CIGNA’S TEST-OUT EXAM FOR
SELLING WITH INTEGRITY
When verifying if a doctor is in the Cigna Healthcare network, which of
the following is correct? - Precise Answer ✔✔You should verify doctors
and other providers using the Provider Lookup Tool, download the daily
provider spreadsheets from the resource library and/or call the CARL
Unit
What key points can you discuss with your customer to help them
understand their prescription drug coverage? - Precise Answer ✔✔All of
the above
What is a key Consultative Selling skill that is a stepping stone to
building trust and establishing a long-term customer relationship? -
Precise Answer ✔✔Rapport
How can you best position the benefits of our plans to meet a customer's
specific needs? - Precise Answer ✔✔Craft a narrative about how the
plan ties into their specific concerns or needs
Which of the following statements is true about the Scope of
Appointment (SOA) requirements? - Precise Answer ✔✔All planned
one-on-one appointments require the completion of an SOA before the
appointment
SELLING WITH INTEGRITY
When verifying if a doctor is in the Cigna Healthcare network, which of
the following is correct? - Precise Answer ✔✔You should verify doctors
and other providers using the Provider Lookup Tool, download the daily
provider spreadsheets from the resource library and/or call the CARL
Unit
What key points can you discuss with your customer to help them
understand their prescription drug coverage? - Precise Answer ✔✔All of
the above
What is a key Consultative Selling skill that is a stepping stone to
building trust and establishing a long-term customer relationship? -
Precise Answer ✔✔Rapport
How can you best position the benefits of our plans to meet a customer's
specific needs? - Precise Answer ✔✔Craft a narrative about how the
plan ties into their specific concerns or needs
Which of the following statements is true about the Scope of
Appointment (SOA) requirements? - Precise Answer ✔✔All planned
one-on-one appointments require the completion of an SOA before the
appointment
