MOPAR EXAM 2024-2025 WITH 100%
CORRECT ANSWERS AND LATEST
QUESTIONS ALREADY RATED A+
Jill wants to add a roof rack and roof-mount cargo basket and net to her existing Jeep Cherokee, but
wants to split up her payments. Which financing option is available to her? - ANS-DrivePlus Mastercard
What is the best way to initiate an accessories sale to a Gladiator customer? - ANS-Ask the customer
questions to understand their interests, wants and needs.
What can you do to better understand a customer's lifestyle and recommend products that fit his or her
needs? - ANS-Ask the right questions.
Which question would you use to find out more about the lifestyle of a Chrysler Pacifica customer? -
ANS-So, how will you be using your Pacifica?
Jim just bought his first Ram 1500. After picking up on clues about his lifestyle, you suggest accessories
that might be useful to him. However, he makes it clear that he's not interested at this time. Which best
practice should you employ next? - ANS-Follow up the day after delivery, and again a few months later
and ask if there is anything you can do to make his ownership more enjoyable.
, Which does NOT indicate an off-road lifestyle for a customer? - ANS-Likes the latest and greatest
technology
Which can you use to show the off-road personalization options that could benefit a Jeep Gladiator
buyer? - ANS-Dream Card
What accessory is typically associated with the performance customer lifestyle? - ANS-Cold air intake kit
According to the "FAB" concept, _________ tell the customer what an accessory does better than
similar products. - ANS-advantages
Where can customers register to view their vehicle's maintenance history and schedule service visits? -
ANS-Mopar.com
Customers can use the ____________________ to locate dealerships, access featured service coupons,
contact Roadside Assistance and read their vehicle's owner's manual. - ANS-Mopar/Brand Owner's app
When a customer calls to ask about Connected Services, what is the best way to verify if it's a Connected
Vehicle? - ANS-Run a Single VIN Inquiry and check under Uconnect Status tab.
When a customer says they are not interested in accessorizing their vehicle, which can sometimes be
the best response? - ANS-Fall silent and wait for the customer to explain his or her rationale.
What accessory is typically associated with the comfort and convenience customer lifestyle? - ANS-
Cargo Bins
Using a Jeep Wrangler Dream Card, which is an accessory that could fit the lifestyle of a customer who is
an avid camper and off-roader? - ANS-Removable roof rack
Which is NOT a best practice for customer conversations? - ANS-Tell the customer what you think is
right for them.
There are more than 1,850 ________ locations worldwide, offering fast and convenient routine service
to vehicle owners. - ANS-Mopar Express Lane
CORRECT ANSWERS AND LATEST
QUESTIONS ALREADY RATED A+
Jill wants to add a roof rack and roof-mount cargo basket and net to her existing Jeep Cherokee, but
wants to split up her payments. Which financing option is available to her? - ANS-DrivePlus Mastercard
What is the best way to initiate an accessories sale to a Gladiator customer? - ANS-Ask the customer
questions to understand their interests, wants and needs.
What can you do to better understand a customer's lifestyle and recommend products that fit his or her
needs? - ANS-Ask the right questions.
Which question would you use to find out more about the lifestyle of a Chrysler Pacifica customer? -
ANS-So, how will you be using your Pacifica?
Jim just bought his first Ram 1500. After picking up on clues about his lifestyle, you suggest accessories
that might be useful to him. However, he makes it clear that he's not interested at this time. Which best
practice should you employ next? - ANS-Follow up the day after delivery, and again a few months later
and ask if there is anything you can do to make his ownership more enjoyable.
, Which does NOT indicate an off-road lifestyle for a customer? - ANS-Likes the latest and greatest
technology
Which can you use to show the off-road personalization options that could benefit a Jeep Gladiator
buyer? - ANS-Dream Card
What accessory is typically associated with the performance customer lifestyle? - ANS-Cold air intake kit
According to the "FAB" concept, _________ tell the customer what an accessory does better than
similar products. - ANS-advantages
Where can customers register to view their vehicle's maintenance history and schedule service visits? -
ANS-Mopar.com
Customers can use the ____________________ to locate dealerships, access featured service coupons,
contact Roadside Assistance and read their vehicle's owner's manual. - ANS-Mopar/Brand Owner's app
When a customer calls to ask about Connected Services, what is the best way to verify if it's a Connected
Vehicle? - ANS-Run a Single VIN Inquiry and check under Uconnect Status tab.
When a customer says they are not interested in accessorizing their vehicle, which can sometimes be
the best response? - ANS-Fall silent and wait for the customer to explain his or her rationale.
What accessory is typically associated with the comfort and convenience customer lifestyle? - ANS-
Cargo Bins
Using a Jeep Wrangler Dream Card, which is an accessory that could fit the lifestyle of a customer who is
an avid camper and off-roader? - ANS-Removable roof rack
Which is NOT a best practice for customer conversations? - ANS-Tell the customer what you think is
right for them.
There are more than 1,850 ________ locations worldwide, offering fast and convenient routine service
to vehicle owners. - ANS-Mopar Express Lane
