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Whetten
Developing Management Skills, 10e (Whetten/Cameron)
Chapter 2 Managing Personal Stress
1) Harry works in a high stress environment. He makes sure that he sleeps well and gets regular
exercise. He is strengthening his driving forces in order to reduce the negative effects of stress.
Answer: FALSE
Explanation: Stress represents the driving forces in Lewin's model. Harry is strengthening
restraining forces by developing physical resiliency.
Diff: 2
Learning Objective: 2.1 Eliminate stressors
Topic: Major Elements of Stress
Skill: Application
AACSB: Application of knowledge
2) In the absence of stress, a person is likely to do his/her best work.
Answer: FALSE
Explanation: In the absence of any stress, people feel completely bored and lack any inclination
to act.
Diff: 2
Learning Objective: 2.4 Enhance personal well-being
Topic: Major Elements of Stress
Skill: Concept
AACSB: Application of knowledge
3) George just found out that Bill received a letter from the government tax agency about a
certain deduction Bill took. George took the same deduction. George is worried. This is an
example of situational stress.
Answer: FALSE
Explanation: George is experiencing anticipatory stress: a disagreeable event that threatens to
occur or an unpleasant thing that has not yet happened, but might happen.
Diff: 3
Learning Objective: 2.4 Enhance personal well-being
Topic: Managing Stressors
Skill: Application
AACSB: Application of knowledge
4) A student group is having trouble defining the major problems in a case they are studying. The
group lacks cohesion. The stress the group members will most likely experience will be
encounter stress.
Answer: TRUE
Explanation: Encounter stressors are those which result from interpersonal interaction, including
attempting to accomplish a task while part of a noncohesive group.
Diff: 2
Learning Objective: 2.4 Enhance personal well-being
Topic: Managing Stressors
Skill: Application
AACSB: Application of knowledge
1
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,DOWNLOAD THE Test Bank for Developing Management Skills 10th Edition
Whetten
5) In determining whether an activity is urgent or important to you personally, you should decide
on what gives you a sense of meaningful purpose.
Answer: TRUE
Explanation: Other questions include What do I stand for? What would I like to have
accomplished 20 years from now? What do I want to be remembered for?
Diff: 3
Learning Objective: 2.1 Eliminate stressors
Topic: Effective Time Management
Skill: Concept
AACSB: Application of knowledge
6) Bonnie has recently been promoted to manager of customer service and is determined to
eliminate time stressors in her new role. To accomplish her goal, she should focus most of her
time on activities that are categorized in terms of high importance and high urgency.
Answer: FALSE
Explanation: She should focus on activities that are categorized as low urgency and high
importance in order to prevent tasks from becoming high urgency, and more stressful.
Diff: 2
Learning Objective: 2.1 Eliminate stressors
Topic: Effective Time Management
Skill: Application
AACSB: Application of knowledge
7) One way to manage your time better is to determine the critical 80 percent of the tasks that
need doing and do those first.
Answer: FALSE
Explanation: Typically, 20 percent of the work accomplishes 80 percent of the results. Research
shows that 20 percent of the work should be viewed as high priority and the bulk of time should
be spent on those things.
Diff: 2
Learning Objective: 2.1 Eliminate stressors
Topic: Effective Time Management
Skill: Concept
AACSB: Application of knowledge
8) Wanting to make the most effective use of your time, you schedule the weekly staff meeting at
9:00 A.M. According to suggestions in the text, this is an effective time for a weekly staff
meeting.
Answer: FALSE
Explanation: Routine meetings should be held at the end of the day. Energy and creativity levels
are highest early in the day and should not be wasted on trivial matters. Furthermore, an
automatic deadline quitting time will set a time limit on the meeting.
Diff: 1
Learning Objective: 2.1 Eliminate stressors
Topic: Effective Time Management for Managers
Skill: Concept
AACSB: Application of knowledge
2
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, DOWNLOAD THE Test Bank for Developing Management Skills 10th Edition
Whetten
9) If you want to talk to a subordinate, it would probably be a more efficient use of your time if
you go to her office rather than meet in your office.
Answer: TRUE
Explanation: This is true because you control the length of the meeting by being free to leave at
any time. However, if you spend a lot of time traveling to subordinates' offices, this strategy may
not be effective.
Diff: 1
Learning Objective: 2.1 Eliminate stressors
Topic: Effective Time Management
Skill: Concept
AACSB: Application of knowledge
10) In reducing encounter stress, it is better to have larger deposits than withdrawals in the
emotional bank account.
Answer: TRUE
Explanation: Larger deposits in an emotional bank account means that the relationship is
stronger and more resilient. Collaborative relationships decrease encounter stress.
Diff: 1
Learning Objective: 2.1 Eliminate stressors
Topic: Community
Skill: Concept
AACSB: Application of knowledge
11) The authors of the text suggest that encounter stress can be reduced by improving and
developing social and cognitive intelligence.
Answer: FALSE
Explanation: The correct answer is that encounter stress can be reduced by improving social and
emotional intelligence.
Diff: 1
Learning Objective: 2.1 Eliminate stressors
Topic: Social and Emotional Intelligence
Skill: Concept
AACSB: Application of knowledge
12) According to research cited in the text, social support at work can mitigate the possibility of
burnout.
Answer: TRUE
Explanation: A national survey of workers found that employees who rated their manager as
supportive and interpersonally competent had lower rates of burnout.
Diff: 1
Learning Objective: 2.1 Eliminate stressors
Topic: Social and Emotional Intelligence
Skill: Concept
AACSB: Application of knowledge
3
Copyright © 2020 Pearson Education, Inc.
mynursytest.store
Whetten
Developing Management Skills, 10e (Whetten/Cameron)
Chapter 2 Managing Personal Stress
1) Harry works in a high stress environment. He makes sure that he sleeps well and gets regular
exercise. He is strengthening his driving forces in order to reduce the negative effects of stress.
Answer: FALSE
Explanation: Stress represents the driving forces in Lewin's model. Harry is strengthening
restraining forces by developing physical resiliency.
Diff: 2
Learning Objective: 2.1 Eliminate stressors
Topic: Major Elements of Stress
Skill: Application
AACSB: Application of knowledge
2) In the absence of stress, a person is likely to do his/her best work.
Answer: FALSE
Explanation: In the absence of any stress, people feel completely bored and lack any inclination
to act.
Diff: 2
Learning Objective: 2.4 Enhance personal well-being
Topic: Major Elements of Stress
Skill: Concept
AACSB: Application of knowledge
3) George just found out that Bill received a letter from the government tax agency about a
certain deduction Bill took. George took the same deduction. George is worried. This is an
example of situational stress.
Answer: FALSE
Explanation: George is experiencing anticipatory stress: a disagreeable event that threatens to
occur or an unpleasant thing that has not yet happened, but might happen.
Diff: 3
Learning Objective: 2.4 Enhance personal well-being
Topic: Managing Stressors
Skill: Application
AACSB: Application of knowledge
4) A student group is having trouble defining the major problems in a case they are studying. The
group lacks cohesion. The stress the group members will most likely experience will be
encounter stress.
Answer: TRUE
Explanation: Encounter stressors are those which result from interpersonal interaction, including
attempting to accomplish a task while part of a noncohesive group.
Diff: 2
Learning Objective: 2.4 Enhance personal well-being
Topic: Managing Stressors
Skill: Application
AACSB: Application of knowledge
1
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mynursytest.store
,DOWNLOAD THE Test Bank for Developing Management Skills 10th Edition
Whetten
5) In determining whether an activity is urgent or important to you personally, you should decide
on what gives you a sense of meaningful purpose.
Answer: TRUE
Explanation: Other questions include What do I stand for? What would I like to have
accomplished 20 years from now? What do I want to be remembered for?
Diff: 3
Learning Objective: 2.1 Eliminate stressors
Topic: Effective Time Management
Skill: Concept
AACSB: Application of knowledge
6) Bonnie has recently been promoted to manager of customer service and is determined to
eliminate time stressors in her new role. To accomplish her goal, she should focus most of her
time on activities that are categorized in terms of high importance and high urgency.
Answer: FALSE
Explanation: She should focus on activities that are categorized as low urgency and high
importance in order to prevent tasks from becoming high urgency, and more stressful.
Diff: 2
Learning Objective: 2.1 Eliminate stressors
Topic: Effective Time Management
Skill: Application
AACSB: Application of knowledge
7) One way to manage your time better is to determine the critical 80 percent of the tasks that
need doing and do those first.
Answer: FALSE
Explanation: Typically, 20 percent of the work accomplishes 80 percent of the results. Research
shows that 20 percent of the work should be viewed as high priority and the bulk of time should
be spent on those things.
Diff: 2
Learning Objective: 2.1 Eliminate stressors
Topic: Effective Time Management
Skill: Concept
AACSB: Application of knowledge
8) Wanting to make the most effective use of your time, you schedule the weekly staff meeting at
9:00 A.M. According to suggestions in the text, this is an effective time for a weekly staff
meeting.
Answer: FALSE
Explanation: Routine meetings should be held at the end of the day. Energy and creativity levels
are highest early in the day and should not be wasted on trivial matters. Furthermore, an
automatic deadline quitting time will set a time limit on the meeting.
Diff: 1
Learning Objective: 2.1 Eliminate stressors
Topic: Effective Time Management for Managers
Skill: Concept
AACSB: Application of knowledge
2
Copyright © 2020 Pearson Education, Inc.
mynursytest.store
, DOWNLOAD THE Test Bank for Developing Management Skills 10th Edition
Whetten
9) If you want to talk to a subordinate, it would probably be a more efficient use of your time if
you go to her office rather than meet in your office.
Answer: TRUE
Explanation: This is true because you control the length of the meeting by being free to leave at
any time. However, if you spend a lot of time traveling to subordinates' offices, this strategy may
not be effective.
Diff: 1
Learning Objective: 2.1 Eliminate stressors
Topic: Effective Time Management
Skill: Concept
AACSB: Application of knowledge
10) In reducing encounter stress, it is better to have larger deposits than withdrawals in the
emotional bank account.
Answer: TRUE
Explanation: Larger deposits in an emotional bank account means that the relationship is
stronger and more resilient. Collaborative relationships decrease encounter stress.
Diff: 1
Learning Objective: 2.1 Eliminate stressors
Topic: Community
Skill: Concept
AACSB: Application of knowledge
11) The authors of the text suggest that encounter stress can be reduced by improving and
developing social and cognitive intelligence.
Answer: FALSE
Explanation: The correct answer is that encounter stress can be reduced by improving social and
emotional intelligence.
Diff: 1
Learning Objective: 2.1 Eliminate stressors
Topic: Social and Emotional Intelligence
Skill: Concept
AACSB: Application of knowledge
12) According to research cited in the text, social support at work can mitigate the possibility of
burnout.
Answer: TRUE
Explanation: A national survey of workers found that employees who rated their manager as
supportive and interpersonally competent had lower rates of burnout.
Diff: 1
Learning Objective: 2.1 Eliminate stressors
Topic: Social and Emotional Intelligence
Skill: Concept
AACSB: Application of knowledge
3
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