Business of IT applications D336 (ITIL cert prep) || Already
Graded A+.
First phase of ITIL Strategy correct answers Service Strategy
Second phase of ITIL Strategy correct answers Service Design
Third phase of ITIL Strategy correct answers Service Transition
Fourth phase of ITIL Strategy correct answers Service operation
Last phase (5th) of ITIL Strategy correct answers Continual Service Improvement
IT staff and management have just completed the IT infrastructure library (ITIL) phase in which
a plan was developed to address customer concerns.
Which ITIL phase comes next?
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement correct answers Service Design?
Which term is used when an organization verifies all conditions are met for a new service to be
activated?
Service Level Agreements
Acceptance Testing
Improvement Plan
Availability Test correct answers Acceptance testing?
Which IT infrastructure library (ITIL) function is the point of contact for reporting incidents and
service requests?
Service Operation
Service desk
Service Transition
Service design correct answers Service Desk
Which role is responsible for negotiating the responsibilities of the provider and the customer?
Capacity Manager
Compliance Manager
Service level manager
, Information security manager correct answers Service level manager?
Which phase of the IT infrastructure library (ITIL) provides guidance on the practical aspects of
day-to-day business activities and ensures that the IT infrastructure runs smoothly?
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement correct answers Service operation?
What is the focus of information technology service management (ITSM)?
Aligning personnel based on their performance in the postion
Meeting requirements for the customer from the service level agreement
Helping the organization manage the enterprise specifications
Framing the technology process of the organization correct answers Meeting requirements for
the customer from the service level agreement?
What customer information is needed to form a successful service strategy?
Demographics
Previous profitability
Needs and goals
Supple and demand correct answers Needs and goals?
Which process includes the scope for new services as well as potential changes for existing
services?
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement correct answers Continual Service Improvement?
Services and processes are designed and plans are implemented to have better service
management. correct answers Service Design
In order to have better service management in a service provider organization, you need to have
a consistent__________________________ correct answers Service strategy
This stage includes the preparation of services and processes for the live environment correct
answers Service Transition
At this stage, the organization is bound to service-level agreements with customers. correct
answers Service Operation
Graded A+.
First phase of ITIL Strategy correct answers Service Strategy
Second phase of ITIL Strategy correct answers Service Design
Third phase of ITIL Strategy correct answers Service Transition
Fourth phase of ITIL Strategy correct answers Service operation
Last phase (5th) of ITIL Strategy correct answers Continual Service Improvement
IT staff and management have just completed the IT infrastructure library (ITIL) phase in which
a plan was developed to address customer concerns.
Which ITIL phase comes next?
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement correct answers Service Design?
Which term is used when an organization verifies all conditions are met for a new service to be
activated?
Service Level Agreements
Acceptance Testing
Improvement Plan
Availability Test correct answers Acceptance testing?
Which IT infrastructure library (ITIL) function is the point of contact for reporting incidents and
service requests?
Service Operation
Service desk
Service Transition
Service design correct answers Service Desk
Which role is responsible for negotiating the responsibilities of the provider and the customer?
Capacity Manager
Compliance Manager
Service level manager
, Information security manager correct answers Service level manager?
Which phase of the IT infrastructure library (ITIL) provides guidance on the practical aspects of
day-to-day business activities and ensures that the IT infrastructure runs smoothly?
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement correct answers Service operation?
What is the focus of information technology service management (ITSM)?
Aligning personnel based on their performance in the postion
Meeting requirements for the customer from the service level agreement
Helping the organization manage the enterprise specifications
Framing the technology process of the organization correct answers Meeting requirements for
the customer from the service level agreement?
What customer information is needed to form a successful service strategy?
Demographics
Previous profitability
Needs and goals
Supple and demand correct answers Needs and goals?
Which process includes the scope for new services as well as potential changes for existing
services?
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement correct answers Continual Service Improvement?
Services and processes are designed and plans are implemented to have better service
management. correct answers Service Design
In order to have better service management in a service provider organization, you need to have
a consistent__________________________ correct answers Service strategy
This stage includes the preparation of services and processes for the live environment correct
answers Service Transition
At this stage, the organization is bound to service-level agreements with customers. correct
answers Service Operation
