Building Management Skills An Action-First Approach 1e Richard
Daft Dorothy Marcic (Test Bank All Chapters, 100% Original
Verified, A+ Grade)
CHAPTER 0- INTRODUCTION
MULTIPLE CHOICE
1. What does the executive function include for the entire system?
a. direction c. coordination
b. organization d. all of these
ANS: D PTS: 1 DIF: Easy
NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management
TOP: Managers Perform the Executive Function KEY: Bloom's: Knowledge
2. Which of the following are examples of bad management at a societal level?
a. lost business
b. not trusting others to make good judgements
c. Wall Street meltdown
d. all of these
ANS: C PTS: 1 DIF: Moderate
NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management
TOP: Skilled Managers are Essential KEY: Bloom's: Analysis
3. How do you manage yourself?
a. individual problem solving c. motivating people
b. linking- networking, collaborating d. communicating
ANS: A PTS: 1 DIF: Easy
NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management
TOP: What Does it Take to be a Skilled Manager? KEY: Bloom's: Comprehension
4. New managers are often surprised at how ___ management is.
a. rewarding c. difficult
b. “people involved” d. easy
ANS: C PTS: 1 DIF: Easy
NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management
TOP: Why is Good Management So Difficult? KEY: Bloom's: Comprehension
5. “Be friendly, be liked”, a network builder, and initiates changes for better performance all describe
____.
a. expectations based on non-management job
b. reality of the manager’s job
c. a specialists job
d. none of these
ANS: B PTS: 1 DIF: Moderate
NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management
TOP: Why is Good Management So Difficult? KEY: Bloom's: Analysis
6. Managers who want to advance their careers pay attention to developing ____.
a. soft skills c. technical skills
b. hard skills d. industry trends
ANS: A PTS: 1 DIF: Easy
, NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management
TOP: Learning Management Skills KEY: Bloom's: Knowledge
7. What are the three major sections of the book?
a. becoming an ethical manager, managing teams, learning about yourself
b. managing coworkers, competitors, and managers
c. managing your team, yourself, and relationships
d. teamwork, cooperation, effort
ANS: C PTS: 1 DIF: Easy
NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management
TOP: Framework for the Book KEY: Bloom's: Comprehension
8. Which skill focuses on how to get work done?
a. managing your team c. managing your relationships
b. managing yourself d. all of these
ANS: A PTS: 1 DIF: Easy
NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management
TOP: Framework for the Book KEY: Bloom's: Comprehension
9. Building block 1 is a learning challenge based ____.
a. on a hypothetical example c. on calculation
b. on a real-world problem d. on experience
ANS: B PTS: 1 DIF: Easy
NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management
TOP: Framework for the Book KEY: Bloom's: Knowledge
10. Building block 7 has what elements?
a. video incidents
b. read text
c. case incidents
d. write down new insights and skills gained from the chapter
ANS: D PTS: 1 DIF: Easy
NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management
TOP: Framework for the Book KEY: Bloom's: Comprehension
,CHAPTER 1- YOUR MANAGER STRENGTHS AND WEAKNESSES
TRUE/FALSE
1. Tami Heim, vice president of Thomas Nelson Publishers in Nashville, TN, believes managers can do
their best work when they know and apply their strengths.
ANS: T PTS: 1 DIF: Easy
NAT: BUSPROG: Reflective Thinking LOC: DISC: Motivation Concepts
TOP: Discover Knowledge KEY: Bloom's: Application
2. Most people have a very accurate view of themselves.
ANS: F PTS: 1 DIF: Moderate
NAT: BUSPROG: Reflective Thinking LOC: DISC: Motivation Concepts
TOP: Discover Your Strengths KEY: Bloom's: Comprehension
3. Having emotional control means that someone will inspire respect and admiration, and will be able to
meet challenges and solve problems.
ANS: F PTS: 1 DIF: Easy NAT: BUSPROG: Analytic
LOC: DISC: Motivation Concepts TOP: Ten Strengths Related to Manager Performance
KEY: Bloom's: Comprehension
4. A person with agility would not get frustrated if someone came by unannounced when he was trying to
make dinner.
ANS: T PTS: 1 DIF: Easy NAT: BUSPROG: Analytic
LOC: DISC: Motivation Concepts TOP: Ten Strengths Related to Manager Performance
KEY: Bloom's: Comprehension
5. Personal constraints typically fall into three basic groups.
ANS: T PTS: 1 DIF: Easy NAT: BUSPROG: Analytic
LOC: DISC: Motivation Concepts TOP: What About Personal Weak Points or Limitations?
KEY: Bloom's: Knowledge
6. John is a manager at IBM. He does not have very good communication skills and his work
relationships are not the best either. Despite these issues, John could still be a good manager.
ANS: F PTS: 1 DIF: Moderate NAT: BUSPROG: Communication
LOC: DISC: Group Dynamics TOP: What About Personal Weak Points or Limitations?
KEY: Bloom's: Application
7. If you never feel good enough about your managerial abilities, you will not have much success.
ANS: T PTS: 1 DIF: Moderate NAT: BUSPROG: Communication
LOC: DISC: Group Dynamics TOP: Six Killer Constraints
KEY: Bloom's: Comprehension
8. Someone who plays Mr. Spock tends to be very into science fiction and is not in touch with reality.
, ANS: F PTS: 1 DIF: Easy
NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics
TOP: Six Killer Constraints KEY: Bloom's: Knowledge
9. An example of self-management is when someone can resist the urge to spend their paycheck
immediately in order to save for something they really want, such as a new car.
ANS: T PTS: 1 DIF: Moderate
NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles
TOP: Use Emotional Intelligence to Avoid the Killer Constraints
KEY: Bloom's: Application
10. An example of emotional contagion means that if you have a smile on your face, other people will see
that and it will improve their mood.
ANS: T PTS: 1 DIF: Moderate
NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles
TOP: Use Emotional Intelligence to Avoid the Killer Constraints
KEY: Bloom's: Application
MULTIPLE CHOICE
1. You will develop into an effective manager more quickly if you ____.
a. discover your strengths and learn to apply them
b. listen more
c. discover your weaknesses and apply them
d. work more hours
ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Communication
LOC: DISC: Leadership Principles TOP: Discover Knowledge
KEY: Bloom's: Knowledge
2. Warren Buffet finds ____ so fun he would do it for free.
a. making money c. working
b. investing d. giving speeches
ANS: B PTS: 1 DIF: Easy
NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles
TOP: Discover Knowledge KEY: Bloom's: Knowledge
3. ____ are your naturally recurring patterns of thought, feeling, or behavior.
a. Abilities c. Skills
b. Interests d. Talents
ANS: D PTS: 1 DIF: Easy
NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles
TOP: Discover Knowledge KEY: Bloom's: Knowledge
4. How do you turn facts and information into knowledge?
a. use your talents
b. focus on them and think about them
c. link them to experience and apply them
d. study them
Daft Dorothy Marcic (Test Bank All Chapters, 100% Original
Verified, A+ Grade)
CHAPTER 0- INTRODUCTION
MULTIPLE CHOICE
1. What does the executive function include for the entire system?
a. direction c. coordination
b. organization d. all of these
ANS: D PTS: 1 DIF: Easy
NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management
TOP: Managers Perform the Executive Function KEY: Bloom's: Knowledge
2. Which of the following are examples of bad management at a societal level?
a. lost business
b. not trusting others to make good judgements
c. Wall Street meltdown
d. all of these
ANS: C PTS: 1 DIF: Moderate
NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management
TOP: Skilled Managers are Essential KEY: Bloom's: Analysis
3. How do you manage yourself?
a. individual problem solving c. motivating people
b. linking- networking, collaborating d. communicating
ANS: A PTS: 1 DIF: Easy
NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management
TOP: What Does it Take to be a Skilled Manager? KEY: Bloom's: Comprehension
4. New managers are often surprised at how ___ management is.
a. rewarding c. difficult
b. “people involved” d. easy
ANS: C PTS: 1 DIF: Easy
NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management
TOP: Why is Good Management So Difficult? KEY: Bloom's: Comprehension
5. “Be friendly, be liked”, a network builder, and initiates changes for better performance all describe
____.
a. expectations based on non-management job
b. reality of the manager’s job
c. a specialists job
d. none of these
ANS: B PTS: 1 DIF: Moderate
NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management
TOP: Why is Good Management So Difficult? KEY: Bloom's: Analysis
6. Managers who want to advance their careers pay attention to developing ____.
a. soft skills c. technical skills
b. hard skills d. industry trends
ANS: A PTS: 1 DIF: Easy
, NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management
TOP: Learning Management Skills KEY: Bloom's: Knowledge
7. What are the three major sections of the book?
a. becoming an ethical manager, managing teams, learning about yourself
b. managing coworkers, competitors, and managers
c. managing your team, yourself, and relationships
d. teamwork, cooperation, effort
ANS: C PTS: 1 DIF: Easy
NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management
TOP: Framework for the Book KEY: Bloom's: Comprehension
8. Which skill focuses on how to get work done?
a. managing your team c. managing your relationships
b. managing yourself d. all of these
ANS: A PTS: 1 DIF: Easy
NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management
TOP: Framework for the Book KEY: Bloom's: Comprehension
9. Building block 1 is a learning challenge based ____.
a. on a hypothetical example c. on calculation
b. on a real-world problem d. on experience
ANS: B PTS: 1 DIF: Easy
NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management
TOP: Framework for the Book KEY: Bloom's: Knowledge
10. Building block 7 has what elements?
a. video incidents
b. read text
c. case incidents
d. write down new insights and skills gained from the chapter
ANS: D PTS: 1 DIF: Easy
NAT: BUSPROG: Reflective Thinking LOC: DISC: Operations Management
TOP: Framework for the Book KEY: Bloom's: Comprehension
,CHAPTER 1- YOUR MANAGER STRENGTHS AND WEAKNESSES
TRUE/FALSE
1. Tami Heim, vice president of Thomas Nelson Publishers in Nashville, TN, believes managers can do
their best work when they know and apply their strengths.
ANS: T PTS: 1 DIF: Easy
NAT: BUSPROG: Reflective Thinking LOC: DISC: Motivation Concepts
TOP: Discover Knowledge KEY: Bloom's: Application
2. Most people have a very accurate view of themselves.
ANS: F PTS: 1 DIF: Moderate
NAT: BUSPROG: Reflective Thinking LOC: DISC: Motivation Concepts
TOP: Discover Your Strengths KEY: Bloom's: Comprehension
3. Having emotional control means that someone will inspire respect and admiration, and will be able to
meet challenges and solve problems.
ANS: F PTS: 1 DIF: Easy NAT: BUSPROG: Analytic
LOC: DISC: Motivation Concepts TOP: Ten Strengths Related to Manager Performance
KEY: Bloom's: Comprehension
4. A person with agility would not get frustrated if someone came by unannounced when he was trying to
make dinner.
ANS: T PTS: 1 DIF: Easy NAT: BUSPROG: Analytic
LOC: DISC: Motivation Concepts TOP: Ten Strengths Related to Manager Performance
KEY: Bloom's: Comprehension
5. Personal constraints typically fall into three basic groups.
ANS: T PTS: 1 DIF: Easy NAT: BUSPROG: Analytic
LOC: DISC: Motivation Concepts TOP: What About Personal Weak Points or Limitations?
KEY: Bloom's: Knowledge
6. John is a manager at IBM. He does not have very good communication skills and his work
relationships are not the best either. Despite these issues, John could still be a good manager.
ANS: F PTS: 1 DIF: Moderate NAT: BUSPROG: Communication
LOC: DISC: Group Dynamics TOP: What About Personal Weak Points or Limitations?
KEY: Bloom's: Application
7. If you never feel good enough about your managerial abilities, you will not have much success.
ANS: T PTS: 1 DIF: Moderate NAT: BUSPROG: Communication
LOC: DISC: Group Dynamics TOP: Six Killer Constraints
KEY: Bloom's: Comprehension
8. Someone who plays Mr. Spock tends to be very into science fiction and is not in touch with reality.
, ANS: F PTS: 1 DIF: Easy
NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics
TOP: Six Killer Constraints KEY: Bloom's: Knowledge
9. An example of self-management is when someone can resist the urge to spend their paycheck
immediately in order to save for something they really want, such as a new car.
ANS: T PTS: 1 DIF: Moderate
NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles
TOP: Use Emotional Intelligence to Avoid the Killer Constraints
KEY: Bloom's: Application
10. An example of emotional contagion means that if you have a smile on your face, other people will see
that and it will improve their mood.
ANS: T PTS: 1 DIF: Moderate
NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles
TOP: Use Emotional Intelligence to Avoid the Killer Constraints
KEY: Bloom's: Application
MULTIPLE CHOICE
1. You will develop into an effective manager more quickly if you ____.
a. discover your strengths and learn to apply them
b. listen more
c. discover your weaknesses and apply them
d. work more hours
ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Communication
LOC: DISC: Leadership Principles TOP: Discover Knowledge
KEY: Bloom's: Knowledge
2. Warren Buffet finds ____ so fun he would do it for free.
a. making money c. working
b. investing d. giving speeches
ANS: B PTS: 1 DIF: Easy
NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles
TOP: Discover Knowledge KEY: Bloom's: Knowledge
3. ____ are your naturally recurring patterns of thought, feeling, or behavior.
a. Abilities c. Skills
b. Interests d. Talents
ANS: D PTS: 1 DIF: Easy
NAT: BUSPROG: Reflective Thinking LOC: DISC: Leadership Principles
TOP: Discover Knowledge KEY: Bloom's: Knowledge
4. How do you turn facts and information into knowledge?
a. use your talents
b. focus on them and think about them
c. link them to experience and apply them
d. study them
