Solutions Manual For Business Process Modeling, Simulation
and Design 2nd Edition By Manuel Laguna , Johan Marklund
9781439885253 ALL Chapters .
Q1. Which of the following is NOT a valid reason for creating a business process model?
A. to use as a basis for training staff
B. to show people what they do and and how this relates to others
C. to identify problems and weaknesses in an existing process
D. to display how management instructions flow down through an organisation - ANSWER: D
Q2. Working from the top-down, which of the following shows the different levels of process
hierarchy?
A. Step > Organisation > Process > Task
B. Process > Task > Step > Organisation
C. Task > Step > Organisation > Process
D. Organisation > Process > Task > Step - ANSWER: D
Q3. What type of diagram would be used to show how the business reacts to an event?
A. Value Chain
B. Organisational Model
C. Business Process Model
D. Business Activity Model - ANSWER: C
Q4. Which of the following will be considered a valid reason for creating a business process model?
1) to understand how the existing process works
2) to explain, to the participants, what they do
3) to explain, to the participants, how their task relates to the others
4) to help ensure consistency of approach
5) to identify the problems and weaknesses
A. 1, 2, 3 & 4
B. 2, 3 4, & 5
C. 1, 3, 4 & 5
D. All of the above - ANSWER: D
Q5. Which of the following is it recommended should considered before embarking on a business
process improvement project?
1) the "as is" model of an organisation
2) the "to be" model" of an organisation
3) the organisational context in which the business processes take place
4) the functional view of the organisation
5) the process view of the organisation
A. 1, 2, 3 & 4
B. 2, 3 4, & 5
C. 1, 2, 3 & 5
D. All of the above - ANSWER: C
Q6. What do the following statements describe?
,- it is very useful for internal management and staff
- it shows how the organisation is structured
- it is also referred to as an organisation chart
- it is predominantly internally oriented
A. The functional view of an organisation
B. The process view of an organisation
C. The "as is" model of an organisation
D. The "to be" model of an organisation - ANSWER: A
Q7. What do the following statements describe?
- it can encourage barriers and create operational difficulties
- it defines the formal structure
- it ignores unofficial communication
- it is 'static' and does not show what a business does over time
A. The functional view of an organisation
B. The process view of an organisation
C. The "as is" model of an organisation
D. The "to be" model of an organisation - ANSWER: A
Q8. What do the following statements describe?
- it emphasises the need for cooperation between all participants
- its participants can belong to several different functions
- it shows unofficial communication
- it considers customer service levels
A. The functional view of an organisation
B. The process view of an organisation
C. The "as is" model of an organisation
D. The "to be" model of an organisation - ANSWER: B
Q9. Which of the following are part of the "Harmon" model?
1) External environment
2) Suppliers
3) Processes
4) Customers
5) Competition
A. 1, 2, 3 & 4
B. 2, 3 4, & 5
C. 1, 2, 3 & 5
D. All of the above - ANSWER: D
Q10. Which of the following are part of the "Harmon" model?
1) External environment
2) Suppliers
3) People
4) Customers
5) Competition
A. 1, 2, 3 & 4
,B. 2, 3 4, & 5
C. 1, 2, 4 & 5
D. All of the above - ANSWER: C
Q11. In the "Harmon" model what is generated by Suppliers?
1) Inputs
2) Resources
3) Outputs
4) Requests
A. 1 & 2
B. 2 & 3
C. 3 only
D. 4 only - ANSWER: A
Q12. In the "Harmon" model what is generated by the Processes?
1) Inputs
2) Resources
3) Outputs
4) Requests
A. 1 & 2
B. 2 & 3
C. 3 only
D. 4 only - ANSWER: C
Q13. In the "Harmon" model what is generated by the Customers?
1) Inputs
2) Resources
3) Outputs
4) Requests
A. 1 & 2
B. 2 & 3
C. 3 only
D. 4 only - ANSWER: D
Q14. What areas should be considered first when following the "Harmon" model for developing an
alternative view of an organisation?
A. Customers
B. External environment
C. Suppliers
D. Competition
A. 1, 2 & 3
B. 1, 2 & 4
C. 2, 3 & 4
D. All of the above - ANSWER: D
Q15. The business analysts in Fast Framers have found a task description for the task of checking an
order that has been submitted by a customer. The task is described below:
, Check the contents of the order pack. If any items are missing then create a 'Missing Items email' and
return the photo/artwork to the customer. If no items are missing then check for any damage to the
photograph or artwork.
If the photo/artwork is not damaged then copy the order form and send one copy to the Finance
team and send the original order and photo/artwork to the framers. If the photo/artwork is damaged
then create a 'Damaged Items email' and return the photo/artwork to the customer.
How many decision gateways would be shown on the activity diagram for the task?
A. One
B. Two
C. Three
D. Four - ANSWER: B
Q16. As part of an assignment, a business analyst has been asked to analyse an organisation's
technological infrastructure, staff development policy, external threats and organisational structure.
They plan to use the POPIT model to structure their analysis.
Which element of the organisation would POPIT consider?
1) Technological infrastructure.
2) Staff development policy.
3) External threats.
4) Organisational structure.
A. 1, 2 & 3
B. 1, 2 & 4
C. 2, 3 & 4
D. All of the above - ANSWER: B
Q17. As part of an assignment, a business analyst has been asked to analyse an organisation's
technological infrastructure, staff development policy, external threats and organisational structure.
They plan to use the POPIT model to structure their analysis.
Which element of the organisation would POPIT NOT consider?
A. Technological infrastructure.
B. Staff development policy.
C. External threats.
D. Organisational structure. - ANSWER: C
Q18. What is a set of tasks, each of which may be conducted by a different actor, which starts with a
triggering event and ends with the delivery or achievement of an outcome related to that event?
A. Process.
B. Step.
C. Value stream.
D. Value chain. - ANSWER: A
Q19. Which of the following statements are TRUE in relation to the process view of an organisation?
Select the TWO that apply.
1) Provides a dynamic view of what the business does over time to respond to an event and deliver a
service.
2) Focuses on the internal structure and reporting lines of the organisation.
3) Shows line management reporting and staff allocation.
4) Identifies where there are links to the external world outside the organisation.
and Design 2nd Edition By Manuel Laguna , Johan Marklund
9781439885253 ALL Chapters .
Q1. Which of the following is NOT a valid reason for creating a business process model?
A. to use as a basis for training staff
B. to show people what they do and and how this relates to others
C. to identify problems and weaknesses in an existing process
D. to display how management instructions flow down through an organisation - ANSWER: D
Q2. Working from the top-down, which of the following shows the different levels of process
hierarchy?
A. Step > Organisation > Process > Task
B. Process > Task > Step > Organisation
C. Task > Step > Organisation > Process
D. Organisation > Process > Task > Step - ANSWER: D
Q3. What type of diagram would be used to show how the business reacts to an event?
A. Value Chain
B. Organisational Model
C. Business Process Model
D. Business Activity Model - ANSWER: C
Q4. Which of the following will be considered a valid reason for creating a business process model?
1) to understand how the existing process works
2) to explain, to the participants, what they do
3) to explain, to the participants, how their task relates to the others
4) to help ensure consistency of approach
5) to identify the problems and weaknesses
A. 1, 2, 3 & 4
B. 2, 3 4, & 5
C. 1, 3, 4 & 5
D. All of the above - ANSWER: D
Q5. Which of the following is it recommended should considered before embarking on a business
process improvement project?
1) the "as is" model of an organisation
2) the "to be" model" of an organisation
3) the organisational context in which the business processes take place
4) the functional view of the organisation
5) the process view of the organisation
A. 1, 2, 3 & 4
B. 2, 3 4, & 5
C. 1, 2, 3 & 5
D. All of the above - ANSWER: C
Q6. What do the following statements describe?
,- it is very useful for internal management and staff
- it shows how the organisation is structured
- it is also referred to as an organisation chart
- it is predominantly internally oriented
A. The functional view of an organisation
B. The process view of an organisation
C. The "as is" model of an organisation
D. The "to be" model of an organisation - ANSWER: A
Q7. What do the following statements describe?
- it can encourage barriers and create operational difficulties
- it defines the formal structure
- it ignores unofficial communication
- it is 'static' and does not show what a business does over time
A. The functional view of an organisation
B. The process view of an organisation
C. The "as is" model of an organisation
D. The "to be" model of an organisation - ANSWER: A
Q8. What do the following statements describe?
- it emphasises the need for cooperation between all participants
- its participants can belong to several different functions
- it shows unofficial communication
- it considers customer service levels
A. The functional view of an organisation
B. The process view of an organisation
C. The "as is" model of an organisation
D. The "to be" model of an organisation - ANSWER: B
Q9. Which of the following are part of the "Harmon" model?
1) External environment
2) Suppliers
3) Processes
4) Customers
5) Competition
A. 1, 2, 3 & 4
B. 2, 3 4, & 5
C. 1, 2, 3 & 5
D. All of the above - ANSWER: D
Q10. Which of the following are part of the "Harmon" model?
1) External environment
2) Suppliers
3) People
4) Customers
5) Competition
A. 1, 2, 3 & 4
,B. 2, 3 4, & 5
C. 1, 2, 4 & 5
D. All of the above - ANSWER: C
Q11. In the "Harmon" model what is generated by Suppliers?
1) Inputs
2) Resources
3) Outputs
4) Requests
A. 1 & 2
B. 2 & 3
C. 3 only
D. 4 only - ANSWER: A
Q12. In the "Harmon" model what is generated by the Processes?
1) Inputs
2) Resources
3) Outputs
4) Requests
A. 1 & 2
B. 2 & 3
C. 3 only
D. 4 only - ANSWER: C
Q13. In the "Harmon" model what is generated by the Customers?
1) Inputs
2) Resources
3) Outputs
4) Requests
A. 1 & 2
B. 2 & 3
C. 3 only
D. 4 only - ANSWER: D
Q14. What areas should be considered first when following the "Harmon" model for developing an
alternative view of an organisation?
A. Customers
B. External environment
C. Suppliers
D. Competition
A. 1, 2 & 3
B. 1, 2 & 4
C. 2, 3 & 4
D. All of the above - ANSWER: D
Q15. The business analysts in Fast Framers have found a task description for the task of checking an
order that has been submitted by a customer. The task is described below:
, Check the contents of the order pack. If any items are missing then create a 'Missing Items email' and
return the photo/artwork to the customer. If no items are missing then check for any damage to the
photograph or artwork.
If the photo/artwork is not damaged then copy the order form and send one copy to the Finance
team and send the original order and photo/artwork to the framers. If the photo/artwork is damaged
then create a 'Damaged Items email' and return the photo/artwork to the customer.
How many decision gateways would be shown on the activity diagram for the task?
A. One
B. Two
C. Three
D. Four - ANSWER: B
Q16. As part of an assignment, a business analyst has been asked to analyse an organisation's
technological infrastructure, staff development policy, external threats and organisational structure.
They plan to use the POPIT model to structure their analysis.
Which element of the organisation would POPIT consider?
1) Technological infrastructure.
2) Staff development policy.
3) External threats.
4) Organisational structure.
A. 1, 2 & 3
B. 1, 2 & 4
C. 2, 3 & 4
D. All of the above - ANSWER: B
Q17. As part of an assignment, a business analyst has been asked to analyse an organisation's
technological infrastructure, staff development policy, external threats and organisational structure.
They plan to use the POPIT model to structure their analysis.
Which element of the organisation would POPIT NOT consider?
A. Technological infrastructure.
B. Staff development policy.
C. External threats.
D. Organisational structure. - ANSWER: C
Q18. What is a set of tasks, each of which may be conducted by a different actor, which starts with a
triggering event and ends with the delivery or achievement of an outcome related to that event?
A. Process.
B. Step.
C. Value stream.
D. Value chain. - ANSWER: A
Q19. Which of the following statements are TRUE in relation to the process view of an organisation?
Select the TWO that apply.
1) Provides a dynamic view of what the business does over time to respond to an event and deliver a
service.
2) Focuses on the internal structure and reporting lines of the organisation.
3) Shows line management reporting and staff allocation.
4) Identifies where there are links to the external world outside the organisation.
