.
FLETC BOP Final ,80 QUESTIONS & ANSWERS 2024 ( A+
GRADED 100% VERIFIED) And Correct Answers
1. As a correctional worker, you have responsibility to:: EEM
• Ensure safety of persons and property.
• Establish order.
• Maintain security.
2. What responsibilities do a correctional workers have to keep conflicts from
escalating?: ITG
• Intervene
• Take responsibility for resolving the situation
• Get both sides of the story
3. As a listener you need to:: • Concentrate closely on the person who's talking.
• Communicate your attention to the person.
4. What are the four main points to remember about communicating attention while
you listen?: MAFU
1. Maintain eye contact
2. Attentive posture positioning and body language
3. Follow the speaker verbally
4. Use silence effectively
5. Your overall body language makes a big difference in encouraging someone
to talk to you what are some key things to remember?: SKB Sit or
lean forward
Keep still
Be aware of the look on your face
6. What two techniques are involved in responding?: PR
1. Paraphrasing
2. Reflecting
7. When does paraphrasing occur?: Anytime during the the conversation.
8. When does reflecting occur?: At the end of the conversation.
9. What is paraphrasing?: • Determine the basic message. (Matter of zeroing in on
what the speaker is really trying to tell you).
• Rephrasing the message in your own words. (Tell the speaker what you heard them say).
10. What is reflecting?: • Identifying basic feelings (try to look at the situation from
speakers point of view).
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, • Capture the specific mood and felling in words and reflect them back on the speaker
(act like a mirror, reflecting the persons feelings back to them).
11. What is probing?: Way to go about getting information from someone
12. What are the two parts to probing?: • Identify an area that needs to be
explored further
• Use open ended questions and statements to probe for additional information
13 Probe "Do's and Don'ts": • DO listen for gaps, inconsistencies, and point of
views that do not make sense. • DO focus on one topic at a time.
• DO use open-ended questions that begin with words like what, when, where, how, or
could.
• DO use directive statements to focus attention on specific points and encourage
response.
• DON'T use closed questions.
• DON'T ask questions that put the other person in the position of having to defend
themselves.
• DON'T ask leading questions or make statements that reflect your own opinions,
assumptions, and judgements.
14. What is summarizing?: A brief statement highlighting the main points of
discussion and feeding them back to the other party for clarification
15. What are the steps on how to obtain closure?: • Explore options > When
appropriate inmates may be included.
• Identify resources
> I.E other staff
• Settle on an action plan
• Clarify roles and expectations
• Set realistic goals and timetables
• Identify follow-up actions
16. What are behavioral patterns?: How a person typically asks and interacts with
others.
17. What are the four types of inmates?: PAWP
1. Predatory
2. Average
3. Weak
4. Psychologically disturbed
18. Describe the predatory inmate.: • Lacks a conscience
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FLETC BOP Final ,80 QUESTIONS & ANSWERS 2024 ( A+
GRADED 100% VERIFIED) And Correct Answers
1. As a correctional worker, you have responsibility to:: EEM
• Ensure safety of persons and property.
• Establish order.
• Maintain security.
2. What responsibilities do a correctional workers have to keep conflicts from
escalating?: ITG
• Intervene
• Take responsibility for resolving the situation
• Get both sides of the story
3. As a listener you need to:: • Concentrate closely on the person who's talking.
• Communicate your attention to the person.
4. What are the four main points to remember about communicating attention while
you listen?: MAFU
1. Maintain eye contact
2. Attentive posture positioning and body language
3. Follow the speaker verbally
4. Use silence effectively
5. Your overall body language makes a big difference in encouraging someone
to talk to you what are some key things to remember?: SKB Sit or
lean forward
Keep still
Be aware of the look on your face
6. What two techniques are involved in responding?: PR
1. Paraphrasing
2. Reflecting
7. When does paraphrasing occur?: Anytime during the the conversation.
8. When does reflecting occur?: At the end of the conversation.
9. What is paraphrasing?: • Determine the basic message. (Matter of zeroing in on
what the speaker is really trying to tell you).
• Rephrasing the message in your own words. (Tell the speaker what you heard them say).
10. What is reflecting?: • Identifying basic feelings (try to look at the situation from
speakers point of view).
1/8
, • Capture the specific mood and felling in words and reflect them back on the speaker
(act like a mirror, reflecting the persons feelings back to them).
11. What is probing?: Way to go about getting information from someone
12. What are the two parts to probing?: • Identify an area that needs to be
explored further
• Use open ended questions and statements to probe for additional information
13 Probe "Do's and Don'ts": • DO listen for gaps, inconsistencies, and point of
views that do not make sense. • DO focus on one topic at a time.
• DO use open-ended questions that begin with words like what, when, where, how, or
could.
• DO use directive statements to focus attention on specific points and encourage
response.
• DON'T use closed questions.
• DON'T ask questions that put the other person in the position of having to defend
themselves.
• DON'T ask leading questions or make statements that reflect your own opinions,
assumptions, and judgements.
14. What is summarizing?: A brief statement highlighting the main points of
discussion and feeding them back to the other party for clarification
15. What are the steps on how to obtain closure?: • Explore options > When
appropriate inmates may be included.
• Identify resources
> I.E other staff
• Settle on an action plan
• Clarify roles and expectations
• Set realistic goals and timetables
• Identify follow-up actions
16. What are behavioral patterns?: How a person typically asks and interacts with
others.
17. What are the four types of inmates?: PAWP
1. Predatory
2. Average
3. Weak
4. Psychologically disturbed
18. Describe the predatory inmate.: • Lacks a conscience
2/8
