ServiceNow CIS-HR Certification Exam
Questions and answers | Latest 2024/25
An HR Admin without the System Admin role can do what? (Choose three.) - Modify
the HR Administration > Properties
Create HR Criteria
Add users to groups
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role,
how may a user with only the Admin role add members to HR groups? - The Admin
can no longer add members to HR groups.
In the Create Bulk Cases module, which Filter by options are available in the
dropdown? (Choose four.) - Upload File
User Criteria
HR Profiles
HR Criteria
If you have both Admin and HR Admin roles and wanted to configure an Access
Control for the Employee Relations Cases table, what must first be done? - From the
User dropdown in the banner, elevate your role to security_admin
What type of information does the HR Profile contain? - Personal employee data
How many User Criteria Records may be applied to a single KB or KB Article? -
Unlimited
In the base ServiceNow instance, how are User Criteria used? - To control read and
write access to Knowledge bases and articles
Which of the following are true for an HR application as it relates to the User [sys_user]
Table and the HR Profile [sn_hr_core.profile] Table? - Both are required.
In the base instance, what determines the conditions a Case must meet before it can
be assigned to an agent? - Matching Rules
What role is required, at a minimum, to view confidential HR Profile data? - HR Basic
[sn_hr_core.basic]
, What types of HR Document templates may be created in ServiceNow? (Choose two.)
- Document Templates
PDF document templates
What are the advantages of removing the HR Admin role from the system Admin role
after the HR Implementation tasks have been completed? (Choose two.) - This
ensures that HR has control over further HR configurations.
This ensures that confidential HR data is only accessible to users with an HR role.
What does ServiceNow now call the HR application? - HRSD - HR Service Delivery
What defines an employee's access to the HR Service Portal / Employee Service
Center? - Client Roles
What kind of records do HR Requests create? - HR Cases
In the HR Guided Setup Module, why are some tasks locked in the Task view? - They
require a plugin to be activated first.
Which of the following are examples of HR application scopes? (Choose four.) -
Human Resources: Core
Human Resources: Integrations
Human Resources: Lifecycle Events
Human Resources: Service Portal
How can an HR Administrator or Content writer limit which employees will see content
on the Employee Service Center? - Using HR Criteria
If the Audience field has been configured on a Lifecycle Event Activity, what will the
system do if the subject person does not meet the criteria for that Activity? - The
activity will be skipped
The ServiceNow SIM methodology is based around what generic methodologies? -
Agile and Waterfall
If an HR Services needs to be accessible to employees on the Employee Service
Center, what field must be completed on the HR Service? - Record Producer
HR Profiles may be created for multiple employees using conditions and criteria in
which module? - Generate HR Profiles
Questions and answers | Latest 2024/25
An HR Admin without the System Admin role can do what? (Choose three.) - Modify
the HR Administration > Properties
Create HR Criteria
Add users to groups
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role,
how may a user with only the Admin role add members to HR groups? - The Admin
can no longer add members to HR groups.
In the Create Bulk Cases module, which Filter by options are available in the
dropdown? (Choose four.) - Upload File
User Criteria
HR Profiles
HR Criteria
If you have both Admin and HR Admin roles and wanted to configure an Access
Control for the Employee Relations Cases table, what must first be done? - From the
User dropdown in the banner, elevate your role to security_admin
What type of information does the HR Profile contain? - Personal employee data
How many User Criteria Records may be applied to a single KB or KB Article? -
Unlimited
In the base ServiceNow instance, how are User Criteria used? - To control read and
write access to Knowledge bases and articles
Which of the following are true for an HR application as it relates to the User [sys_user]
Table and the HR Profile [sn_hr_core.profile] Table? - Both are required.
In the base instance, what determines the conditions a Case must meet before it can
be assigned to an agent? - Matching Rules
What role is required, at a minimum, to view confidential HR Profile data? - HR Basic
[sn_hr_core.basic]
, What types of HR Document templates may be created in ServiceNow? (Choose two.)
- Document Templates
PDF document templates
What are the advantages of removing the HR Admin role from the system Admin role
after the HR Implementation tasks have been completed? (Choose two.) - This
ensures that HR has control over further HR configurations.
This ensures that confidential HR data is only accessible to users with an HR role.
What does ServiceNow now call the HR application? - HRSD - HR Service Delivery
What defines an employee's access to the HR Service Portal / Employee Service
Center? - Client Roles
What kind of records do HR Requests create? - HR Cases
In the HR Guided Setup Module, why are some tasks locked in the Task view? - They
require a plugin to be activated first.
Which of the following are examples of HR application scopes? (Choose four.) -
Human Resources: Core
Human Resources: Integrations
Human Resources: Lifecycle Events
Human Resources: Service Portal
How can an HR Administrator or Content writer limit which employees will see content
on the Employee Service Center? - Using HR Criteria
If the Audience field has been configured on a Lifecycle Event Activity, what will the
system do if the subject person does not meet the criteria for that Activity? - The
activity will be skipped
The ServiceNow SIM methodology is based around what generic methodologies? -
Agile and Waterfall
If an HR Services needs to be accessible to employees on the Employee Service
Center, what field must be completed on the HR Service? - Record Producer
HR Profiles may be created for multiple employees using conditions and criteria in
which module? - Generate HR Profiles
