REFLECT & RELATE CHAPTER 5 EXAM WITH LATEST QUESTIONS AND CORRECT ANSWERS GRADED A+

REFLECT & RELATE CHAPTER 5 EXAM WITH LATEST QUESTIONS AND CORRECT ANSWERS GRADED A+ Listening - ANS-Draw on both auditory and visual cues, such as nodding, smiling, gestures and eye contact to interpret the meaning of communication. Listening - ANS-The five step process of receiving, attending to, understanding, responding to and recalling sounds and visual images during interpersonal encounters. "seeing" your friend - ANS-Light reflects off of her skin, clothes, hair, etc and travels through the lens of your eye to the retina, which contains optic nerves. The nerves become stimulated, sending info to your brain which translates the info into visual images. "hearing" your friend... - ANS-Sound waves generated by your friends voice, enter your inner ear, causing your ear drum to vibrate. These vibrations travel along acoustic nerves to your brain, which interprets them as your friend's words and tone. Receiving - ANS-First stage in listening process in which the listener takes in information by seeing and hearing. Receiving - ANS-Critical Step Noise Pollution - ANS-sound in the surrounding environment that obscures or distracts out attention. Yes - ANS-Is loud music leading to hearing impairment? Attending - ANS-Second step in the listening process, which involves devoting attention to the info you've received. Culture and Listening Styles - ANS-- Always keep in mind that what is considered effective listening in one culture may be considered ineffective in another. * Individualistic Culture (US, Canada, etc): time oriented and action oriented listening dominate. * Collectivist Culture: people and content oriented listening dominate. Confucian Teachings - ANS-East Asia - Admonish followers to pay close attention when listening, display sensitivity to other's feelings and be prepared to assimilate complex info and content-oriented listening styles Attending - ANS-Extent is largely determined by salience Salience - ANS-The degree to which particular people or aspects of their communication attracts our attention. Salience - ANS-- Stimulating (funny, entertaining, etc - Perceived as important - Unexpected Limit multi-tasking, Elevate your attention. - ANS-Ways to improve attention? multi-tasking online - ANS-using multiple forms of technology at once, each of which feeds you unrelated streams of information. Brain Plasticity - ANS-Our brains adapt to the tasks we regularly perform during waking hours. multi-tasking online limited - ANS-We are training our brains to only be able to focus attention for a short burst, losing the ability to focus on one task for a long period. Mental Bracketing - ANS-Systematically putting aside thoughts that aren't relevant to the interaction at hand if your attention wanders while listening. Understanding - ANS-involves interpreting the meaning of another persons communication by comparing newly received information (housed in STM) against our past knowledge (housed in LTM). Short Term Memory - ANS-Part of the mind that temporarily houses the information while you seek to understand its meaning. - where new info is placed. Long Term Memory - ANS-Part of the mind devoted to permanent information storage. Responding - ANS-The fourth stage in the listening process in which the listener communicates, nonverbally or verbally, their attention and understanding. - Positive Feedback, Paraphrasing & Clarifying Feedback - ANS-Verbal and nonverbal messages that receivers use to indicate their reaction to communication, such as frown or saying "I disagree". Positive Feedback - ANS-eye contact, smiling, facing the sender, nodding, back channel cues, etc Back Channel Cues - ANS-Verbal and nonverbal responses that signal you've paid attention to and understood specific comments.