PGA 3.0 Level 2 Study Guide
QUESTION AND ANSWERS
1. The vision, core values, and mission statement of a golf facility should be
developed concurrently with establishing a facility-wide business plan that
includes concrete goals with strategies for meeting them. (T/F): True
2. What department is considered the core business unit of most facilities?:
Golf Operations
3. Policies and procedures are port of which support element of the golf
operation's organization?: Systems
4. What is the most accurate description of the relationship between the
facility's business plan and the golf operation?: Golf Operation is very core
and center of the golf business plan
5. What is the principal focus of golf operations? Systems Operational
Manual:
6. What combination of interaction strategies would be the first choice for
promoting a positive facility-wide culture?: Involving and Supporting
7. From a functional perspective, a vendor is what kind of resource?: Financial
8. What must exist for a facility to have a positive culture?: Resources
9. What would a typical organizational chart of a golf operation show?: Staff
roles and the relationships between them
, .
10. What is the most likely determinant of the complexity of a facility's
organizational chart?: Size of facility and number of resources
11. What determines the complexity of a facility's organization chart? Size
of facility, number of services offered, type of facility, mission: 12. Staff is
considered a tangible facility resource? (T/F): True
13. What intangible resource is key to enabling and facilitating peak
performance?: Culture
14. How can facilities foster a positive culture of improvement?: Open
communication and discussion
15. How can a facility foster a culture of improvement?: Evolving / Everyone
on board
16. "Identify staffing needs" is one of the staff-management roles in running
a golf operation. (T/F): True
17. Job descriptions should identify the skills necessary to accomplish the
tasks associated with each position. (T/F): True
18. High-performance profiling is a tool that can be used to communicate a
uniform set of facility-wide expectations for all employees. (T/F): True
19. Self-assessments are an appropriate means for facility staff to align their
personal goals with business goals. (T/F): True
20. New teachers observed the lead instructor at a golf facility conduct a
short game clinic. This is an example of external staff training. (T/F): False
, .
21 What should a manager consider when determining the number of
employees needed to run an operation?: Human resources it will take
22. What should golf facilities consider doing to elevate staff performance in
meeting management and customer expectations?: Create high
performance profiles
23. What is the advantage of asking open-ended questions during the
interview process? Lead to unbiased answers:
24. What is an example of external staff training?: Employee going to the PGA
Show
25. Reduced training needs is one of the anticipated benefits of adopting new
point of sale system technology. (T/F): False
26. What is the first step in acquiring a new technology-based system?:
Assess facility needs
27. What are procedures?: Step by step instructions on how to implement policies
and complete specific tasks
28. What are policies?: Guidelines and rules laid down by management that
outline the course of action in various situations
29. Why should employees be involved in creating and revising policies or
procedures?: Encourages staff to buy in to the guidelines it sets out
30. What is a management tool for defining the structure of the golf
operation?: Business planning - Policies and procedures
31. Promotion is one of the four "Ps" of marketing? (T/F): True
QUESTION AND ANSWERS
1. The vision, core values, and mission statement of a golf facility should be
developed concurrently with establishing a facility-wide business plan that
includes concrete goals with strategies for meeting them. (T/F): True
2. What department is considered the core business unit of most facilities?:
Golf Operations
3. Policies and procedures are port of which support element of the golf
operation's organization?: Systems
4. What is the most accurate description of the relationship between the
facility's business plan and the golf operation?: Golf Operation is very core
and center of the golf business plan
5. What is the principal focus of golf operations? Systems Operational
Manual:
6. What combination of interaction strategies would be the first choice for
promoting a positive facility-wide culture?: Involving and Supporting
7. From a functional perspective, a vendor is what kind of resource?: Financial
8. What must exist for a facility to have a positive culture?: Resources
9. What would a typical organizational chart of a golf operation show?: Staff
roles and the relationships between them
, .
10. What is the most likely determinant of the complexity of a facility's
organizational chart?: Size of facility and number of resources
11. What determines the complexity of a facility's organization chart? Size
of facility, number of services offered, type of facility, mission: 12. Staff is
considered a tangible facility resource? (T/F): True
13. What intangible resource is key to enabling and facilitating peak
performance?: Culture
14. How can facilities foster a positive culture of improvement?: Open
communication and discussion
15. How can a facility foster a culture of improvement?: Evolving / Everyone
on board
16. "Identify staffing needs" is one of the staff-management roles in running
a golf operation. (T/F): True
17. Job descriptions should identify the skills necessary to accomplish the
tasks associated with each position. (T/F): True
18. High-performance profiling is a tool that can be used to communicate a
uniform set of facility-wide expectations for all employees. (T/F): True
19. Self-assessments are an appropriate means for facility staff to align their
personal goals with business goals. (T/F): True
20. New teachers observed the lead instructor at a golf facility conduct a
short game clinic. This is an example of external staff training. (T/F): False
, .
21 What should a manager consider when determining the number of
employees needed to run an operation?: Human resources it will take
22. What should golf facilities consider doing to elevate staff performance in
meeting management and customer expectations?: Create high
performance profiles
23. What is the advantage of asking open-ended questions during the
interview process? Lead to unbiased answers:
24. What is an example of external staff training?: Employee going to the PGA
Show
25. Reduced training needs is one of the anticipated benefits of adopting new
point of sale system technology. (T/F): False
26. What is the first step in acquiring a new technology-based system?:
Assess facility needs
27. What are procedures?: Step by step instructions on how to implement policies
and complete specific tasks
28. What are policies?: Guidelines and rules laid down by management that
outline the course of action in various situations
29. Why should employees be involved in creating and revising policies or
procedures?: Encourages staff to buy in to the guidelines it sets out
30. What is a management tool for defining the structure of the golf
operation?: Business planning - Policies and procedures
31. Promotion is one of the four "Ps" of marketing? (T/F): True
