D072 WGU ASSESSMENT STUDY GUIDE
QUESTIONS AND ANSWERS WITH
SOLUTIONS 2024
What is true about emotional intelligence in the workplace? - ANSWER Importance EI Varies by situation
and job position
A supervisor conducts a 90 day evaluation with a new employee. Its recommended that the new
employee take more initiative to complete tasks and to persevere, even on the most challenging days. -
ANSWER Motivation
A manager recently decides to get employees involved in a new corporate social responsibility (CSR)
initiative to show that the company is dedicated to making a difference in the local community. Which
activity demonstrates an appropriate way to meet this goal? - ANSWER Initiate a community technology
recycling program for old computers
A production manager is told that a supplier of one of their key products has declared bankruptcy and
cannot supply the necessary material. The production manager calls other suppliers to see if they have
the necessary material to continue manufacturing these products. Which managerial core role is being
used? - ANSWER Decisional
Which organizational culture is best suited for an individual who is high in conscientiousness? - ANSWER
Hierarchy
Which result occurs when there is a person-culture misalignment? - ANSWER Attrition
Which communication channel contains an item like an organization's newsletter? - ANSWER Leanest
How can a speaker overcome issues pertaining to semantics to ensure effective communication? -
ANSWER Be direct and clearly state what is intended
Which characteristics are seen in employees who use an assertive communication style? - ANSWER Calm
and relaxed posture
, How can a manager exhibit supportive communication? - ANSWER Use descriptive language
During a meeting to decide the venue for the annual office picnic, a manager says that the location is
fine for the event but adds that others will likely be opposed to the choice. Which style of
communication is being used by this manager? - ANSWER Passive-aggressive
Team Member A shares their perspective of a recent project, and Team Member B suggests that there
might be a better way to approach the same objective. Team Member A responds by saying, "Well, that's
fine with me, but don't be surprised if other people are upset by your opinion." Which communication
style is Team Member A using for this response? - ANSWER Passive-aggressive
Which competency is the basis for developing effective business relationships, including teamwork,
empathy, and trust? - ANSWER Emotional intelligence
A leader with high emotional intelligence is looking to capitalize on this trait while working with social
media. How would the leader do so? - ANSWER Use social media as a tool to connect multiple
stakeholders
What is a characteristic of people with strong moral identity? - ANSWER They are more considerate of
others' feelings and viewpoints.
What are characteristics of someone who is Machiavellian in nature? - ANSWER Lower emotional
intelligence and higher emotional detachment
A supervisor conducts a 90-day evaluation with a new employee. It is recommended that the new
employee take more initiative to complete tasks and to persevere, even on the most challenging days.
Which technique is the new employee being encouraged to display? - ANSWER Motivation
A team member wants to start implementing meditation to reprogram unconscious behavior. The goal is
to learn to listen first and speak second. Which time period after beginning this approach will be the
most challenging for this team member? - ANSWER 1-21 days
QUESTIONS AND ANSWERS WITH
SOLUTIONS 2024
What is true about emotional intelligence in the workplace? - ANSWER Importance EI Varies by situation
and job position
A supervisor conducts a 90 day evaluation with a new employee. Its recommended that the new
employee take more initiative to complete tasks and to persevere, even on the most challenging days. -
ANSWER Motivation
A manager recently decides to get employees involved in a new corporate social responsibility (CSR)
initiative to show that the company is dedicated to making a difference in the local community. Which
activity demonstrates an appropriate way to meet this goal? - ANSWER Initiate a community technology
recycling program for old computers
A production manager is told that a supplier of one of their key products has declared bankruptcy and
cannot supply the necessary material. The production manager calls other suppliers to see if they have
the necessary material to continue manufacturing these products. Which managerial core role is being
used? - ANSWER Decisional
Which organizational culture is best suited for an individual who is high in conscientiousness? - ANSWER
Hierarchy
Which result occurs when there is a person-culture misalignment? - ANSWER Attrition
Which communication channel contains an item like an organization's newsletter? - ANSWER Leanest
How can a speaker overcome issues pertaining to semantics to ensure effective communication? -
ANSWER Be direct and clearly state what is intended
Which characteristics are seen in employees who use an assertive communication style? - ANSWER Calm
and relaxed posture
, How can a manager exhibit supportive communication? - ANSWER Use descriptive language
During a meeting to decide the venue for the annual office picnic, a manager says that the location is
fine for the event but adds that others will likely be opposed to the choice. Which style of
communication is being used by this manager? - ANSWER Passive-aggressive
Team Member A shares their perspective of a recent project, and Team Member B suggests that there
might be a better way to approach the same objective. Team Member A responds by saying, "Well, that's
fine with me, but don't be surprised if other people are upset by your opinion." Which communication
style is Team Member A using for this response? - ANSWER Passive-aggressive
Which competency is the basis for developing effective business relationships, including teamwork,
empathy, and trust? - ANSWER Emotional intelligence
A leader with high emotional intelligence is looking to capitalize on this trait while working with social
media. How would the leader do so? - ANSWER Use social media as a tool to connect multiple
stakeholders
What is a characteristic of people with strong moral identity? - ANSWER They are more considerate of
others' feelings and viewpoints.
What are characteristics of someone who is Machiavellian in nature? - ANSWER Lower emotional
intelligence and higher emotional detachment
A supervisor conducts a 90-day evaluation with a new employee. It is recommended that the new
employee take more initiative to complete tasks and to persevere, even on the most challenging days.
Which technique is the new employee being encouraged to display? - ANSWER Motivation
A team member wants to start implementing meditation to reprogram unconscious behavior. The goal is
to learn to listen first and speak second. Which time period after beginning this approach will be the
most challenging for this team member? - ANSWER 1-21 days
