SCM last
1. T/F: Performance measurements become smaller + false
simpler with closer relationships, trust and interac-
tions with suppliers
2. Nowadays, successful supply chains are those that Deliver the right
in the face of ever changing customer needs can combination of
continue to: cost, quality, and
customer service
3. Deliver the right combination of cost, quality, and Help elimi-
customer service nate non-val-
ue-creating activi-
ties
Help identify new
customer require-
ments
4. According to the book, the initial step in creating an Identify the firm's
effective performance measurement system is to: strategic objec-
tives
5. T/F: In general, performance measurement systems false
are mostly identical from company to company.
6. World-class performance measures provide mea- Quality
sures in which of the following capability area? Customer Service
Cost
7. Which of the following would be considered a way to c. Percentage of
measure Supply Chain Environmental Performance? partners that have
created a director
of environmental
sustainability posi-
tion in their com-
pany
8. When utilizing performance standards, the difference b. Performance
between the standard and the actual performance is Variance
called the:
, SCM last
9. Nowadays, successful supply chains are those that a. Deliver the
in the face of ever changing customer needs can right combination
continue to: of cost, quality,
and customer ser-
vice
10. Which of the following BSC framework perspectives Internal Business
deals with new product development, innovative ele- Process
ments of processes, and time-based measures?
a. Reliability
b. Financial
c. Internal Business Process
d. Customer
11. The Balanced Scorecard framework consists of b. False
four perspectives: financial perspective, human re-
sources perspective, inventory perspective, and the
logistics perspective.
a. True b. False
12. Traditional performance measures include: a. Cost and Rev-
enue
13. Cost-based performance measures _____ reflect the rarely
underlying performance of the productive systems of
an organization.
14. Which of the following is NOT a problem with using They are difficult
cost, revenues or profits as performance measures? to compare with
other firms
15. A company produces 300 bicycles every day. Each 2.68
bicycle is worth $250. The inputs used to make those
bicycles are labor, materials, and machine costs. The
company pays their employees a total of $10,000 per
day, the materials to make each bicycle cost $50,
and the cost to operate the machines is $3000 per
day. Based only on the data provided, what is this
company's total productivity for one day?
, SCM last
16. Web-based balanced scorecard applications are true
sometimes referred to as performance dashboards.
a. True b. F
17. World-class performance measures can be used in all
different functional areas of a firm to satisfy objec-
tives, enhance the value of the firm's products and
services, and increase customer satisfaction by pro-
viding measures in which of the following capability
area(s)?
a. Cost
b. Quality
c. Customer Service
d. all above
18. Once the supply chain partner requirements are un- b. Audit their ca-
derstood, supply chain members can then: pabilities to see
a. Develop their organizational skill sets if they are con-
b. Audit their capabilities to see if they are consistent sistent with the
with the needs of the end customers needs of the end
c. Implement a quality development program for the customers
employees
d. Develop an appropriate information technology
system
19. Companies typically like to design scorecards that fit d. Performance
their business and industry. As a result there are now dashboards
software applications that can help companies de-
sign scorecards that fit their individual needs. These
web-based balanced scorecard applications are of-
ten referred to as:
a. Executive Barometers
b. E-Cards
c. SCOR Boards
d. Performance dashboards
20. A company produces 750 bicycles in one week. The c. Increased by
labor used to make the bicycles was 400 hours. The 5.2%
next week, output was 710 bicycles using 360 hours.
What was the change in labor productivity?
, SCM last
a. Increased by 1.9%
b. Decreased by 2.4%
c. Increased by 5.2%
d. Decreased by 3.3%
21. Which of the following is focused on promoting the b. GSCM
sharing of environmental responsibility along the
supply chain?
a. SCOR
b. GSCM
c. Single-factor productivity measures
d. Balanced Scorecard
22. Which of the following is a problem with a company d. All of these
establishing standards for performance? For exam- choices are cor-
ple: production rates of 10 units per hour. rect.
a. Employees and managers may falsify production
records
b. Employees are driven to work so fast they may
make defects
c. Once performance goals are reached, incentives to
improve may disappear
d. All of these choices are correct.
23. In well-managed supply chains, performance mea- b. Varied relation-
surement systems become much larger and are com- ships, trust and in-
plicated by: teractions
a. Push supply chains
b. Varied relationships, trust and interactions
c. Demand-driven supply networks
d. SCOR supply chain
24. According to the SCOR model, which of the following d. Market
is NOT one of the five supply chain operation process
categories?
a. Plan
b. Return
c. Source
d. Market
1. T/F: Performance measurements become smaller + false
simpler with closer relationships, trust and interac-
tions with suppliers
2. Nowadays, successful supply chains are those that Deliver the right
in the face of ever changing customer needs can combination of
continue to: cost, quality, and
customer service
3. Deliver the right combination of cost, quality, and Help elimi-
customer service nate non-val-
ue-creating activi-
ties
Help identify new
customer require-
ments
4. According to the book, the initial step in creating an Identify the firm's
effective performance measurement system is to: strategic objec-
tives
5. T/F: In general, performance measurement systems false
are mostly identical from company to company.
6. World-class performance measures provide mea- Quality
sures in which of the following capability area? Customer Service
Cost
7. Which of the following would be considered a way to c. Percentage of
measure Supply Chain Environmental Performance? partners that have
created a director
of environmental
sustainability posi-
tion in their com-
pany
8. When utilizing performance standards, the difference b. Performance
between the standard and the actual performance is Variance
called the:
, SCM last
9. Nowadays, successful supply chains are those that a. Deliver the
in the face of ever changing customer needs can right combination
continue to: of cost, quality,
and customer ser-
vice
10. Which of the following BSC framework perspectives Internal Business
deals with new product development, innovative ele- Process
ments of processes, and time-based measures?
a. Reliability
b. Financial
c. Internal Business Process
d. Customer
11. The Balanced Scorecard framework consists of b. False
four perspectives: financial perspective, human re-
sources perspective, inventory perspective, and the
logistics perspective.
a. True b. False
12. Traditional performance measures include: a. Cost and Rev-
enue
13. Cost-based performance measures _____ reflect the rarely
underlying performance of the productive systems of
an organization.
14. Which of the following is NOT a problem with using They are difficult
cost, revenues or profits as performance measures? to compare with
other firms
15. A company produces 300 bicycles every day. Each 2.68
bicycle is worth $250. The inputs used to make those
bicycles are labor, materials, and machine costs. The
company pays their employees a total of $10,000 per
day, the materials to make each bicycle cost $50,
and the cost to operate the machines is $3000 per
day. Based only on the data provided, what is this
company's total productivity for one day?
, SCM last
16. Web-based balanced scorecard applications are true
sometimes referred to as performance dashboards.
a. True b. F
17. World-class performance measures can be used in all
different functional areas of a firm to satisfy objec-
tives, enhance the value of the firm's products and
services, and increase customer satisfaction by pro-
viding measures in which of the following capability
area(s)?
a. Cost
b. Quality
c. Customer Service
d. all above
18. Once the supply chain partner requirements are un- b. Audit their ca-
derstood, supply chain members can then: pabilities to see
a. Develop their organizational skill sets if they are con-
b. Audit their capabilities to see if they are consistent sistent with the
with the needs of the end customers needs of the end
c. Implement a quality development program for the customers
employees
d. Develop an appropriate information technology
system
19. Companies typically like to design scorecards that fit d. Performance
their business and industry. As a result there are now dashboards
software applications that can help companies de-
sign scorecards that fit their individual needs. These
web-based balanced scorecard applications are of-
ten referred to as:
a. Executive Barometers
b. E-Cards
c. SCOR Boards
d. Performance dashboards
20. A company produces 750 bicycles in one week. The c. Increased by
labor used to make the bicycles was 400 hours. The 5.2%
next week, output was 710 bicycles using 360 hours.
What was the change in labor productivity?
, SCM last
a. Increased by 1.9%
b. Decreased by 2.4%
c. Increased by 5.2%
d. Decreased by 3.3%
21. Which of the following is focused on promoting the b. GSCM
sharing of environmental responsibility along the
supply chain?
a. SCOR
b. GSCM
c. Single-factor productivity measures
d. Balanced Scorecard
22. Which of the following is a problem with a company d. All of these
establishing standards for performance? For exam- choices are cor-
ple: production rates of 10 units per hour. rect.
a. Employees and managers may falsify production
records
b. Employees are driven to work so fast they may
make defects
c. Once performance goals are reached, incentives to
improve may disappear
d. All of these choices are correct.
23. In well-managed supply chains, performance mea- b. Varied relation-
surement systems become much larger and are com- ships, trust and in-
plicated by: teractions
a. Push supply chains
b. Varied relationships, trust and interactions
c. Demand-driven supply networks
d. SCOR supply chain
24. According to the SCOR model, which of the following d. Market
is NOT one of the five supply chain operation process
categories?
a. Plan
b. Return
c. Source
d. Market
