-What everyone does
-What a people group does
-What quirks you have - What are the differences between universal, cultural, and personal
characteristics of behavior?
"The capability to function effectively across
national, ethnic, and organizational cultures" - What is cultural intelligence (CQ)? How do you
develop cultural intelligence?
10% easy to see - customs, mores, courtesies
90% difficult to see - values, priorities, assumptions - Cultural iceberg
A preference for clean, tight boundaries that emphasize precision and straight lines - clear artistic
system
A preference for more fluid, indiscriminate lines with an emphasis on ebb and flow and flexibility -
fluid artistic system
a society created around the idea of individuals gaining resources and services based on their capacity to
pay for them - capitalism
a society in which the state coordinates and implements the production of basic resources through
central planning and control - socialism
A society's approach to aesthetics in everything from decorative art, music, and architecture to city
planning - artistic system
a society's tolerance for uncertainty and ambiguity. - Uncertainty Avoidance
, A very formalized system, which is chronicled in things like a written constitution and laws. -
formal legal system
awareness - Which of the following is a sub-dimension of strategy that enables us to differentiate
between the three levels of the iceberg:
Business
Values & Norms
Socio-Linguistic
Leadership - Knowledge—Understanding about how cultures are similar and different
checking assumptions and adjusting mental maps when actual life experiences differ from expectations -
checking
CQ Action - CQ ____ is the extent to which we appropriately change our verbal and nonverbal
actions when we interact across culture
CQ Drive
CQ Knowledge
CQ Strategy
CQ Action - What are the four dimensions of CQ? Describe each dimension including any
subdimensions.
David Livermore - CQ was developed by
deriving enjoyment form culturally diverse experiences - intrinsic interest
economic system - Which system is concerned with the basic ways a society organizes to meet its
members universal needs of food, clothing, housing, etc