BUS 4406 Quality Management Exam
Question And Answers 2024
Definitions of quality include all of the following EXCEPT:
Select one:
a. A degree of excellence
b. Conformance to requirements
c. The best product money can buy
d. Fitness for purpose - correct answers✅c. The best
product money can buy
True or False: Motivated workers are seen as much more
effective in delivering good quality and customer
satisfaction.
Select one:
True
False - correct answers✅True
The general perception of quality often confuses it with:
Select one:
a. high cost
b. high specifications
c. high inspection
d. high safety standards - correct answers✅b. high
specifications
,BUS 4406 Quality Management Exam
Question And Answers 2024
True or False: The only department that can contribute to
the quality of a product is manufacturing.
Select one:
True
False - correct answers✅False
A central principle of quality management is:
Select one:
a. customer focus
b. process focus
c. leadership focus
d. all of the above - correct answers✅d. all of the
above
The "Fifth Discipline" is:
Select one:
a. continual improvement
b. innovation and learning
c. systems thinking
d. quality management - correct answers✅c. systems
thinking
,BUS 4406 Quality Management Exam
Question And Answers 2024
The introduction of quality inspection had the
consequence that:
Select one:
a. workers became more unskilled
b. workers took less responsibility in the quality of their
work
c. conformity standards increased
d. conformity standards decreased - correct
answers✅b. workers took less responsibility in the
quality of their work
The principal focus of the quality control era was to:
Select one:
a. replace inspection with more informative process
control systems
b. reduce variation in outputs
c. deliver more consistency by focusing on inputs
d. all of the above - correct answers✅d. all of the
above
Quality management is made up of many elements that:
Select one:
a. need to be integrated into a holistic approach
, BUS 4406 Quality Management Exam
Question And Answers 2024
b. need to be address sequentially
c. are all mutually exclusive
d. none of the above - correct answers✅a. need to be
integrated into a holistic approach
________________ is a typical problem with companies that
do not implement quality management.
Select one:
a. Lack of leadership
b. Short term focus
c. Lack of customer focus
d. All of the above - correct answers✅d. All of the
above
True or False: Better quality costs more money.
Select one:
True
False - correct answers✅False
In a successful manufacturing organization, all elements,
including line and support functions, are:
Select one:
a. sequential
Question And Answers 2024
Definitions of quality include all of the following EXCEPT:
Select one:
a. A degree of excellence
b. Conformance to requirements
c. The best product money can buy
d. Fitness for purpose - correct answers✅c. The best
product money can buy
True or False: Motivated workers are seen as much more
effective in delivering good quality and customer
satisfaction.
Select one:
True
False - correct answers✅True
The general perception of quality often confuses it with:
Select one:
a. high cost
b. high specifications
c. high inspection
d. high safety standards - correct answers✅b. high
specifications
,BUS 4406 Quality Management Exam
Question And Answers 2024
True or False: The only department that can contribute to
the quality of a product is manufacturing.
Select one:
True
False - correct answers✅False
A central principle of quality management is:
Select one:
a. customer focus
b. process focus
c. leadership focus
d. all of the above - correct answers✅d. all of the
above
The "Fifth Discipline" is:
Select one:
a. continual improvement
b. innovation and learning
c. systems thinking
d. quality management - correct answers✅c. systems
thinking
,BUS 4406 Quality Management Exam
Question And Answers 2024
The introduction of quality inspection had the
consequence that:
Select one:
a. workers became more unskilled
b. workers took less responsibility in the quality of their
work
c. conformity standards increased
d. conformity standards decreased - correct
answers✅b. workers took less responsibility in the
quality of their work
The principal focus of the quality control era was to:
Select one:
a. replace inspection with more informative process
control systems
b. reduce variation in outputs
c. deliver more consistency by focusing on inputs
d. all of the above - correct answers✅d. all of the
above
Quality management is made up of many elements that:
Select one:
a. need to be integrated into a holistic approach
, BUS 4406 Quality Management Exam
Question And Answers 2024
b. need to be address sequentially
c. are all mutually exclusive
d. none of the above - correct answers✅a. need to be
integrated into a holistic approach
________________ is a typical problem with companies that
do not implement quality management.
Select one:
a. Lack of leadership
b. Short term focus
c. Lack of customer focus
d. All of the above - correct answers✅d. All of the
above
True or False: Better quality costs more money.
Select one:
True
False - correct answers✅False
In a successful manufacturing organization, all elements,
including line and support functions, are:
Select one:
a. sequential
