FLETC BOP Final Exam QUESTIONS & ANSWERS 2024 ( A+
GRADED 100% VERIFIED)Detailed Correct Answers
1. 9 ways to control a situation / keep conflicts from escalating: 1. Follow basic
principles of correctional supervision
2. PPOL
3. Be aware of inmates needs
4. Self-confidence/inner authortiy
5. Enforce policy/resist manipulation
6. Overcome barriers to commhnication
7. Non confrontation body language
8. Make request /avoid giving orders
9. Never use more force than necessary
2. C/O responsibility: Ensure the safety of persons and property Establish order
Maintain security
Contact the shift LT
3. Staff may not impose or allow corporal punishment.T/F: True
4. Discipline action may not be capricious or retaliatory. T/F: True
5. Four purposes of inmate discipline: Inmate lives in a safe manner and orderly
conduct
Staff work in safe environment
Not a method of retaliation
Not an opportunity for punishment
6. BOP goals: To regulate inmate behavior,ensure it complies with BOP rules , and staff
and inmates may work /live in a safe and orderly environment
7. Cooperative Controls
Blue level: Inmate behavior is controlled by normal correctional supervision
9. Containment TechniquesGreen level: Generally involves actions like issuing
warnings,orders and writing Incident Reports
10. In order to meet these responsibilities you may need to do the three steps:
Intervene: verbal conflict between inmates Take responsibility: once involved,
responsible to stop it
Get both sides of the story: be fair and impartial
11. At least two things you as a listener need to do: 1. Concentrate closely on the
person who is talking
, .
2. Communicate your attention to the person, inmate fell you have lost interest and will
stop talking
12 Four Communicating skills attention while listening: 1. Maintain eye contact
2. Attentive Posture , Positioning, and Body Language (sit or lean forward, keep still
, be aware of the look on your face )
3. Follow the speaker verbally
4. Use silence effectively ( let yourself be quiet , let the speaker be quiet too )
13. Responding involves two techniques: 1. Paraphrasing
2. Reflecting
14. Two things are involved when Paraphrasing the words: 1. Determine what the
speaker basic message is (what they mean)
2. Rephrase in own words (
15. Two parts to Reflecting: 1. Identify basic feelings ( see it from speaker view) 2.
Capture the specific mood and feeling in words and reflect them back to the speaker
( act like a mirror)
16. Effective communication can: Prevent a situation from escalating
Listen ,show them you are interested,and respond to show you understand both their
words and feelings
17. Probing is: Getting information from someone
18. 9 Probing Skills: 1. Is the subject or feeling need to be explored
2. Use open ended questions (what,when,where,how)
3. Identify topics that need to be explored further
4. Listen for gaps,inconsistencies,and points are not clear
5. Focus on one topic at a time ,explore each issue completely before moving on
6. Do not ask yes/no questions
7. Do not ask leading questions reflect your own opinion or assumptions
8. Do not ask leading questions that will cause them to defend self
9. Use directive statements to give attention on specific points
19. Summarizing: Brief statement to highlight main points of discussion. Confirming
the information
20. Summarizing is used at: The end of the topic
21. Summarizing will focus on: The attention on the key subjects, clarify
misunderstandings
22. Paraphrasing happens: During the conversation
23. How to summarize: 7 ways: 1. Select main points discussed
, 2. Listen for consistent theme or patterns. Does the conversation return the same point
3. Select highlights of what the speaker said and how they feel
4. Summarize periodically when the convo hits natural breaking point
5. Tie together main points and feed them back for confirmation
6. Keep your own ideas and assumptions to yourself
7. Ask for feedback on accuracy ( have I got that right ?)
24. Summary: How to phrase questions and statements effectively to get the
information you need. Use open ended questions and statements to prompt the
speaker to clarify the situation and direct or redirect focus.
Use summarizing to select the main points and feed them back to the speaker for
confirmation
25. Closure: Wrapping it up ,deciding what action,if any to take to resolve the problem
situation
26. Identify the problem: Find an acceptable solution
27. SHU is known as: Restrictive housing unif
28. Inmates should be housed in a: Least restrictive setting necessary to ensure their
own safety as well as staff, other inmates, and the public
29. Restrictive Housing should always serve as: A specific penological purpose
30. There are three types of restrictive housing units: 1. Admin Maximum Control
Unit (ADX/Florence)
2. Special management unit (SMU) (USP Allenwood/ USP Lewisburg)
3. Special Housing Units (SHU)
31. ADX: Most violent inmates , disruptive , and escape prone. Demonstrate improved
behavior and the ability ,motivation , and willingness to eventually interstate into an
open population
32. SMU: Multi level program mission to teach self discipline,pro social values.
Complete program in 12months and inmates may redesignated to an appropriate facility
33. SMU in the BOP are located: USP Allenwood and USP Lewisburg
34. SHU: Separated from general population,may be housed either alone or with other
inmates.helps ensure the safety ,security,and orderly operation of correctional
facilities
35. Housing units with more intensive monitoring: Communication Management Unit
(CMU)
WITSEC
Secure Mental a health Unit
GRADED 100% VERIFIED)Detailed Correct Answers
1. 9 ways to control a situation / keep conflicts from escalating: 1. Follow basic
principles of correctional supervision
2. PPOL
3. Be aware of inmates needs
4. Self-confidence/inner authortiy
5. Enforce policy/resist manipulation
6. Overcome barriers to commhnication
7. Non confrontation body language
8. Make request /avoid giving orders
9. Never use more force than necessary
2. C/O responsibility: Ensure the safety of persons and property Establish order
Maintain security
Contact the shift LT
3. Staff may not impose or allow corporal punishment.T/F: True
4. Discipline action may not be capricious or retaliatory. T/F: True
5. Four purposes of inmate discipline: Inmate lives in a safe manner and orderly
conduct
Staff work in safe environment
Not a method of retaliation
Not an opportunity for punishment
6. BOP goals: To regulate inmate behavior,ensure it complies with BOP rules , and staff
and inmates may work /live in a safe and orderly environment
7. Cooperative Controls
Blue level: Inmate behavior is controlled by normal correctional supervision
9. Containment TechniquesGreen level: Generally involves actions like issuing
warnings,orders and writing Incident Reports
10. In order to meet these responsibilities you may need to do the three steps:
Intervene: verbal conflict between inmates Take responsibility: once involved,
responsible to stop it
Get both sides of the story: be fair and impartial
11. At least two things you as a listener need to do: 1. Concentrate closely on the
person who is talking
, .
2. Communicate your attention to the person, inmate fell you have lost interest and will
stop talking
12 Four Communicating skills attention while listening: 1. Maintain eye contact
2. Attentive Posture , Positioning, and Body Language (sit or lean forward, keep still
, be aware of the look on your face )
3. Follow the speaker verbally
4. Use silence effectively ( let yourself be quiet , let the speaker be quiet too )
13. Responding involves two techniques: 1. Paraphrasing
2. Reflecting
14. Two things are involved when Paraphrasing the words: 1. Determine what the
speaker basic message is (what they mean)
2. Rephrase in own words (
15. Two parts to Reflecting: 1. Identify basic feelings ( see it from speaker view) 2.
Capture the specific mood and feeling in words and reflect them back to the speaker
( act like a mirror)
16. Effective communication can: Prevent a situation from escalating
Listen ,show them you are interested,and respond to show you understand both their
words and feelings
17. Probing is: Getting information from someone
18. 9 Probing Skills: 1. Is the subject or feeling need to be explored
2. Use open ended questions (what,when,where,how)
3. Identify topics that need to be explored further
4. Listen for gaps,inconsistencies,and points are not clear
5. Focus on one topic at a time ,explore each issue completely before moving on
6. Do not ask yes/no questions
7. Do not ask leading questions reflect your own opinion or assumptions
8. Do not ask leading questions that will cause them to defend self
9. Use directive statements to give attention on specific points
19. Summarizing: Brief statement to highlight main points of discussion. Confirming
the information
20. Summarizing is used at: The end of the topic
21. Summarizing will focus on: The attention on the key subjects, clarify
misunderstandings
22. Paraphrasing happens: During the conversation
23. How to summarize: 7 ways: 1. Select main points discussed
, 2. Listen for consistent theme or patterns. Does the conversation return the same point
3. Select highlights of what the speaker said and how they feel
4. Summarize periodically when the convo hits natural breaking point
5. Tie together main points and feed them back for confirmation
6. Keep your own ideas and assumptions to yourself
7. Ask for feedback on accuracy ( have I got that right ?)
24. Summary: How to phrase questions and statements effectively to get the
information you need. Use open ended questions and statements to prompt the
speaker to clarify the situation and direct or redirect focus.
Use summarizing to select the main points and feed them back to the speaker for
confirmation
25. Closure: Wrapping it up ,deciding what action,if any to take to resolve the problem
situation
26. Identify the problem: Find an acceptable solution
27. SHU is known as: Restrictive housing unif
28. Inmates should be housed in a: Least restrictive setting necessary to ensure their
own safety as well as staff, other inmates, and the public
29. Restrictive Housing should always serve as: A specific penological purpose
30. There are three types of restrictive housing units: 1. Admin Maximum Control
Unit (ADX/Florence)
2. Special management unit (SMU) (USP Allenwood/ USP Lewisburg)
3. Special Housing Units (SHU)
31. ADX: Most violent inmates , disruptive , and escape prone. Demonstrate improved
behavior and the ability ,motivation , and willingness to eventually interstate into an
open population
32. SMU: Multi level program mission to teach self discipline,pro social values.
Complete program in 12months and inmates may redesignated to an appropriate facility
33. SMU in the BOP are located: USP Allenwood and USP Lewisburg
34. SHU: Separated from general population,may be housed either alone or with other
inmates.helps ensure the safety ,security,and orderly operation of correctional
facilities
35. Housing units with more intensive monitoring: Communication Management Unit
(CMU)
WITSEC
Secure Mental a health Unit
