edition 2nd Edition By Luis M. B. Cabral 9780262035941
Chapter 1-16 Complete Guide .
Retained earnings are part of __________ control of an organization. - ANSWER: financial
When classifying controls on the basis of the resources involved, we find that one class of resources is
related to the control of all other resource classes as well. Which resource class overlaps all other
classes? - ANSWER: Financial Resources
Sales forecasting, economic forecasting, and environmental analysis are examples of the control of -
ANSWER: Information resources
When a manager is evaluated by his or her superiors, peers,and subordinates, this is known as -
ANSWER: 360-degree feedback
Reengineering involves
a. radical redesign b. cost
c. time d. All of these - ANSWER: All of these
In most change situations, there are factors that will make the job of change more difficult and others
that seem to ease the change process. The process by which the manager identifies and then
eliminates as many of the forces against change as possible is called - ANSWER: Implementation
Which of the following is NOT a reason why employees are resistant to change? - ANSWER: Risk
Propensity
In general, the most common cause of worker resistance to change is - ANSWER: Uncertainty
According to the Lewinmodel, building a new plant in Texasis an example of which step in the change
process? - ANSWER: Implementing Change
Ford started offering driving sessions to Vietnamese customers. This is an example of _______
change. - ANSWER: planned
Which of the following alternatives to specialization gives individual workers more to do and keeps
each worker on the same job all the time without giving more authority over, and responsibility for,
the work? - ANSWER: Job Enlargement
He advocated that the tasks of managers is to maintain a system of cooperative effort in the
organization - ANSWER: Chester Barbard
He is the Father of Scientific Management - ANSWER: Frederick Taylor
Father of Modern Management Theory - ANSWER: Henry Fayol
Known for his development of graphic methods of describing plans and making possible better
managerial
control - ANSWER: Henry Gantt
He advocated the application of psychology to industry and management - ANSWER: Hugo
Munsterberg
The ability to work with people and it's a cooperative effort - ANSWER: human skills
, This is the ability to see the over-all picture, to identify important elements in a situation, and to
understand the
relationships among the elements - ANSWER: Conceptual skills
This school analyzes management from the standpoint of interpersonal relations of men in the
organization as
they interact with one another and uses the fields of psychology and sociology for its techniques -
ANSWER: human behavioral school
This school critically examines management through experience by using cases and incidents in its
study of
management. - ANSWER: empirical school
This school stresses that the practice of management largely depends, to a certain extent, upon an
existing set
of circumstances. - ANSWER: situational school
This school claims that management should not only be preoccupied with the people and their
behavior but
should also consider the technical working environment and the technology the workers use for
operation - ANSWER: socio technical system school
This school looks at management as a universal process and analyzes management functions -
planning,
organizing, staffing, directing, motivating and controlling - ANSWER: operational school
Involves a plan or a series of maneuvers for obtaining a specific goal - ANSWER: strategies
The simplest type of plan which spell out specific required action or non-action - ANSWER: rules
plan spelled out in detailed manner in which certain activities must be accomplished - ANSWER:
procedures
is an itemized estimate of expected income and expense - ANSWER: budget
A person responsible for supervising the use of an organization's resources to meet its goal - ANSWER:
Manager
In this study, it was concluded that the workers were not reacting to the conditions of the
experiment. workers were reacting to the experiment - ANSWER: Hawthorne Study
Measure of how well or how productively resources are used to achieve a goal - ANSWER: efficient
Measure of the appropriateness of the goals an organization is pursuing and the degree to which they
are achieved - ANSWER: effective
the ease of repair for a product. - ANSWER: Serviceability
A dimension of quality that refers to the effective service life of the product - ANSWER: Durability
Refers to the physical appearance of the product (color, shape, style, etc) - ANSWER: Aesthetics
1. The primary purpose of the management process is to -- - ANSWER: Achieve organizational goals
efficiently and effectively
Google, the Federal Trade Commission, Girl Scouts, and the Ginebra San Miguel are all examplesof - -
ANSWER: Organizations