Chapter 10- Communication Revision
Questions and Answers 2024
Communication - is the process by which informations exchanged between sender and
a receiver
effective communication - occur when the right people receive the right information in a
timely manner
Chain of command - Line of authority and formal reporting relationship
Filtering - is the tendency for a message to be watered down or stopped altogether at
some point during transmission
Psychological safety - a shared belief that it is safe to take social risks
Mum effect - the tendency to avoid communicating unfavourable news to others
Grapevine - informal communication network that exists in any organization
The correct sequence for the steps in the communication process is
________________________.
a) encode, transmit, perceive, decode, feedback
b) type, send, read, respond
c) perceive, encode, transmit, acknowledge
d) speak, listen, understand, respond - a) encode, transmit, perceive, decode, feedback
When a message is ______________, encoding and decoding may be prone to even
more errors.
a) ambiguous or emotional
b) unemotional and uninterrupted
c) clear and proper
d) unintegrated and inaccurate - a) ambiguous or emotional
_____________ communication flows from the top of the organization toward the
bottom.
a) Chain of command
b) Productive
c) Informal
d) Downward - d) Downward
, ________ is the constructive expression of disagreement or concern about work unit or
organizational practices.
a) Voice
b) Opinion
c) Communication
d) Expression - a) Voice
The grapevine is the informal communication network that exists in any organization. As
such, the grapevine often cuts across ____________________________ that are
recognized by management.
a) formal lines of communication
b) organizations
c) departments within an organization
d) all employees in an organization - a) formal lines of communicatio
Jargon - specialized language used by job holders or members of particular occupations
or organizations
Non-verbal communication - is the transmission of messages by some medium other
than speech or writing.
body language - nonverbal communication through gestures, facial expressions,
behaviors, and posture
Major forms of non-verbal communication are _____________ and ______________.
a) facial expressions; tone of voice
b) body language; the manipulation of objects
c) letters; emails
d) eyebrows; facial tics - b) body language; the manipulation of objects
What is being signalled when the sender: positions him- or herself physically close to
the receiver; touches the receiver during the interaction; maintains eye contact with the
receiver; leans forward during the interaction; and directs his or her torso toward the
receiver?
a) It is an attempt to intimidate the receiver.
b) The verbal message being communicated is untruthful.
c) The sender feels liking and interest in the receiver.
d) The message is important and the sender wants to ensure that the receiver is paying
close attention. - c) The sender feels liking and interest in the receiver.
The red sneakers effect happens when ________________.
Questions and Answers 2024
Communication - is the process by which informations exchanged between sender and
a receiver
effective communication - occur when the right people receive the right information in a
timely manner
Chain of command - Line of authority and formal reporting relationship
Filtering - is the tendency for a message to be watered down or stopped altogether at
some point during transmission
Psychological safety - a shared belief that it is safe to take social risks
Mum effect - the tendency to avoid communicating unfavourable news to others
Grapevine - informal communication network that exists in any organization
The correct sequence for the steps in the communication process is
________________________.
a) encode, transmit, perceive, decode, feedback
b) type, send, read, respond
c) perceive, encode, transmit, acknowledge
d) speak, listen, understand, respond - a) encode, transmit, perceive, decode, feedback
When a message is ______________, encoding and decoding may be prone to even
more errors.
a) ambiguous or emotional
b) unemotional and uninterrupted
c) clear and proper
d) unintegrated and inaccurate - a) ambiguous or emotional
_____________ communication flows from the top of the organization toward the
bottom.
a) Chain of command
b) Productive
c) Informal
d) Downward - d) Downward
, ________ is the constructive expression of disagreement or concern about work unit or
organizational practices.
a) Voice
b) Opinion
c) Communication
d) Expression - a) Voice
The grapevine is the informal communication network that exists in any organization. As
such, the grapevine often cuts across ____________________________ that are
recognized by management.
a) formal lines of communication
b) organizations
c) departments within an organization
d) all employees in an organization - a) formal lines of communicatio
Jargon - specialized language used by job holders or members of particular occupations
or organizations
Non-verbal communication - is the transmission of messages by some medium other
than speech or writing.
body language - nonverbal communication through gestures, facial expressions,
behaviors, and posture
Major forms of non-verbal communication are _____________ and ______________.
a) facial expressions; tone of voice
b) body language; the manipulation of objects
c) letters; emails
d) eyebrows; facial tics - b) body language; the manipulation of objects
What is being signalled when the sender: positions him- or herself physically close to
the receiver; touches the receiver during the interaction; maintains eye contact with the
receiver; leans forward during the interaction; and directs his or her torso toward the
receiver?
a) It is an attempt to intimidate the receiver.
b) The verbal message being communicated is untruthful.
c) The sender feels liking and interest in the receiver.
d) The message is important and the sender wants to ensure that the receiver is paying
close attention. - c) The sender feels liking and interest in the receiver.
The red sneakers effect happens when ________________.
