TS24 DIY Loyalty Online - Midterm
What is income tax? - ANSTax imposed by a government, based on income.
To pass this course, you must average 80% or higher between the midterm and final exam
tests. - ANSTrue.
What year did the Bloch brothers create their income tax preparation company? - ANS1955
H&R Block has retail tax office locations in all 50 states. - ANSTrue
Where would you transfer an H&R Block employee if they need assistance with payroll and
benefits? - ANSPeople Center
All states require a state tax return filed by all clients every year. - ANSFalse
Your new role is in DIY. What does this acronym stand for? - ANSDo-It-yourself
Where will you search for a knowledge article that you want to attach to a case? -
ANSKnowledge pane
What is the Golden Question? - ANSAre you using the do-it-yourself online product, which
requires you to sign in with a username and password? Did you, or will you, install the Software
product to your computer? Usually, you see a green cube on your computer desktop.
What is true about cases? - ANSAll cases should either be closed, escalated, or transferred
before you are finished.
Where are cases created while in training class? - ANSSalesforce Sandbox: Training
DIY agents support two DIY products. These products are Online Tax Preparation and Retail
Office Tat Preparation. - ANSFalse
Which department or Line of Business (LOB) handles products such as Emerald Advance,
Emerald Card, and Spruce Card? - ANSFinancial Services
In Salesforce, which console do DIY agents use? - ANSService Console
Knowledge Alerts notify the team when something important has changed? - ANSTrue
What is income tax? - ANSTax imposed by a government, based on income.
To pass this course, you must average 80% or higher between the midterm and final exam
tests. - ANSTrue.
What year did the Bloch brothers create their income tax preparation company? - ANS1955
H&R Block has retail tax office locations in all 50 states. - ANSTrue
Where would you transfer an H&R Block employee if they need assistance with payroll and
benefits? - ANSPeople Center
All states require a state tax return filed by all clients every year. - ANSFalse
Your new role is in DIY. What does this acronym stand for? - ANSDo-It-yourself
Where will you search for a knowledge article that you want to attach to a case? -
ANSKnowledge pane
What is the Golden Question? - ANSAre you using the do-it-yourself online product, which
requires you to sign in with a username and password? Did you, or will you, install the Software
product to your computer? Usually, you see a green cube on your computer desktop.
What is true about cases? - ANSAll cases should either be closed, escalated, or transferred
before you are finished.
Where are cases created while in training class? - ANSSalesforce Sandbox: Training
DIY agents support two DIY products. These products are Online Tax Preparation and Retail
Office Tat Preparation. - ANSFalse
Which department or Line of Business (LOB) handles products such as Emerald Advance,
Emerald Card, and Spruce Card? - ANSFinancial Services
In Salesforce, which console do DIY agents use? - ANSService Console
Knowledge Alerts notify the team when something important has changed? - ANSTrue
