANSWER - family medical leave act
- patient protection and affordable care act
family medical leave act - ANSWER requires employers with 50+ employees to
allow 12 weeks of unpaid leave for certain circumstances
patient protection and affordable care act - ANSWER - aka PPACA, ACA, or
Obamacare
- requires employers to meet certain criteria with regard to offering health insurance
for employees who work 30+ hours a week
- includes the Nondiscrimination in Health Programs and Activities Rule
What protections does the Nondiscrimination in Health Programs and Activities Rule
provide? - ANSWER Prohibits discrimination or denial of health services based on
sex, pregnancy, gender, or sex-stereotyping.
Occupational Safety and Health Act (Objective 3) - ANSWER - employer is
responsible to ensure all areas are safe for employees and patients
- created the Occupational Safety and Health Administration (OSHA)
- Includes regulations regarding ergonomics, PPE, requires immunizations and
mandatory in-service training for certain healthcare workers
OSHA - ANSWER All physical hazard spaces, medical waste, and medical
biohazards (such as sharps) must be handled
What are some examples of regulations under OSHA? - ANSWER - ergonomic
work stations
- lumbar support braces for heavy lifting
- protective gloves
- eye wash stations
- goggles and gowns
- use of PPE
- wet floor signs
- immunizations against diseases
- elimination of contaminated materials
- MSDS
Workers' Compensation - ANSWER - insurance to cover medical costs and wage
replacement for employees injured on the job
- insurance provided by the state
- very important that an employee report the injury immediately
- employees that receive WC generally waive the right to sue their employer