actual business exam
The solid lines drawn between jobs on an organization chart reflect which of the
following? - ANSWER Chain of command
Which element of organizational structure would determine who does what within the
organization? - ANSWER Specialization
Josh has decided to open a restaurant. He has determined that he will need to hire
separate people to seat and serve customers, plan and prepare food and beverages,
and clear tables and wash dishes. This process is known as _______. - ANSWER
job specialization
Functional departmentalization is used to divide an organization _______. -
ANSWER based on a group's activities
Grahanna Publishing produces learning materials for middle school, high school,
college, and professional certification courses. Because these customers' needs are
so diverse, the company established separate divisions for each group. Based on
this information, Grahanna Publishing uses _______ departmentalization. -
ANSWER customer
At Johnson Brothers, a manufacturer of outdoor furniture, one department is
responsible for cutting the wood according to pattern. Another department is
responsible for staining and finishing the wood. Another department is responsible
for assembling the stained wood pieces. Based on this information, what type of
departmentalization does Johnson Brothers use? - ANSWER Process
The process of grouping jobs into logical units within the organization is known as
_______. - ANSWER departmentalization
The process of grouping jobs into logical units within the organization is known as
_______. - ANSWER departmentalization
The type of authority that flows up and down the chain of command is known as
_______ authority. - ANSWER line
A manufacturing company has multiple small plants in a region. Each plant is
headed up by a plant manager, but major decisions regarding what and how much is
produced at each plant is made by the executive staff at the company's
headquarters. This suggests that the company _______. - ANSWER is a centralized
organization
,Cashiers at a department store are authorized to make price adjustments for
customers of up to $25 without getting approval from their supervisors. This would
suggest that the department store is a(n) _______. - ANSWER E.
decentralized organization
A _______ organization typically has a _______ span of control. - ANSWER flat;
wide
Which of the following tends to be an advantage of decentralization? - ANSWER
Quicker responsiveness
The number of employees reporting to a manager is referred to as the manager's
_______. - ANSWER span of control
Within its human resource department, Hoosier Enterprises has a vice president of
human resources, a director of human resources, a labor relations manager,
assistant managers of human resources, a manager of compensation, an employee
benefits manager, human relations supervisors, and team leaders for training and
employee development. This hierarchy would suggest that Hoosier Enterprises has
a(n) _______ organization. - ANSWER tall
Brandy's Burritos is a nationwide fast food chain, and it is critical for the company's
image and brand that a burrito tastes the same in Springfield, Ohio as it does in
Springfield, Oregon. This would tend to suggest that the organization should have
_______. - ANSWER centralized decision making
The delegation process involves which three elements? - ANSWER Responsibility,
authority, and accountability
Gavin is the human resources manager for a manufacturing firm. In this role, he
advises and assists managers in the recruitment and retention of employees but
does not do the actual hiring. This would suggest that Gavin has _______ authority. -
ANSWER staff
Which of the following positions would likely be characterized as a staff position? -
ANSWER The general legal counsel for a manufacturing firm
Kelli is a software engineer for an electronics firm. She reports to the Manager of
Software Engineering but also works on a new product development team and
reports to the team leader in that capacity. Based on this information, it would appear
that Kelli's firm has a _______ structure. - ANSWER matrix
In terms of the delegation process, _______ is the obligation that an employee has
to his or her manager for the successful completion of an assigned task. - ANSWER
accountability
Which of the following terms BEST describes an organization structure with separate
product lines that operate as relatively autonomous business units under a larger
corporate umbrella? - ANSWER Divisional
, Jenna owns a film production company that produces television commercials and
short documentaries. She has only a few permanent employees but hires temporary
crew members such as lighting specialists, camera operators, and set designers as
needed to produce films. What type of organizational structure does this describe? -
ANSWER Virtual organization
A top-level manager who approves of and supports an intrapreneurial project within
an organization is known as a(n) _______. - ANSWER sponsor
Every year, Shutterstock hosts an annual hackathon in which employees are given
the opportunity to imagine, design, and implement an idea they think can provide
value to the company, and Shutterstock awards prizes to the best ideas in different
categories. This is an example of _______., - ANSWER intrapreneuring
In an intrapreneurial organization, a manager who uses his/her influence to help
overcome organizational resistance and convinces others to take the innovation
seriously is known as the _______. - ANSWER product champion
economic system - ANSWER A nation's system for allocating resources among its
citizens
The law of demand and supply suggests that the book sellers will raise prices to the
point where supply and demand come into balance. What happens if the price of
textbooks goes above this equilibrium point? - ANSWER There will be a surplus of
textbooks
A Midwestern city negotiates a deal with a company to operate its parking meter
system. The city will receive a lump sum payment of several million dollars, and the
company will have the rights to operate, maintain, and collect the revenue from the
parking meters. This is an example of _______. - ANSWER Privatization
Which of the following facets of the external environment of business reflects the
relationship between government and business? - ANSWER Political-legal
environment
Under _______, the government owns and operates selected major industries such
as transportation, communications, and banking, but smaller businesses are
privately owned. - ANSWER Socialism
In 2008, in order to encourage people to spend more money and stimulate the
economy, Congress passed the American Reinvestment and Recovery Act,
authorizing the government to spend $831 billion on education, infrastructure (such
as roads and bridges), healthcare, and a host of other initiatives and projects, hoping
to put people back to work. This is an example of the government exercising
_______ policies. - ANSWER Fiscal
A nation's economy experiences periodic increases in economic activity, often
followed by periods of economic slowdown or decline. This is known as _______. -
ANSWER The Business Cycle
The solid lines drawn between jobs on an organization chart reflect which of the
following? - ANSWER Chain of command
Which element of organizational structure would determine who does what within the
organization? - ANSWER Specialization
Josh has decided to open a restaurant. He has determined that he will need to hire
separate people to seat and serve customers, plan and prepare food and beverages,
and clear tables and wash dishes. This process is known as _______. - ANSWER
job specialization
Functional departmentalization is used to divide an organization _______. -
ANSWER based on a group's activities
Grahanna Publishing produces learning materials for middle school, high school,
college, and professional certification courses. Because these customers' needs are
so diverse, the company established separate divisions for each group. Based on
this information, Grahanna Publishing uses _______ departmentalization. -
ANSWER customer
At Johnson Brothers, a manufacturer of outdoor furniture, one department is
responsible for cutting the wood according to pattern. Another department is
responsible for staining and finishing the wood. Another department is responsible
for assembling the stained wood pieces. Based on this information, what type of
departmentalization does Johnson Brothers use? - ANSWER Process
The process of grouping jobs into logical units within the organization is known as
_______. - ANSWER departmentalization
The process of grouping jobs into logical units within the organization is known as
_______. - ANSWER departmentalization
The type of authority that flows up and down the chain of command is known as
_______ authority. - ANSWER line
A manufacturing company has multiple small plants in a region. Each plant is
headed up by a plant manager, but major decisions regarding what and how much is
produced at each plant is made by the executive staff at the company's
headquarters. This suggests that the company _______. - ANSWER is a centralized
organization
,Cashiers at a department store are authorized to make price adjustments for
customers of up to $25 without getting approval from their supervisors. This would
suggest that the department store is a(n) _______. - ANSWER E.
decentralized organization
A _______ organization typically has a _______ span of control. - ANSWER flat;
wide
Which of the following tends to be an advantage of decentralization? - ANSWER
Quicker responsiveness
The number of employees reporting to a manager is referred to as the manager's
_______. - ANSWER span of control
Within its human resource department, Hoosier Enterprises has a vice president of
human resources, a director of human resources, a labor relations manager,
assistant managers of human resources, a manager of compensation, an employee
benefits manager, human relations supervisors, and team leaders for training and
employee development. This hierarchy would suggest that Hoosier Enterprises has
a(n) _______ organization. - ANSWER tall
Brandy's Burritos is a nationwide fast food chain, and it is critical for the company's
image and brand that a burrito tastes the same in Springfield, Ohio as it does in
Springfield, Oregon. This would tend to suggest that the organization should have
_______. - ANSWER centralized decision making
The delegation process involves which three elements? - ANSWER Responsibility,
authority, and accountability
Gavin is the human resources manager for a manufacturing firm. In this role, he
advises and assists managers in the recruitment and retention of employees but
does not do the actual hiring. This would suggest that Gavin has _______ authority. -
ANSWER staff
Which of the following positions would likely be characterized as a staff position? -
ANSWER The general legal counsel for a manufacturing firm
Kelli is a software engineer for an electronics firm. She reports to the Manager of
Software Engineering but also works on a new product development team and
reports to the team leader in that capacity. Based on this information, it would appear
that Kelli's firm has a _______ structure. - ANSWER matrix
In terms of the delegation process, _______ is the obligation that an employee has
to his or her manager for the successful completion of an assigned task. - ANSWER
accountability
Which of the following terms BEST describes an organization structure with separate
product lines that operate as relatively autonomous business units under a larger
corporate umbrella? - ANSWER Divisional
, Jenna owns a film production company that produces television commercials and
short documentaries. She has only a few permanent employees but hires temporary
crew members such as lighting specialists, camera operators, and set designers as
needed to produce films. What type of organizational structure does this describe? -
ANSWER Virtual organization
A top-level manager who approves of and supports an intrapreneurial project within
an organization is known as a(n) _______. - ANSWER sponsor
Every year, Shutterstock hosts an annual hackathon in which employees are given
the opportunity to imagine, design, and implement an idea they think can provide
value to the company, and Shutterstock awards prizes to the best ideas in different
categories. This is an example of _______., - ANSWER intrapreneuring
In an intrapreneurial organization, a manager who uses his/her influence to help
overcome organizational resistance and convinces others to take the innovation
seriously is known as the _______. - ANSWER product champion
economic system - ANSWER A nation's system for allocating resources among its
citizens
The law of demand and supply suggests that the book sellers will raise prices to the
point where supply and demand come into balance. What happens if the price of
textbooks goes above this equilibrium point? - ANSWER There will be a surplus of
textbooks
A Midwestern city negotiates a deal with a company to operate its parking meter
system. The city will receive a lump sum payment of several million dollars, and the
company will have the rights to operate, maintain, and collect the revenue from the
parking meters. This is an example of _______. - ANSWER Privatization
Which of the following facets of the external environment of business reflects the
relationship between government and business? - ANSWER Political-legal
environment
Under _______, the government owns and operates selected major industries such
as transportation, communications, and banking, but smaller businesses are
privately owned. - ANSWER Socialism
In 2008, in order to encourage people to spend more money and stimulate the
economy, Congress passed the American Reinvestment and Recovery Act,
authorizing the government to spend $831 billion on education, infrastructure (such
as roads and bridges), healthcare, and a host of other initiatives and projects, hoping
to put people back to work. This is an example of the government exercising
_______ policies. - ANSWER Fiscal
A nation's economy experiences periodic increases in economic activity, often
followed by periods of economic slowdown or decline. This is known as _______. -
ANSWER The Business Cycle
