D072 Fundamentals for Success in Business
Study online at https://quizlet.com/_8ex3xp
D072 Fundamental for Success in Business WGU. Test-
Bank, 2024
1. Ability: Possession of the means or skill to do something
2. Active listening: Giving the sender full, undisturbed attention with the intention of
fully receiving his or her message
3. Aggressive communicaton: Forceful communication style often carried out in a
loud and hostile manner
4. Assertive communicator: Productive communication style used by those who
express their ideas while listening attentively to others
5. Attraction-selection-attrition (A-S-A): A theory holding that (1) individuals are
attracted to organizations whose members are similar to themselves in terms of
personality, values, interests, and other attributes; (2) organizations are more likely
to select those who possess knowledge, skills, and abilities similar to the ones their
existing members possess; and (3) over time, those who do not fit in well are more
likely to leave
6. Attrition: The unpredictable and uncontrollable but normal reduction of work force
due to resignations, retirement, sickness, or death
7. Autocratic style: Leadership style that keeps close control over subordinates and
does not seek much input from others
8. Barrier to effective communication: Factor that prevents the receiver from
receiving and understanding the message accurately
9. Behavioral Event Interviews: Guided interview questions where individuals
describe their thoughts and feelings during specific situations and a coach helps
establish a development plan,
10. Channel: Means of passing information from sender to recipient, such as via face-
to-face meeting or telephone call
11. Code of ethics: Guide that publicly sets out an organization's key values and ethical
obligations
12. Coercive power: Ability to take something away or punish someone for
noncompliance
13. Communication: Sharing understanding and meaning via oral, nonverbal, and
written forms
14. Communication style: Dominant way in which an individual interacts and
exchanges information with others
15. Consideration: The relationship-oriented behaviors of a leader
16. Corporate culture: The attitudes, values, and standards of behavior that
distinguishes one organization from another
1/6
, D072 Fundamentals for Success in Business
Study online at https://quizlet.com/_8ex3xp
.
17. Corporate social responsibility (CSR): Philosophy in which a company voluntarily
engages in actions that benefit society, be it economically, socially, politically, or
environmentally
18. Cultural alignment: Linking of organizational goals with the employees'
personal goals
19. Cultural diversity: The existence of a variety of cultural or ethnic groups within a
workplace
20. CVF model: Framework for assessing organizational culture and organizational
dynamics
21. Design thinking: A method of problem-solving strategy wherein the data collected
are expressed visually in order to create new strategies, ways, and methods to solve
problems, create opportunities or strengthen weaknesses
22. Effective communication: When information transmitted is interpreted by the
receiver in the way it was intended by the sender
23. Emotional intelligence: The capacity to be aware of, control, and express one's
emotions, and to handle interpersonal relationships judiciously and empathetically
24. Emotional quotient: The level of a person's emotional intelligence, often as
represented by a score in a standardized test
25. Empathy: Being attuned and sensitive to the emotional states of others
26. Employee-member-centered behaviors: Behaviors that focus on supporting
employees
27. EQ: The level of a person's emotional intelligence, often as represented by a score in
a standardized test
28. Ethics: Principles that serve as a guide about how to behave
29. Expert power: Power based on knowledge and special skill or experience
30. Formal leaders: A person who is officially designated as the leader of a group
31. Greenwashing: When organizations carry about CSR missions in an inauthentic
way, using them to increase publicity rather than to spur real change
32. Idealized influence: Form of transformational leadership in which a leader models
behaviors and attitude that subordinates choose to emulate
33. Illegal-ethical: Dilemma in which the ethical choice would be in violation of
established laws
34. Individual contributori: An individual contributor is someone uses their personal
skills to contributes to a team
35. Individualized consideration: Form of transformational leadership in which a
leader takes the time to learn about the talents of each individual and puts them to good
use
2/6
Study online at https://quizlet.com/_8ex3xp
D072 Fundamental for Success in Business WGU. Test-
Bank, 2024
1. Ability: Possession of the means or skill to do something
2. Active listening: Giving the sender full, undisturbed attention with the intention of
fully receiving his or her message
3. Aggressive communicaton: Forceful communication style often carried out in a
loud and hostile manner
4. Assertive communicator: Productive communication style used by those who
express their ideas while listening attentively to others
5. Attraction-selection-attrition (A-S-A): A theory holding that (1) individuals are
attracted to organizations whose members are similar to themselves in terms of
personality, values, interests, and other attributes; (2) organizations are more likely
to select those who possess knowledge, skills, and abilities similar to the ones their
existing members possess; and (3) over time, those who do not fit in well are more
likely to leave
6. Attrition: The unpredictable and uncontrollable but normal reduction of work force
due to resignations, retirement, sickness, or death
7. Autocratic style: Leadership style that keeps close control over subordinates and
does not seek much input from others
8. Barrier to effective communication: Factor that prevents the receiver from
receiving and understanding the message accurately
9. Behavioral Event Interviews: Guided interview questions where individuals
describe their thoughts and feelings during specific situations and a coach helps
establish a development plan,
10. Channel: Means of passing information from sender to recipient, such as via face-
to-face meeting or telephone call
11. Code of ethics: Guide that publicly sets out an organization's key values and ethical
obligations
12. Coercive power: Ability to take something away or punish someone for
noncompliance
13. Communication: Sharing understanding and meaning via oral, nonverbal, and
written forms
14. Communication style: Dominant way in which an individual interacts and
exchanges information with others
15. Consideration: The relationship-oriented behaviors of a leader
16. Corporate culture: The attitudes, values, and standards of behavior that
distinguishes one organization from another
1/6
, D072 Fundamentals for Success in Business
Study online at https://quizlet.com/_8ex3xp
.
17. Corporate social responsibility (CSR): Philosophy in which a company voluntarily
engages in actions that benefit society, be it economically, socially, politically, or
environmentally
18. Cultural alignment: Linking of organizational goals with the employees'
personal goals
19. Cultural diversity: The existence of a variety of cultural or ethnic groups within a
workplace
20. CVF model: Framework for assessing organizational culture and organizational
dynamics
21. Design thinking: A method of problem-solving strategy wherein the data collected
are expressed visually in order to create new strategies, ways, and methods to solve
problems, create opportunities or strengthen weaknesses
22. Effective communication: When information transmitted is interpreted by the
receiver in the way it was intended by the sender
23. Emotional intelligence: The capacity to be aware of, control, and express one's
emotions, and to handle interpersonal relationships judiciously and empathetically
24. Emotional quotient: The level of a person's emotional intelligence, often as
represented by a score in a standardized test
25. Empathy: Being attuned and sensitive to the emotional states of others
26. Employee-member-centered behaviors: Behaviors that focus on supporting
employees
27. EQ: The level of a person's emotional intelligence, often as represented by a score in
a standardized test
28. Ethics: Principles that serve as a guide about how to behave
29. Expert power: Power based on knowledge and special skill or experience
30. Formal leaders: A person who is officially designated as the leader of a group
31. Greenwashing: When organizations carry about CSR missions in an inauthentic
way, using them to increase publicity rather than to spur real change
32. Idealized influence: Form of transformational leadership in which a leader models
behaviors and attitude that subordinates choose to emulate
33. Illegal-ethical: Dilemma in which the ethical choice would be in violation of
established laws
34. Individual contributori: An individual contributor is someone uses their personal
skills to contributes to a team
35. Individualized consideration: Form of transformational leadership in which a
leader takes the time to learn about the talents of each individual and puts them to good
use
2/6
