Essentials of Organizational Behavior 14th Edition Robbins
Test Bank | 9780134523859
T or F: Acting unethically also means that the person is participating in illegal activity. - ANSWER: False
The person-situation distinction allows you to consider unique individual factors as well as situation
factors that might be the source of the problem. If an employee leaves because his or her job has
become boring and less meaningful, this reflects a(n) ________ factor.
A. person
B. individual
C. situation
D. group/team level
E. organizational level - ANSWER: individual
T or F: According to the contingency approach there is always a single way to manage people, teams,
or organizations. - ANSWER: False
T or F: A problem is a gap between an actual and a desired situation. - ANSWER: True
T or F: The interactional perspective states that behavior is a function of individual, group, and
organizational factors. - ANSWER: False
Situations and people are both dynamic - they change. - ANSWER: True
Unethical behavior erodes trust, and also negatively affects cooperation in organizations. - ANSWER:
True
________ occurs when we hold others less accountable for unethical behavior when it's carried out
through third parties.
A. Overvaluing outcomes
B. Motivated blindness
C. Indirect blindness
D. Ill-conceived goals
E. The slippery slope - ANSWER: Indirect blindness
The final step of the three-step approach of the organizing framework is
A. make recommendations.
B. delegate the problem.
C. identify the OB concepts.
D. define the problem.
E. build a consensus. - ANSWER: make recommendations
Interpersonal skills involve all of the following except
A. positive attitudes.
B. effective communications.
C. teamwork.
D. respectful interactions.
E. active listening. - ANSWER: teamwork.
, ___________ is the extent to which an individual identifies with an organization and commits to its
goals.
A. Organizational satisfaction
B. Job satisfaction
C. Job involvement
D. Organizational commitment
E. Perceived organizational support - ANSWER: Organizational commitment
Examples of organizational citizenship behavior (OCB) include all of the following except
A. not expressing interest in the work of others.
B. suggestions for improvement.
C. training and onboarding programs.
D. respecting housekeeping rules.
E. constructive statements about the company. - ANSWER: not expressing interest in the work of
others.
T or F: An employee who values tradition and conformity over achievement will be more than happy
to work on a holiday or to miss a child's soccer game. - ANSWER: False
T or F: Job satisfaction is not a unitary concept; a person may be satisfied with one aspect of his or her
job and dissatisfied with one or more other aspects. - ANSWER: True
T or F: A manager should use Schwartz's model to understand employees and assign them tasks that
are consistent with their values. - ANSWER: True
T or F: Cognitive dissonance is the psychological discomfort a person experiences when
simultaneously holding two or more conflicting cognitions. - ANSWER: True
The _________ model suggests that managers should monitor employees' perceptions of fairness.
A. need fulfillment
B. met expectations
C. value attainment
D. dispositional components
E. equity - ANSWER: equity
When Martin has a perceived conflict with a coworker, he will send them emails that are taunting or
insulting. This is an example of
A. OCB.
B. CWB.
C. POS.
D. COW.
E. EEG. - ANSWER: CWB.
Marie works as a project manager for a major consumer products firm. She works with beliefs,
perceptions, and informal obligations about what she is entitled to receive in return for what she
provides to the organization. Marie's beliefs represent a(n)
A. high affective commitment.
B. high level of emotional labor.
C. high normative commitment.
D. employment contract.
E. psychological contract. - ANSWER: psychological contract.
Test Bank | 9780134523859
T or F: Acting unethically also means that the person is participating in illegal activity. - ANSWER: False
The person-situation distinction allows you to consider unique individual factors as well as situation
factors that might be the source of the problem. If an employee leaves because his or her job has
become boring and less meaningful, this reflects a(n) ________ factor.
A. person
B. individual
C. situation
D. group/team level
E. organizational level - ANSWER: individual
T or F: According to the contingency approach there is always a single way to manage people, teams,
or organizations. - ANSWER: False
T or F: A problem is a gap between an actual and a desired situation. - ANSWER: True
T or F: The interactional perspective states that behavior is a function of individual, group, and
organizational factors. - ANSWER: False
Situations and people are both dynamic - they change. - ANSWER: True
Unethical behavior erodes trust, and also negatively affects cooperation in organizations. - ANSWER:
True
________ occurs when we hold others less accountable for unethical behavior when it's carried out
through third parties.
A. Overvaluing outcomes
B. Motivated blindness
C. Indirect blindness
D. Ill-conceived goals
E. The slippery slope - ANSWER: Indirect blindness
The final step of the three-step approach of the organizing framework is
A. make recommendations.
B. delegate the problem.
C. identify the OB concepts.
D. define the problem.
E. build a consensus. - ANSWER: make recommendations
Interpersonal skills involve all of the following except
A. positive attitudes.
B. effective communications.
C. teamwork.
D. respectful interactions.
E. active listening. - ANSWER: teamwork.
, ___________ is the extent to which an individual identifies with an organization and commits to its
goals.
A. Organizational satisfaction
B. Job satisfaction
C. Job involvement
D. Organizational commitment
E. Perceived organizational support - ANSWER: Organizational commitment
Examples of organizational citizenship behavior (OCB) include all of the following except
A. not expressing interest in the work of others.
B. suggestions for improvement.
C. training and onboarding programs.
D. respecting housekeeping rules.
E. constructive statements about the company. - ANSWER: not expressing interest in the work of
others.
T or F: An employee who values tradition and conformity over achievement will be more than happy
to work on a holiday or to miss a child's soccer game. - ANSWER: False
T or F: Job satisfaction is not a unitary concept; a person may be satisfied with one aspect of his or her
job and dissatisfied with one or more other aspects. - ANSWER: True
T or F: A manager should use Schwartz's model to understand employees and assign them tasks that
are consistent with their values. - ANSWER: True
T or F: Cognitive dissonance is the psychological discomfort a person experiences when
simultaneously holding two or more conflicting cognitions. - ANSWER: True
The _________ model suggests that managers should monitor employees' perceptions of fairness.
A. need fulfillment
B. met expectations
C. value attainment
D. dispositional components
E. equity - ANSWER: equity
When Martin has a perceived conflict with a coworker, he will send them emails that are taunting or
insulting. This is an example of
A. OCB.
B. CWB.
C. POS.
D. COW.
E. EEG. - ANSWER: CWB.
Marie works as a project manager for a major consumer products firm. She works with beliefs,
perceptions, and informal obligations about what she is entitled to receive in return for what she
provides to the organization. Marie's beliefs represent a(n)
A. high affective commitment.
B. high level of emotional labor.
C. high normative commitment.
D. employment contract.
E. psychological contract. - ANSWER: psychological contract.
