HCMN 305 Exam (Ch 1- 4) | Questions with Verified Answers

HCMN 305 Exam (Ch 1- 4) | Questions with Verified Answers Which of the following four factors in Blum's model of health has the weakest effect on the health of a population? a. Heredity b. Medical care c. Lifestyles d. Environment Which of the following four factors in Blum's model of health has the strongest effect on the health of a population? a. Heredity b. Medical/health care c. Well-being d. Environment Healthcare organizations together provide a continuum of care made up of health services for a population. These services include a. preventive services b. rehabilitation services c. diagnostic services d. all of the above The external environment that affects all healthcare organizations can be divided into ten sectors. The sector that encompasses related businesses and competitors is the a. industry sector b. market sector c. socioeconomic sector d. none of the above The external environment that affects all healthcare organizations can be divided into ten sectors. The market sector is important because it encompasses a. new medical discoveries b. governmental laws c. customers and clients d. economic and financial resources The health of a population can be thought of in terms of its well-being. Which of the following is not one of the three types of well-being presented in Chapter 1? a. Somatic b. Psychic c. Demographic d. Social As defined by the World Health Organization (WHO), health is merely the absence of disease or infirmary. a. True b. False When planning solutions for health problems experienced by groups of people, managers should keep in mind that disparities are not usually linked to the environment. a. True b. False The continuum of care could appropriately be nicknamed "womb to tomb" care because it encompasses health services from the time of a person's birth to the time of the person's death. a. True b. False Healthcare is a relatively stable industry that undergoes little change from year to year. a. True b. False The process of getting things done through and with people is known as a. human relations b. bureaucracy c. management d. planning Frederick Taylor was a pioneer in scientific management who helped improve a. how organizations function b. how departments coordinate their work c. how managers communicate d. how workers perform jobs e. none of the above Development of administrative theory was important for improving a. entire organizations b. parts of departments c. manual labor jobs d. none of the above The Hawthorne studies in the 1920s and 1930s led to which of the following approaches in management? a. Administrative theory approach b. Scientific management approach c. Human relations approach d. Social/ psychological approach Which of the following is not one of the five fundamental management functions identified by Gulick, Urwick, and Fayol? a. Direct b. Plan c. Communicate d. Staff e. All of the above are among the five fundamental management functions. Robert Katz identified that managers use all of the following skills except a. technical skills b. conceptual skills c. human skills d. informational skills Managers need intrapersonal and interpersonal competencies, including self-awareness and social skills. Together, these competencies are known as a. personal skills b. social intelligence c. cultural competence d. emotional intelligence Establishing the mission, vision, and goals of an organization is part of what top managers do when they a. control b. direct c. organize d. plan Managers have personal differences, but they all manage the same way. a. True b. False Management should be thought of as a cycle rather than as a straight-line process. a. True b. False Historically, the use of bureaucratic principles for management has not been successful. a. True b. False Bureaucracy often makes organizations less predictable, less efficient, and less flexible. a. True b. False As presented in Chapter 2, leadership is not the same as management; it is part of management. a. True b. False A healthcare organization should be organized according to the external environment in which it exists. a. True b. False The mechanistic approach to management is useful when the environment changes quickly and unpredictably. a. True b. False Which of the following management functions should take place before all of the others? a. Organizing b. Planning c. Staffing d. Controlling The type of planning that enables an organization to examine where it is now, decide where it wants to be in the future, and figure out how to get there is known as a. financial planning b. future-oriented planning c. strategic planning d. systems planning A SWOT analysis a. considers an organization's external factors b. considers an organization's internal factors c. is part of strategic planning d. All of the above are correct. When an organization does strategic planning, it should consider a. internal stakeholders b. external stakeholders c. minimal stakeholders d. internal and external stakeholders At a minimum, a manager should do which of the following when project planning? a. State the purpose of the project b. Plan tasks, a timeline, and responsibilities c. Identify specific outputs of the project d. All of the above A Gaant chart helps a manager answer which of the following questions? a. "Which goals should we pursue?" b. "Where is my organization at now?" c. "Who will do what, and when?" d. "What are the threats and opportunities?" Which of the following is not a strategy for competitive advantage, as explained in Chapter 3? a. Timing and intensity of action b. Resources and abilities c. External opportunities d. Mass, size, clout Which of the following is good advice for managers who are planning?