PRINCIPLES OF MANAGEMENT -
HUMAN RESOURCES QUESTIONS AND
ANSWERS WITH VERIFIED SOLUTIONS
2024
What does HR management encompass? Main functions? - ANSWER Planning and maintaining a
workforce so that the organization is properly staffed to meet their goals and objectives. Functions
include recruitment and selection, training and development, performance appraisal and feedback, pay
and benefits, and labour relations.
How many Canadian businesses are regulated under federal law? What are the rest regulated by? -
ANSWER 10% by federal law, rest are by provincial legislation. Federal legislation covers employees in
businesses such as banks, marine and air transport, telephone/radio/TV broadcasting.
What do labour laws include requirements for? - ANSWER Employment standards (hours of work,
overtime), health and safety, compensation for injured workers (Ontario requires a Joint Health and
Safety Committee), labour relations (unions), and workplace diversity, equal opportunity (freedom from
harassment).
What does employment standards include? - ANSWER Length of workday and work week, pay and
benefits, public holidays, overtime pay, parental leave. These are the minimums workers get and unions
can bargain for more.
Who investigates complaints about infractions of these standards? - ANSWER Ministry of Labour
What things do you need to determine personnel needs? - ANSWER Skill standards, skill inventory,
demand forecasts, supply forecasts, turnover, succession planning, vacation/sick time etc.
What are skill standards? - ANSWER The skills we need to reach vision/mission
What is skill inventory? - ANSWER The skills we currently have access to
, What does the organizational chart outline? - ANSWER Reporting relationships, can identify gaps in
leadership and areas where span of control (# of people reporting to one manager) is too large.
What is demand forecast? - ANSWER estimates the number and qualifications the firm will need.
What is supply forecast? - ANSWER Estimates the availability and qualifications of current workers and
those in the labour market.
What is Succession planning? - ANSWER Planning for people to retiring so you know who will need to be
replaced, planning to replace someone while they are on vacation etc.
Benefits of hiring from within? - ANSWER Background knowledge of the organization, they know the
coworkers, engrained in the culture already.
Downside of hiring from within? - ANSWER Resentment from other workers who didn't get the job, not
generating new ideas, new person would offer a new perspective
What is turnover? - ANSWER The number of employees that leave the business and need to be replaced.
If you have 100 employees and 10 leave, you have a 10% turnover rate.
Turnover rate in the Canadian restaurant business? - ANSWER 56%, healthcare foodservice has a lower
turnover rate because unionized, steady hours and higher pay.
What contributes to turnover? - ANSWER Poor management, scheduling difficulties, poor pay, employee
not meeting org standard, etc.
What are productivity standards? - ANSWER Establish standards for work to be produced.
How does the quality improvement process affect personnel? - ANSWER Problems identified may require
changes in personnel to meet quality standards.
Benefits of outsourcing employees? - ANSWER Gives manager flexibility, lower cost, don't have to train.
HUMAN RESOURCES QUESTIONS AND
ANSWERS WITH VERIFIED SOLUTIONS
2024
What does HR management encompass? Main functions? - ANSWER Planning and maintaining a
workforce so that the organization is properly staffed to meet their goals and objectives. Functions
include recruitment and selection, training and development, performance appraisal and feedback, pay
and benefits, and labour relations.
How many Canadian businesses are regulated under federal law? What are the rest regulated by? -
ANSWER 10% by federal law, rest are by provincial legislation. Federal legislation covers employees in
businesses such as banks, marine and air transport, telephone/radio/TV broadcasting.
What do labour laws include requirements for? - ANSWER Employment standards (hours of work,
overtime), health and safety, compensation for injured workers (Ontario requires a Joint Health and
Safety Committee), labour relations (unions), and workplace diversity, equal opportunity (freedom from
harassment).
What does employment standards include? - ANSWER Length of workday and work week, pay and
benefits, public holidays, overtime pay, parental leave. These are the minimums workers get and unions
can bargain for more.
Who investigates complaints about infractions of these standards? - ANSWER Ministry of Labour
What things do you need to determine personnel needs? - ANSWER Skill standards, skill inventory,
demand forecasts, supply forecasts, turnover, succession planning, vacation/sick time etc.
What are skill standards? - ANSWER The skills we need to reach vision/mission
What is skill inventory? - ANSWER The skills we currently have access to
, What does the organizational chart outline? - ANSWER Reporting relationships, can identify gaps in
leadership and areas where span of control (# of people reporting to one manager) is too large.
What is demand forecast? - ANSWER estimates the number and qualifications the firm will need.
What is supply forecast? - ANSWER Estimates the availability and qualifications of current workers and
those in the labour market.
What is Succession planning? - ANSWER Planning for people to retiring so you know who will need to be
replaced, planning to replace someone while they are on vacation etc.
Benefits of hiring from within? - ANSWER Background knowledge of the organization, they know the
coworkers, engrained in the culture already.
Downside of hiring from within? - ANSWER Resentment from other workers who didn't get the job, not
generating new ideas, new person would offer a new perspective
What is turnover? - ANSWER The number of employees that leave the business and need to be replaced.
If you have 100 employees and 10 leave, you have a 10% turnover rate.
Turnover rate in the Canadian restaurant business? - ANSWER 56%, healthcare foodservice has a lower
turnover rate because unionized, steady hours and higher pay.
What contributes to turnover? - ANSWER Poor management, scheduling difficulties, poor pay, employee
not meeting org standard, etc.
What are productivity standards? - ANSWER Establish standards for work to be produced.
How does the quality improvement process affect personnel? - ANSWER Problems identified may require
changes in personnel to meet quality standards.
Benefits of outsourcing employees? - ANSWER Gives manager flexibility, lower cost, don't have to train.
