SHARP Career Course 2024 ACTUAL
EXAM QUESTIONS AND CORRECT
DETAILED ANSWERS VERIFIED
ANSWERS ALREADY GRADED A+
Stress has the ability to affect what four categories? - answersCognitive, Behavior,
Emotions, Physical
What is stress? - answersa normal physical response to events that make you feel
threatened or upset your balance in some way
The stress response is also known as what? - answersFight, Flight, or Freeze
What is trauma? - answersan event outside of one's normal experience that causes
intense fear for life
what four areas does vicarious traumatization effect in the professional realm? -
answersPerformance, Morale, Relational and Behavioral
what is traumatic stress? - answersthe stress response to a traumatic event in which
one is a victim or witness
What are the ABCs for addressing vicarious trauma? - answersAwareness, Balance,
Connection
, What is the difference between traumatic stress and vicarious trauma? -
answersTraumatic stress is a victim's reaction and vicarious traumatization is the
helper's reaction
What is the definition of resilience? - answersthe process of adapting well in the face of
adversity, trauma, tragedy, threats or significant sources of stress
How do the five dimensions of strength relate to resilience? - answersby helping to
increase it
Self care should cover which three aspects? - answersBody, Mind and Spirit
What is self-care? - answerswhat people do for themselves to establish and maintain
health and to prevent and deal with illness
What are active listening practices and roadblocks? - answersCreating a safe
environment, building a rapport and focus on issues
What is the value of active listening and How will you use it in your role as SARC/VA? -
answersHelps you connect to the complainant/victims and to appropriately asses their
needs
What are some techniques that will help you be effective at both receiving and sending
information? - answersEngaging, Focusing, Thinking, Questioning, Clarifying,
Paraphrasing and using "I" statements
What are the four components to the effective communication model? - answersSender,
Receiver, Feedback, Verbal and non-verbal messages
What is active listening? - answersA technique to understand what is being said a two
way process to communicate
Describe Active Listening Skills and behaviors - answersAcknowledge: provide verbal
and non-verbal awareness of speaker
Reflect: reflect feelings, experience or content "what I hear you saying is
Probe: ask questions "can you clarify what you meant by"
Support: shiw warmth and caring in your own way
Be Quite: Give the person time to think as well as talk do not interrupt
Paraphrase: summarize and clarify confusion "To confirm what I heard you say"
What are the four communication styles - answersAggressive, Passive Aggressive,
Assertive and Passive
what is the best way to make yourself aware of your unconscious nonverbal
mannerisms? - answerspractice, watch yourself in a mirror or record yourself
EXAM QUESTIONS AND CORRECT
DETAILED ANSWERS VERIFIED
ANSWERS ALREADY GRADED A+
Stress has the ability to affect what four categories? - answersCognitive, Behavior,
Emotions, Physical
What is stress? - answersa normal physical response to events that make you feel
threatened or upset your balance in some way
The stress response is also known as what? - answersFight, Flight, or Freeze
What is trauma? - answersan event outside of one's normal experience that causes
intense fear for life
what four areas does vicarious traumatization effect in the professional realm? -
answersPerformance, Morale, Relational and Behavioral
what is traumatic stress? - answersthe stress response to a traumatic event in which
one is a victim or witness
What are the ABCs for addressing vicarious trauma? - answersAwareness, Balance,
Connection
, What is the difference between traumatic stress and vicarious trauma? -
answersTraumatic stress is a victim's reaction and vicarious traumatization is the
helper's reaction
What is the definition of resilience? - answersthe process of adapting well in the face of
adversity, trauma, tragedy, threats or significant sources of stress
How do the five dimensions of strength relate to resilience? - answersby helping to
increase it
Self care should cover which three aspects? - answersBody, Mind and Spirit
What is self-care? - answerswhat people do for themselves to establish and maintain
health and to prevent and deal with illness
What are active listening practices and roadblocks? - answersCreating a safe
environment, building a rapport and focus on issues
What is the value of active listening and How will you use it in your role as SARC/VA? -
answersHelps you connect to the complainant/victims and to appropriately asses their
needs
What are some techniques that will help you be effective at both receiving and sending
information? - answersEngaging, Focusing, Thinking, Questioning, Clarifying,
Paraphrasing and using "I" statements
What are the four components to the effective communication model? - answersSender,
Receiver, Feedback, Verbal and non-verbal messages
What is active listening? - answersA technique to understand what is being said a two
way process to communicate
Describe Active Listening Skills and behaviors - answersAcknowledge: provide verbal
and non-verbal awareness of speaker
Reflect: reflect feelings, experience or content "what I hear you saying is
Probe: ask questions "can you clarify what you meant by"
Support: shiw warmth and caring in your own way
Be Quite: Give the person time to think as well as talk do not interrupt
Paraphrase: summarize and clarify confusion "To confirm what I heard you say"
What are the four communication styles - answersAggressive, Passive Aggressive,
Assertive and Passive
what is the best way to make yourself aware of your unconscious nonverbal
mannerisms? - answerspractice, watch yourself in a mirror or record yourself
