MAN 3025- Final Exam Questions and Answers
People who support one another and who work well together can accomplish much
more than people who do not support one another and who do not work well together.
What is this an example of? *** Synergy
Dajhia heard rumors about an upcoming merger that she knew, as a person on the
team looking into the potential merger, were incorrect. She decided to write a memo to
her employees dispelling the rumors. Which of the following types of communication
was Dajhia responding to? *** Grapevine
Which of the following is a disadvantage of oral communication? *** It is prone to
being inaccurate.
What is the first step in the communication process? *** Having a fact, idea, or opinion
to share
Which of the following is an example of upward communication in organizations? *** A
leave request sent by a team member to the team manager
The EPA is considering two different sticker designs for auto fuel economy. One design
included a letter grade A+ to D, but a few members argued that the letter grade fell short
because it is imbued with memories people have of school. Some others argued that it
was simple and easy to understand. The result was that neither of the parties tried to
understand what the other was saying. This scenario best exemplifies the organizational
barrier of _____. *** different perceptions
Jinhoon and Aviva have worked together on several projects, and they have enjoyed
working together. On occasion, they get together with their spouses and spend time
,socializing on weekends. Which of the following does this relationship describe? ***
Positive interpersonal dynamics
Juan sent a memo to his staff regarding the new procedures for ordering new
equipment. Later in the week, he checked in with individual staff members to ensure
that they received the memo and to find out if they had any questions or concerns.
Which organizational skill is Juan demonstrating? *** Following-up
Nour learned that the upcoming company reorganization is likely to impact her
department, meaning changes of duties for some of them. Nour quickly shared this
information with the members of her team, and by the end of the day, word was
spreading that many of them were going to be let go. Word got back to Rene, the
department manager. While it is true that a reorganization is in the works, there are no
plans to eliminate any positions. How can Rene minimize the damage that the
grapevine does? *** By clearly and openly explaining that no one will lose their jobs
Vikranta is reading a policy letter about absences. In terms of the communication
process, this is an example of _____. *** decoding
content theory of motivation *** Identifies physical or psychological conditions that act
as stimuli for human behaviors. Also referred to as the basic needs model.
process theory of motivation *** Focus on explaining the process by which internal
factors and environmental characteristics influence employee motivation
Maslow's Hierarchy of Needs *** physiological, safety, love/belonging, esteem, self-
actualization
Hygiene Factors (Herzberg) *** - hygiene: factors that by their absence, inhibit
performance but any addition in them does not increase efficiency or productivity. Thus
they are extrinsic to the job
, - basic needs for a job
Motivators (Herzberg) *** Achievement, recognition, stimulating work, growth,
advancement, positive culture
achievement theory of motivation *** the desire to direct your behavior toward
excelling, succeeding, or outperforming others at some task
Expectancy Theory *** the theory that people will be motivated to the extent to which
they believe that their efforts will lead to good performance, that good performance will
be rewarded, and that they will be offered attractive rewards
Equity Theory of Motivation *** Focuses on the desire to be treated with equity and to
avoid perceived inequity
Goal Setting Theory *** a theory that says that specific and difficult goals, with
feedback, lead to higher performance
The Nature of Leadership *** the process of providing general direction and
influencing individuals or groups to achieve goals
Types of Power *** legitimate, reward, coercive, referent, expert
expert power *** power that is based on the special knowledge, skills, and expertise
that a leader possesses
coersive power *** power that comes from the ability to punish
legitimate power *** the power a person receives as a result of his or her position in
the formal hierarchy of an organization
People who support one another and who work well together can accomplish much
more than people who do not support one another and who do not work well together.
What is this an example of? *** Synergy
Dajhia heard rumors about an upcoming merger that she knew, as a person on the
team looking into the potential merger, were incorrect. She decided to write a memo to
her employees dispelling the rumors. Which of the following types of communication
was Dajhia responding to? *** Grapevine
Which of the following is a disadvantage of oral communication? *** It is prone to
being inaccurate.
What is the first step in the communication process? *** Having a fact, idea, or opinion
to share
Which of the following is an example of upward communication in organizations? *** A
leave request sent by a team member to the team manager
The EPA is considering two different sticker designs for auto fuel economy. One design
included a letter grade A+ to D, but a few members argued that the letter grade fell short
because it is imbued with memories people have of school. Some others argued that it
was simple and easy to understand. The result was that neither of the parties tried to
understand what the other was saying. This scenario best exemplifies the organizational
barrier of _____. *** different perceptions
Jinhoon and Aviva have worked together on several projects, and they have enjoyed
working together. On occasion, they get together with their spouses and spend time
,socializing on weekends. Which of the following does this relationship describe? ***
Positive interpersonal dynamics
Juan sent a memo to his staff regarding the new procedures for ordering new
equipment. Later in the week, he checked in with individual staff members to ensure
that they received the memo and to find out if they had any questions or concerns.
Which organizational skill is Juan demonstrating? *** Following-up
Nour learned that the upcoming company reorganization is likely to impact her
department, meaning changes of duties for some of them. Nour quickly shared this
information with the members of her team, and by the end of the day, word was
spreading that many of them were going to be let go. Word got back to Rene, the
department manager. While it is true that a reorganization is in the works, there are no
plans to eliminate any positions. How can Rene minimize the damage that the
grapevine does? *** By clearly and openly explaining that no one will lose their jobs
Vikranta is reading a policy letter about absences. In terms of the communication
process, this is an example of _____. *** decoding
content theory of motivation *** Identifies physical or psychological conditions that act
as stimuli for human behaviors. Also referred to as the basic needs model.
process theory of motivation *** Focus on explaining the process by which internal
factors and environmental characteristics influence employee motivation
Maslow's Hierarchy of Needs *** physiological, safety, love/belonging, esteem, self-
actualization
Hygiene Factors (Herzberg) *** - hygiene: factors that by their absence, inhibit
performance but any addition in them does not increase efficiency or productivity. Thus
they are extrinsic to the job
, - basic needs for a job
Motivators (Herzberg) *** Achievement, recognition, stimulating work, growth,
advancement, positive culture
achievement theory of motivation *** the desire to direct your behavior toward
excelling, succeeding, or outperforming others at some task
Expectancy Theory *** the theory that people will be motivated to the extent to which
they believe that their efforts will lead to good performance, that good performance will
be rewarded, and that they will be offered attractive rewards
Equity Theory of Motivation *** Focuses on the desire to be treated with equity and to
avoid perceived inequity
Goal Setting Theory *** a theory that says that specific and difficult goals, with
feedback, lead to higher performance
The Nature of Leadership *** the process of providing general direction and
influencing individuals or groups to achieve goals
Types of Power *** legitimate, reward, coercive, referent, expert
expert power *** power that is based on the special knowledge, skills, and expertise
that a leader possesses
coersive power *** power that comes from the ability to punish
legitimate power *** the power a person receives as a result of his or her position in
the formal hierarchy of an organization
