MY OET SPEAKING STRUCTURE
QUESTIONS AND ANSWERS WITH
VERIFIED SOLUTIONS 2024
"Good morning/good afternoon" My name is Rajesh , and
I am one of the Registered Nurses in this facility. - ANSWER
Can you give me your name, please? - ANSWER
What do you prefer to be called? - ANSWER IF YOU DO NOT KNOW THE PATIENT
Good Morning David, how are you feeling today? - ANSWER IF YOU KNOW THE PATIENT BEFORE
May I confirm your ID details with you. Please confirm your first and last name for me. - ANSWER
What brings you here today?
What would you like to discuss?
How can I help you today?
How may I assist you today? - ANSWER if you are meeting the patient for the first time, use the following
open-ended questions to open up the discussion
I see that you rang the buzzer. What can I do for you? - ANSWER When the patient is admitted to the hospital
Am I right in thinking that you have been referred by your doctor to discuss regarding your
weight/smoking/hypertension?
Am I right in thinking that you have come here about your arthritis?
Am I right in thinking that you are here to talk about your hypertension? - ANSWER Use a closed-ended question
when you already know the reason for patient's visit, or it's a follow-up visit?
I can see you that seem upset/worried/anxious/angry/frustrated. Would you mind telling me what the problem is?
- ANSWER if the cue card states that the patient has an emotional reaction (seems anxious, upset, and angry,
frustrated), address this in your opening question.
,Would it be okay if I can ask you some questions about your........and then discuss some things you can do to
manage your condition? - ANSWER Do not forget to obtain the patient's agreement while doing this.
So, here's what I am going to do. First, I will ask you some questions about your lifestyle. Then, I would suggest
some things you can to do to manage your condition. And later/after that,
I would be happy to answer any questions that you might have. May I proceed? - ANSWER Do not forget to obtain
the patient's agreement while doing this.
1)Briefly summarize what has been discussed during the role-play
2)Let the patient know what happens next
3)Ask the patient if there is anything else that they can be helped
with.
4)Offer a patient-information leaflet, if mentioned on the cue card - ANSWER Concluding the role play.
To summarize what we have discussed today, - ANSWER 1)Briefly summarize what has been discussed during the
role-play
What I will do for you right away is...... (as suggested on the cue card) - ANSWER 2)Let the patient know what
happens next
Is there anything else that you would like to ask? - ANSWER 3)Ask the patient if there is anything else that they can
be helped
with.
Thank you. Here is a patient-information leaflet which you will find
useful. If you have any additional questions, please do not hesitate to contact me. (if mentioned on the cue card) -
ANSWER 4)Offer a patient-information leaflet, if mentioned on the cue card
1) If you don't mind, can you wait for some time to see the doctor?
2) I am afraid it's not within my scope to answer this question at the moment. Please allow me a little time to get
that answer for
you. - ANSWER Showing courtesy in OET SPEAKING
, "Please" - ANSWER Do not forget to say please when asking for information from the patient! Doing otherwise
seems rude.
"Thank you." - ANSWER When the patient answers your questions and provides information, say Thank you for
answering my questions.
I am sorry for the inconvenience that this has caused.
I am sorry that your pain is so high.
I apologize that you had to wait for so long. - ANSWER If your patient is angry or agitated about something, it is
courteous to apologize.
Definitely
I will definitely make sure that it gets sorted.../the concern is shared with the doctor/Ward Manager (conflict
resolution)
Absolutely
I absolutely agree... (To empathize with patients)....
Certainly
Small changes in your lifestyle will certainly help in making a big difference to your health in the long run.
Fantastic
That is fantastic (to motivate your patient) - ANSWER Using positive words in OET SPEAKING
"Forgive me, I didn't quite catch the last sentence. Could you
please repeat it for me?"
Could you please explain what you mean by......? - ANSWER Clarifying a Situation
"I realize this is difficult"
"Now that I'm aware, I will ensure that your concerns are taken care
of, and you don't face any inconvenience." - ANSWER Acknowledging a patient's feelings
1) Transitioning from the introduction to history taking
2) To ask permission before moving to the information-gathering
stage.
QUESTIONS AND ANSWERS WITH
VERIFIED SOLUTIONS 2024
"Good morning/good afternoon" My name is Rajesh , and
I am one of the Registered Nurses in this facility. - ANSWER
Can you give me your name, please? - ANSWER
What do you prefer to be called? - ANSWER IF YOU DO NOT KNOW THE PATIENT
Good Morning David, how are you feeling today? - ANSWER IF YOU KNOW THE PATIENT BEFORE
May I confirm your ID details with you. Please confirm your first and last name for me. - ANSWER
What brings you here today?
What would you like to discuss?
How can I help you today?
How may I assist you today? - ANSWER if you are meeting the patient for the first time, use the following
open-ended questions to open up the discussion
I see that you rang the buzzer. What can I do for you? - ANSWER When the patient is admitted to the hospital
Am I right in thinking that you have been referred by your doctor to discuss regarding your
weight/smoking/hypertension?
Am I right in thinking that you have come here about your arthritis?
Am I right in thinking that you are here to talk about your hypertension? - ANSWER Use a closed-ended question
when you already know the reason for patient's visit, or it's a follow-up visit?
I can see you that seem upset/worried/anxious/angry/frustrated. Would you mind telling me what the problem is?
- ANSWER if the cue card states that the patient has an emotional reaction (seems anxious, upset, and angry,
frustrated), address this in your opening question.
,Would it be okay if I can ask you some questions about your........and then discuss some things you can do to
manage your condition? - ANSWER Do not forget to obtain the patient's agreement while doing this.
So, here's what I am going to do. First, I will ask you some questions about your lifestyle. Then, I would suggest
some things you can to do to manage your condition. And later/after that,
I would be happy to answer any questions that you might have. May I proceed? - ANSWER Do not forget to obtain
the patient's agreement while doing this.
1)Briefly summarize what has been discussed during the role-play
2)Let the patient know what happens next
3)Ask the patient if there is anything else that they can be helped
with.
4)Offer a patient-information leaflet, if mentioned on the cue card - ANSWER Concluding the role play.
To summarize what we have discussed today, - ANSWER 1)Briefly summarize what has been discussed during the
role-play
What I will do for you right away is...... (as suggested on the cue card) - ANSWER 2)Let the patient know what
happens next
Is there anything else that you would like to ask? - ANSWER 3)Ask the patient if there is anything else that they can
be helped
with.
Thank you. Here is a patient-information leaflet which you will find
useful. If you have any additional questions, please do not hesitate to contact me. (if mentioned on the cue card) -
ANSWER 4)Offer a patient-information leaflet, if mentioned on the cue card
1) If you don't mind, can you wait for some time to see the doctor?
2) I am afraid it's not within my scope to answer this question at the moment. Please allow me a little time to get
that answer for
you. - ANSWER Showing courtesy in OET SPEAKING
, "Please" - ANSWER Do not forget to say please when asking for information from the patient! Doing otherwise
seems rude.
"Thank you." - ANSWER When the patient answers your questions and provides information, say Thank you for
answering my questions.
I am sorry for the inconvenience that this has caused.
I am sorry that your pain is so high.
I apologize that you had to wait for so long. - ANSWER If your patient is angry or agitated about something, it is
courteous to apologize.
Definitely
I will definitely make sure that it gets sorted.../the concern is shared with the doctor/Ward Manager (conflict
resolution)
Absolutely
I absolutely agree... (To empathize with patients)....
Certainly
Small changes in your lifestyle will certainly help in making a big difference to your health in the long run.
Fantastic
That is fantastic (to motivate your patient) - ANSWER Using positive words in OET SPEAKING
"Forgive me, I didn't quite catch the last sentence. Could you
please repeat it for me?"
Could you please explain what you mean by......? - ANSWER Clarifying a Situation
"I realize this is difficult"
"Now that I'm aware, I will ensure that your concerns are taken care
of, and you don't face any inconvenience." - ANSWER Acknowledging a patient's feelings
1) Transitioning from the introduction to history taking
2) To ask permission before moving to the information-gathering
stage.
