Test Bank for Success in Practical Vocational Nursing 10th
Edition Carroll 9780323810173 All Chapters with Answers and
Rationals
What is one way communication? - ANSWER: Used to give a command
What is two way communication? - ANSWER: Usual form of conversation
Source/Sender - ANSWER: Person talking
Verbal communication - ANSWER: Spoken or written words
Receiver - ANSWER: Person listening
Feedback - ANSWER: Response
Nonverbal communication - ANSWER: Body language
Affective communication - ANSWER: Feeling or tone you pick up
Restating, clarifying, reflecting, paraphrasing, minimal encouraging, remaining silent, summarizing
and validating are all examples of what? - ANSWER: Active listening
Permit the patient to respond in a way that is most meaningful to him or her - ANSWER: Open ended
questions
Require a specific answer - ANSWER: Closed ended questions
Provide even more definitive information - ANSWER: Focused questions
False reassuring, probing, judging, and belittling are all examples of - ANSWER: Blocks to
communication
SBAR - ANSWER: Situation, Background, Assessment, Recommendation
Projection, rationalization, denial, gossip, and compensation are what? - ANSWER: Negative coping
mechanisms
Initiates a relationship with someone - ANSWER: Seducer
Focuses on the other persons weaknesses - ANSWER: Passive-aggressive manipulator
"Confides" half truths, rumors, gossip, and innuendo - ANSWER: Divide and Conquer manipulator
Comprise 10% to 11% of workplace injuries involving days away from work for health care workers -
ANSWER: Assault
What is assault - ANSWER: Threat
What is battery - ANSWER: Action
Process of learning your culture - ANSWER: Enculturation
Edition Carroll 9780323810173 All Chapters with Answers and
Rationals
What is one way communication? - ANSWER: Used to give a command
What is two way communication? - ANSWER: Usual form of conversation
Source/Sender - ANSWER: Person talking
Verbal communication - ANSWER: Spoken or written words
Receiver - ANSWER: Person listening
Feedback - ANSWER: Response
Nonverbal communication - ANSWER: Body language
Affective communication - ANSWER: Feeling or tone you pick up
Restating, clarifying, reflecting, paraphrasing, minimal encouraging, remaining silent, summarizing
and validating are all examples of what? - ANSWER: Active listening
Permit the patient to respond in a way that is most meaningful to him or her - ANSWER: Open ended
questions
Require a specific answer - ANSWER: Closed ended questions
Provide even more definitive information - ANSWER: Focused questions
False reassuring, probing, judging, and belittling are all examples of - ANSWER: Blocks to
communication
SBAR - ANSWER: Situation, Background, Assessment, Recommendation
Projection, rationalization, denial, gossip, and compensation are what? - ANSWER: Negative coping
mechanisms
Initiates a relationship with someone - ANSWER: Seducer
Focuses on the other persons weaknesses - ANSWER: Passive-aggressive manipulator
"Confides" half truths, rumors, gossip, and innuendo - ANSWER: Divide and Conquer manipulator
Comprise 10% to 11% of workplace injuries involving days away from work for health care workers -
ANSWER: Assault
What is assault - ANSWER: Threat
What is battery - ANSWER: Action
Process of learning your culture - ANSWER: Enculturation
