MHA 702 Chapter 13-15 Exam Test with Answers
1. False The department manager should be the person who
checks references for whomever he or she wishes to
hire, consistent with the belief that the primary interviewer
should do the reference checking.
2. False All of today's interviewing prohibitions concerning informa-
tion that cannot legally be requested came about with the
passage of the Civil Rights Act of 1964.
3. True Human Resources should not send an application along
with the applicant unless recruitment is urgent.
4. False The interviewing manager should rely on the employment
recruiter to address apparent gaps in an applicant's em-
ployment history.
5. False It is preferable to start an interview with a question such
as "Tell me all about yourself" so as to elicit as much
information as possible.
6. True Through the overall course of an interview, the interviewer
should on average do less talking than the applicant.
7. True The Age Discrimination in Employment Act (ADEA) re-
moved most employers' ability to mandate retirement at a
certain specified age.
8. False In certain specific instances it is legally permissible to ask
an applicant if he or she has ever been arrested.
9. True The interviewer should be attempting to judge whether the
applicant who is employed elsewhere is seeking change
to obtain something desired or to escape something that
is dissatisfying.
10. False It is not valid to try judging whether an applicant would fit
with the existing group; rather, the sole basis for selection
should be qualifications.
11.
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, MHA 702 Chapter 13-15 Exam Test with Answers
Do everything What should a department manager should do in prepar-
reasonably pos- ing to interview a job applicant?
sible to meet
with the ap- A. Review the job description, modifying or rewriting it as
plicant at the necessary to fit the characteristics of the person to be
scheduled time interviewed
B. Do everything reasonably possible to meet with the
applicant at the scheduled time
C. Prepare to describe his or her own rise in the orga-
nization as a means of "selling" the organization to the
applicant
D. Remind the employment recruiter in human resources
to be sure to send the application or resume' with the
applicant
12. Try some friendly What should the interviewing manager do during the early
social conversa- minutes of an interview?
tion to put the in-
dividual at ease. A. Get immediately down to business by opening with a
probing question and a no-nonsense attitude.
B. Review the compensation and benefits structure with
the applicant.
C. Try some friendly social conversation to put the individ-
ual at ease.
D. Ask the applicant why he or she wants this particular
position.
13. Obtain a sense In interviewing an applicant for an entry-level position, it is
of the individ- important for an interviewer to do what?
ual's willingness
to learn. A. Find out early in the interview whether the applicant has
completed high school.
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1. False The department manager should be the person who
checks references for whomever he or she wishes to
hire, consistent with the belief that the primary interviewer
should do the reference checking.
2. False All of today's interviewing prohibitions concerning informa-
tion that cannot legally be requested came about with the
passage of the Civil Rights Act of 1964.
3. True Human Resources should not send an application along
with the applicant unless recruitment is urgent.
4. False The interviewing manager should rely on the employment
recruiter to address apparent gaps in an applicant's em-
ployment history.
5. False It is preferable to start an interview with a question such
as "Tell me all about yourself" so as to elicit as much
information as possible.
6. True Through the overall course of an interview, the interviewer
should on average do less talking than the applicant.
7. True The Age Discrimination in Employment Act (ADEA) re-
moved most employers' ability to mandate retirement at a
certain specified age.
8. False In certain specific instances it is legally permissible to ask
an applicant if he or she has ever been arrested.
9. True The interviewer should be attempting to judge whether the
applicant who is employed elsewhere is seeking change
to obtain something desired or to escape something that
is dissatisfying.
10. False It is not valid to try judging whether an applicant would fit
with the existing group; rather, the sole basis for selection
should be qualifications.
11.
1/9
, MHA 702 Chapter 13-15 Exam Test with Answers
Do everything What should a department manager should do in prepar-
reasonably pos- ing to interview a job applicant?
sible to meet
with the ap- A. Review the job description, modifying or rewriting it as
plicant at the necessary to fit the characteristics of the person to be
scheduled time interviewed
B. Do everything reasonably possible to meet with the
applicant at the scheduled time
C. Prepare to describe his or her own rise in the orga-
nization as a means of "selling" the organization to the
applicant
D. Remind the employment recruiter in human resources
to be sure to send the application or resume' with the
applicant
12. Try some friendly What should the interviewing manager do during the early
social conversa- minutes of an interview?
tion to put the in-
dividual at ease. A. Get immediately down to business by opening with a
probing question and a no-nonsense attitude.
B. Review the compensation and benefits structure with
the applicant.
C. Try some friendly social conversation to put the individ-
ual at ease.
D. Ask the applicant why he or she wants this particular
position.
13. Obtain a sense In interviewing an applicant for an entry-level position, it is
of the individ- important for an interviewer to do what?
ual's willingness
to learn. A. Find out early in the interview whether the applicant has
completed high school.
2/9
