CC Exam Prep with Questions and 100%
Correct Answers
What is social communication? - Answer Social Communication is used in getting to
know individuals on a superficial level or to simply
acknowledge their presence. Social communication involves many common types of
questions and responses that are non-threatening. Examples of this casual"small talk"
are
"How was your weekend?" or "It's a beautiful day!" Social communication avoids
revealing
anything personal.
What is persuasive communication? - Answer Persuasive Communication is used when
attempting to influence others. Counselors need
to be assertive while at the same time avoiding an aggressive delivery that may make
clients feel pressured. Effective counselors refrain from overtly persuasive language.
Instead, they work to affect positive change for the client by objectively exploring all
available options
What is non-verbal communication? - Answer Non-verbal Communication occurs
through gestures, body language, and facial
expressions. Our eyes, mouth, hands and posture are all conductors of non-verbal
communication. For this reason, in person contact is highly advantageous. Through
face-
to-face contact, non-verbal signs provide cues that permit better understanding of
clients and their particular needs.
What is expressive communication? - Answer Expressive communication is used when
individuals express attitudes, feelings, values,
,morals, as well as many other traits that reveal personality. At times, it is difficult or
inappropriate to express our innermost feelings, judgments, or needs about sensitive
issues.
What is cognitive communication? - Answer Cognitive communication is used to
transmit content or information. It may involve simple
messages such as confirming an appointment or giving someone your address.
Cognitive communication also includes messages that impart complex instructions and
knowledge. Human interaction consists of a mixture of the different types of
communication. For example, simple social communication like "How are you today?"
can reveal information that is cognitive in nature. The client may reveal discouragement
by responding, "Same as always - behind the eight ball". This response then provides
information which is cognitively processed by the counselor who then adjusts his/her
response to be more affirming and motivational.
What are the 3 essential conditions necessary for establishing a positive
client/counselor relationship? - Answer Empathy, genuineness, and positive regard
Explain how effective counselors establish trust with their clients. - Answer •the
counselor communicates to the client that he/she has their best interest in mind
• the client feels confident that the counselor has the expertise and knowledge
necessary to help with their dilemma
How do counselors convey genuineness? - Answer • convey openness and spontaneity
• avoid hesitancy, inconsistency, and defensiveness
• are comfortable expressing their personality with clients
,Suggest ways counselors can increase empathy within the counseling relationship. -
Answer • understand how the counseling process affects clients
• gain awareness and sensitivity about client cultural differences
• gain understanding of themselves among diverse groups
Explain how counselors show positive regard to their client. - Answer • avoid making
judgments about clients
• convey acceptance toward clients
• focus on the positive aspects of the client
Define active listening. - Answer Active listening is showing respect and demonstrating
interest.
What are the 3 components of active listening? - Answer 1. What you do 2. what you
say 2. what you
observe
How do counselors physically demonstrate interest and caring? - Answer 1. Maintain an
upright, relaxed posture
2. Establish eye contact.
3. Use appropriate facial expressions.
4. Provide non-verbal feedback.
What do counselors observe about client messages? - Answer What they are saying and
how they are saying it
List the 4 specific techniques used during reflective listening. - Answer 1. Clarifying
2. Paraphrasing
, 3. Summarizing
4. Reflecting Feelings
How does non-reflective listening help client/counselor communication? - Answer Non-
Reflective Listening consists of verbal affirmations that encourage the client to continue
communicating. " Non-reflective listening is particularly useful when a client appears
hesitant during communication.
Reflective Listening - Answer Reflective listening serves to assure the client that you
receive and understand what the client is saying. With reflective listening, counselors
reflect back the content as well as the feelings of client messages.
Non-reflective Listening - Answer Non-reflective listening serves to encourage client
communication. Is the simplest form of listening. This type of listening involves attentive
silence with minimal vocal response. Appropriate nodding, verbal affirmation, and facial
expressions encourage the client to continue talking. When possible, counselors should
use encouraging responses that are nonjudgmental in nature. Examples of these short
responses include, "Please continue", "All right", and "Yes."
List the five things good interviewers do. - Answer 1. They ask short, direct questions.
2. They ask only one question at a time.
3. They ask questions that do not need to be explained.
4. After they ask a question, they wait for the client to answer.
5. They do not answer their own questions
Give three examples of closed-ended questions. - Answer Did you sign a lease?
Who is your employer?
Can I call tomorrow?
Correct Answers
What is social communication? - Answer Social Communication is used in getting to
know individuals on a superficial level or to simply
acknowledge their presence. Social communication involves many common types of
questions and responses that are non-threatening. Examples of this casual"small talk"
are
"How was your weekend?" or "It's a beautiful day!" Social communication avoids
revealing
anything personal.
What is persuasive communication? - Answer Persuasive Communication is used when
attempting to influence others. Counselors need
to be assertive while at the same time avoiding an aggressive delivery that may make
clients feel pressured. Effective counselors refrain from overtly persuasive language.
Instead, they work to affect positive change for the client by objectively exploring all
available options
What is non-verbal communication? - Answer Non-verbal Communication occurs
through gestures, body language, and facial
expressions. Our eyes, mouth, hands and posture are all conductors of non-verbal
communication. For this reason, in person contact is highly advantageous. Through
face-
to-face contact, non-verbal signs provide cues that permit better understanding of
clients and their particular needs.
What is expressive communication? - Answer Expressive communication is used when
individuals express attitudes, feelings, values,
,morals, as well as many other traits that reveal personality. At times, it is difficult or
inappropriate to express our innermost feelings, judgments, or needs about sensitive
issues.
What is cognitive communication? - Answer Cognitive communication is used to
transmit content or information. It may involve simple
messages such as confirming an appointment or giving someone your address.
Cognitive communication also includes messages that impart complex instructions and
knowledge. Human interaction consists of a mixture of the different types of
communication. For example, simple social communication like "How are you today?"
can reveal information that is cognitive in nature. The client may reveal discouragement
by responding, "Same as always - behind the eight ball". This response then provides
information which is cognitively processed by the counselor who then adjusts his/her
response to be more affirming and motivational.
What are the 3 essential conditions necessary for establishing a positive
client/counselor relationship? - Answer Empathy, genuineness, and positive regard
Explain how effective counselors establish trust with their clients. - Answer •the
counselor communicates to the client that he/she has their best interest in mind
• the client feels confident that the counselor has the expertise and knowledge
necessary to help with their dilemma
How do counselors convey genuineness? - Answer • convey openness and spontaneity
• avoid hesitancy, inconsistency, and defensiveness
• are comfortable expressing their personality with clients
,Suggest ways counselors can increase empathy within the counseling relationship. -
Answer • understand how the counseling process affects clients
• gain awareness and sensitivity about client cultural differences
• gain understanding of themselves among diverse groups
Explain how counselors show positive regard to their client. - Answer • avoid making
judgments about clients
• convey acceptance toward clients
• focus on the positive aspects of the client
Define active listening. - Answer Active listening is showing respect and demonstrating
interest.
What are the 3 components of active listening? - Answer 1. What you do 2. what you
say 2. what you
observe
How do counselors physically demonstrate interest and caring? - Answer 1. Maintain an
upright, relaxed posture
2. Establish eye contact.
3. Use appropriate facial expressions.
4. Provide non-verbal feedback.
What do counselors observe about client messages? - Answer What they are saying and
how they are saying it
List the 4 specific techniques used during reflective listening. - Answer 1. Clarifying
2. Paraphrasing
, 3. Summarizing
4. Reflecting Feelings
How does non-reflective listening help client/counselor communication? - Answer Non-
Reflective Listening consists of verbal affirmations that encourage the client to continue
communicating. " Non-reflective listening is particularly useful when a client appears
hesitant during communication.
Reflective Listening - Answer Reflective listening serves to assure the client that you
receive and understand what the client is saying. With reflective listening, counselors
reflect back the content as well as the feelings of client messages.
Non-reflective Listening - Answer Non-reflective listening serves to encourage client
communication. Is the simplest form of listening. This type of listening involves attentive
silence with minimal vocal response. Appropriate nodding, verbal affirmation, and facial
expressions encourage the client to continue talking. When possible, counselors should
use encouraging responses that are nonjudgmental in nature. Examples of these short
responses include, "Please continue", "All right", and "Yes."
List the five things good interviewers do. - Answer 1. They ask short, direct questions.
2. They ask only one question at a time.
3. They ask questions that do not need to be explained.
4. After they ask a question, they wait for the client to answer.
5. They do not answer their own questions
Give three examples of closed-ended questions. - Answer Did you sign a lease?
Who is your employer?
Can I call tomorrow?
