HCMN 305 Exam 2 | Questions with Verified Answers

HCMN 305 Exam 2 | Questions with Verified Answers Which of the following is one of the seven human resources processes needed for staffing? a. Sick pay plan b. Training appraisal c. Performance representation d. Job and work design Which of the following is not an advantage of internal recruitment compared to external recruitment? a. It is costs less time and money. b. It provides a bigger pool of potential applicants. c. It boosts the morale of existing employees. d. It requires less orientation of the employee who gets the job. Hiring someone to fill a job vacancy is likely to involve everything listed below except a. recruitment b. a job offer c. interviews d. a pay raise Which of the following is most likely to be part of the organization-wide orientation done by top managers and human resources staff for new employees? a. Introduction of coworkers b. Location of work supplies and equipment c. Organizational history and mission d. Work schedule Staff planning should consider a. likely promotions and retirements b. the organization's strategic plan and goals c. the organization's SWOT analysis d. all of the above Who does the hiring of new employees for departments in healthcare organizations? a. The department managers b. The human resources staff c. The chief executive officer d. The department managers with the human resources staff e. (a), (b), and (c) Which of the following statements about job analysis is correct? a. It is used both before and after selecting employees for jobs. b. It is not interrelated with other staffing processes. c. It usually is done after deciding compensation. d. It requires observation rather than surveys. A job description is most likely to include a. job duties and benefit plan b. benefit plan and job qualifications c. job qualifications and job duties d. all of the above Healthcare organizations are generally considered to be labor intensive. a. True b. False Due to the urgency of decisions in healthcare organizations, a trend in hiring is to use just one person rather than a slower team approach. a. True b. False Managers' flexibility in how they staff their organizations is restricted by numerous laws. a. True b. False The formal, systematic assessment of how well employees perform their jobs in relation to established standards is known as a a. job review b. priority assessment c. performance appraisal d. SWOT analysis A method of performance appraisal that uses input from employees working above, below, and at the same level of the employee is known as a a. peer assessment b. multilevel coworker appraisal c. comprehensive evaluation d. 360-degree evaluation Which of the following is not something a manager should do during an employee performance appraisal? a. Prepare the intended outcomes of the performance appraisal b. Lead a collaborative discussion with active participation from the employee c. Focus mostly on the employee's past performance d. Document the appraisal review for all participants to sign and use for follow-up The pay rate for a particular job depends on a. the value of the job in comparison to other jobs in the organization b. how much the organization can afford to pay for the particular job c. how much other organizations within the community pay for the same job d. both (b) and (c) e. all of the above Which of the following is not a reason why healthcare organizations should ensure employee protection? a. It does not affect patient care. b. It reduces employees' on-the-job illnesses and injuries. c. It can help organizations save money by decreasing safety violations. d. It is required by law. When employees feel their rights and concerns are not adequately represented to top managers, the employees may elect to be represented by a. middle managers b. labor unions c. powerful physicians d. the board of directors As part of total compensation, employee benefits a. are worth about one-tenth of actual base pay b. do not have to be the same for all employees c. are optional, so managers can decide which benefits to provide d. All of the above are correct. The first vital step in the training process is figuring out the objectives of the training. a. True b. False Because managers know the importance of training employees, training programs rarely conflict with other organizational priorities. a. True b. False Although performance evaluations should guide better performance from employees, managers sometimes inflate their ratings of employees to avoid conflicts with employees. a. True b. False An important resource for determining appropriate pay for a particular job is having an accurate job description. a. True b. False According to Chapter 9, which of the following statements is true? a. Management and leadership are basically the same concepts. b. Leadership and management are completely separate concepts. c. Leadership is a part of management. d. Management is a part of leadership. Which of the following leadership theories examines the attributes of leaders and the influence these attributes have on leadership effectiveness? a. Alderfer's ERG theory b. Quality theory c. Trait theory d. Effectiveness theory According to contingency theory, effective leadership depends on which of the following? a. Characteristics of the leader b. Characteristics of the situation c. Characteristics of the followers d. Both (a) and (c) e. (a), (b), and (c) Skills theory addresses leadership effectiveness by examining which of the following? a. Leader traits and characteristics b. Leader behaviors and styles c. Leader abilities and expertise d. All of the above Which of the following statements is not an assumption of Theory X for leadership? a. People are lazy and dislike work. b. People must be directed because they lack self-discipline. c. People do not want responsibility. d. People are motivated intrinsically. e. All of the above are assumptions of Theory X. The administrator of a skilled nursing facility who emphasizes concern for his employees and strives to develop long-term cooperative relationships most likely holds views similar to a. Theory W b. Theory X c. Theory Y d. Theory Z Inspiring others by innovating with new ideas, revitalizing the organization with change, and appealing to the human needs of self-actualization and fulfillment is known as a. transactional leadership b. transparent leadership c. transformational leadership d. transitional leadership Which of the following are aspects of emotional intelligence? a. Understanding the etiology of human emotions b. Understanding oneself and understanding others c. Self-awareness, self-regulation, self-motivation, social awareness, and social skills d. Both (b) and (c) Leadership is a process through which an individual or organization influences people to accomplish a goal, either intentionally or unintentionally. a. True b. False Because departments in an organization work toward a common mission and common goals, the leadership style used in one department is likely to be effective in every other department. a. True b. False Physicians and other healthcare practitioners generally think and behave the same as managers; therefore, managers can use the same leadership style with physicians that they use with other workers. a. True b. False The desire and willingness of a person to expend effort to achieve a goal or an outcome is a. authority b. leadership c. motivation d. none of the above The ability of one person in an organization to influence other people to bring about desired outcomes is a. power b. motivation c. culture d. management According to Maslow's hierarchy of needs, which of the following needs should be satisfied before safety and security needs can be met? a. Physiological b. Belonging and friendship c. Self-actualization d. Esteem and recognition Which of the following is not one of the three needs described by McClelland's learned needs theory? a. Achievement b. Power c. Safety d. Affiliation