MUTHII ALEX
FEE/00089/021
1. The classification of electronic commerce is by nature of transaction. State and briefly
describe six of e-commerce classification
Electronic commerce can be classified on the nature of the transaction. Here are six
classifications:
Business-to-Business (B2B): In B2B e-commerce, transactions occur between businesses.
This includes transactions such as manufacturers selling products to wholesalers or
businesses purchasing supplies from other businesses.
Business-to-Consumer (B2C): B2C e-commerce involves transactions between
businesses and consumers. This is the most common form of e-commerce, where
businesses sell products or services directly to individual consumers through online
platforms.
Consumer-to-Consumer (C2C): C2C e-commerce involves transactions between
individual consumers. Online marketplaces and auction sites facilitate C2C transactions,
where individuals can buy and sell goods or services directly to/from each other.
Consumer-to-Business (C2B): In C2B e-commerce, individuals offer products or services
to businesses. This includes scenarios such as freelance platforms where individuals
provide services like graphic design or content creation to businesses.
Business-to-Government (B2G): B2G e-commerce involves transactions between
businesses and governmental organizations. This includes government procurement
processes where businesses bid for contracts to provide goods or services to
government agencies.
Consumer-to-Government (C2G): C2G e-commerce involves transactions where
individuals interact with government agencies. This could include paying taxes,
renewing licenses, or accessing government services online.
2. Outline six steps that any internet shopper would follow from the moment of
"feeling" the need for a product to the time the product is delivered
, Identifying the Need: The process begins when the shopper recognizes a need or desire
for a particular product. This could be triggered by various factors such as personal
necessity, recommendations, advertisements, or browsing.
Research and Discovery: Once the need is identified, the shopper starts researching
options. They may use search engines, visit online marketplaces, read reviews, compare
prices, and gather information about different products and brands to make an
informed decision.
Selection and Comparison: After gathering information, the shopper narrows down their
options and selects a specific product or brand. They may compare features, prices,
shipping options, return policies, and other factors to choose the best option that meets
their requirements and preferences.
Making the Purchase: With the decision made, the shopper proceeds to make the
purchase. This involves adding the chosen item to the online shopping cart, entering
payment and shipping details, and completing the transaction through a secure
payment gateway.
Order Processing and Fulfillment: Once the purchase is made, the online retailer
processes the order. This includes verifying payment, preparing the product for
shipping, and arranging for delivery. The shopper may receive order confirmation and
tracking information to monitor the progress of their purchase.
Delivery and Receipt: Finally, the product is delivered to the shopper's specified address.
Depending on the shipping method and location, delivery times may vary. Upon
receiving the product, the shopper inspects it to ensure it matches their expectations
and may provide feedback or reviews about their shopping experience.
3. You would like to start an online business. How will your business benefit the
organizations, customers, and society in general?
Starting an online business presents opportunities to benefit organizations, customers, and
society in several ways:
Convenience for Customers: By offering products or services online, customers gain the
convenience of shopping from anywhere at any time. This accessibility enhances the
FEE/00089/021
1. The classification of electronic commerce is by nature of transaction. State and briefly
describe six of e-commerce classification
Electronic commerce can be classified on the nature of the transaction. Here are six
classifications:
Business-to-Business (B2B): In B2B e-commerce, transactions occur between businesses.
This includes transactions such as manufacturers selling products to wholesalers or
businesses purchasing supplies from other businesses.
Business-to-Consumer (B2C): B2C e-commerce involves transactions between
businesses and consumers. This is the most common form of e-commerce, where
businesses sell products or services directly to individual consumers through online
platforms.
Consumer-to-Consumer (C2C): C2C e-commerce involves transactions between
individual consumers. Online marketplaces and auction sites facilitate C2C transactions,
where individuals can buy and sell goods or services directly to/from each other.
Consumer-to-Business (C2B): In C2B e-commerce, individuals offer products or services
to businesses. This includes scenarios such as freelance platforms where individuals
provide services like graphic design or content creation to businesses.
Business-to-Government (B2G): B2G e-commerce involves transactions between
businesses and governmental organizations. This includes government procurement
processes where businesses bid for contracts to provide goods or services to
government agencies.
Consumer-to-Government (C2G): C2G e-commerce involves transactions where
individuals interact with government agencies. This could include paying taxes,
renewing licenses, or accessing government services online.
2. Outline six steps that any internet shopper would follow from the moment of
"feeling" the need for a product to the time the product is delivered
, Identifying the Need: The process begins when the shopper recognizes a need or desire
for a particular product. This could be triggered by various factors such as personal
necessity, recommendations, advertisements, or browsing.
Research and Discovery: Once the need is identified, the shopper starts researching
options. They may use search engines, visit online marketplaces, read reviews, compare
prices, and gather information about different products and brands to make an
informed decision.
Selection and Comparison: After gathering information, the shopper narrows down their
options and selects a specific product or brand. They may compare features, prices,
shipping options, return policies, and other factors to choose the best option that meets
their requirements and preferences.
Making the Purchase: With the decision made, the shopper proceeds to make the
purchase. This involves adding the chosen item to the online shopping cart, entering
payment and shipping details, and completing the transaction through a secure
payment gateway.
Order Processing and Fulfillment: Once the purchase is made, the online retailer
processes the order. This includes verifying payment, preparing the product for
shipping, and arranging for delivery. The shopper may receive order confirmation and
tracking information to monitor the progress of their purchase.
Delivery and Receipt: Finally, the product is delivered to the shopper's specified address.
Depending on the shipping method and location, delivery times may vary. Upon
receiving the product, the shopper inspects it to ensure it matches their expectations
and may provide feedback or reviews about their shopping experience.
3. You would like to start an online business. How will your business benefit the
organizations, customers, and society in general?
Starting an online business presents opportunities to benefit organizations, customers, and
society in several ways:
Convenience for Customers: By offering products or services online, customers gain the
convenience of shopping from anywhere at any time. This accessibility enhances the
