Capstone Proposal
MS International Management
Literature Review
1
, Contents
LITERATURE REVIEW...........................................................................................................3
1. Introduction.......................................................................................................................3
2. Outsourcing of Business Processes...................................................................................3
3. Factors influencing Business Process Outsourcing in the IT and Financial Service
Sector.....................................................................................................................................4
4. Influence and Impact of Business Process Outsourcing on Vendor Organisations..........5
5. Benefits and Challenges in Business Process Outsourcing in Financial and Banking
Industry..................................................................................................................................6
6. Strategies for Successful Business Process Outsourcing..................................................8
7. Theoretical Framework......................................................................................................9
7.1. Transaction Cost Economics (TCE)..........................................................................9
7.2. Resource-Based View (RBV) Theory.......................................................................9
8. Literature Gap..................................................................................................................10
9. Conclusion.......................................................................................................................10
METHODOLOGY...................................................................................................................11
1. Philosophical Concerns...................................................................................................11
2. Data Collection................................................................................................................11
3. Data Analysis...................................................................................................................12
REFERENCE LIST..................................................................................................................13
2
MS International Management
Literature Review
1
, Contents
LITERATURE REVIEW...........................................................................................................3
1. Introduction.......................................................................................................................3
2. Outsourcing of Business Processes...................................................................................3
3. Factors influencing Business Process Outsourcing in the IT and Financial Service
Sector.....................................................................................................................................4
4. Influence and Impact of Business Process Outsourcing on Vendor Organisations..........5
5. Benefits and Challenges in Business Process Outsourcing in Financial and Banking
Industry..................................................................................................................................6
6. Strategies for Successful Business Process Outsourcing..................................................8
7. Theoretical Framework......................................................................................................9
7.1. Transaction Cost Economics (TCE)..........................................................................9
7.2. Resource-Based View (RBV) Theory.......................................................................9
8. Literature Gap..................................................................................................................10
9. Conclusion.......................................................................................................................10
METHODOLOGY...................................................................................................................11
1. Philosophical Concerns...................................................................................................11
2. Data Collection................................................................................................................11
3. Data Analysis...................................................................................................................12
REFERENCE LIST..................................................................................................................13
2
