LETTER OF COMPLAINT
• I am writing to complain about…
• I am writing to express my concern about the fact that…
• I must complain in writing about…
• I feel I must complain to you about…
• I wish to complain in the strongest terms about…
• I must insist that you…
• I must urge you to…
• I am writing to inform you of an apparent error in your records…
COMPLAINT – other useful phrases
• Poor standard of service/slow service
• No accommodation/Travel delays/Rather rude staff
• Badly scratched/dented wrapping/packaging
• To claim/demand for a refund
• Defective/faulty goods/defective item/machine
• The… may need replacing
• To restore an item to full working order…
• I am enclosing the broken radio in this package; please send me a replacement..
• I am returning … to you for correction of the fault/for inspection/repair/servicing
• I am asking for/I wish to get a replacement
• You said that … I feel sure there must be some mistake as I am sure that…
COMPLAINTS - ending
• I do not usually complain, but, as an old customer, I am sure you will be interested in
my comments.
• We look forward to dealing with this matter without delay.
• I feel that your company should consider an appropriate refund.
• I would be grateful if you would send me a complete refund as soon as possible
• We feel there must be some explanation for (this delay) and expect your prompt reply.
• Will you please look into this matter and let us know the reason for …
• Thank you for your assistance.
• I look forward to hearing from you at your earliest convenience.
• I am returning the damaged goods/items… and shall be glad if you will replace them.
• Please look into this matter at once and let me know the delay.
• Please check your records again.
• Thank you for your cooperation in correcting this detail…
• I am writing to complain about…
• I am writing to express my concern about the fact that…
• I must complain in writing about…
• I feel I must complain to you about…
• I wish to complain in the strongest terms about…
• I must insist that you…
• I must urge you to…
• I am writing to inform you of an apparent error in your records…
COMPLAINT – other useful phrases
• Poor standard of service/slow service
• No accommodation/Travel delays/Rather rude staff
• Badly scratched/dented wrapping/packaging
• To claim/demand for a refund
• Defective/faulty goods/defective item/machine
• The… may need replacing
• To restore an item to full working order…
• I am enclosing the broken radio in this package; please send me a replacement..
• I am returning … to you for correction of the fault/for inspection/repair/servicing
• I am asking for/I wish to get a replacement
• You said that … I feel sure there must be some mistake as I am sure that…
COMPLAINTS - ending
• I do not usually complain, but, as an old customer, I am sure you will be interested in
my comments.
• We look forward to dealing with this matter without delay.
• I feel that your company should consider an appropriate refund.
• I would be grateful if you would send me a complete refund as soon as possible
• We feel there must be some explanation for (this delay) and expect your prompt reply.
• Will you please look into this matter and let us know the reason for …
• Thank you for your assistance.
• I look forward to hearing from you at your earliest convenience.
• I am returning the damaged goods/items… and shall be glad if you will replace them.
• Please look into this matter at once and let me know the delay.
• Please check your records again.
• Thank you for your cooperation in correcting this detail…
