SOLUTION #HRM613
Assignment:
Evaluation technique Job title Justification
Forced distribution Cashier Evaluate cashier on a
bell curve , identifying
top and bottom
performers to
encourage
improvement and
address skill gaps.
Critical incident Front Desk Staff Focus on specific
customer interaction
that demonstrate
exceptional or poor
performance.
Paired comparison Remittance officer Compare performance
among the three
remittance officer to
evaluate attention to
detail and task
execution.
Assignment:
Evaluation technique Job title Justification
Forced distribution Cashier Evaluate cashier on a
bell curve , identifying
top and bottom
performers to
encourage
improvement and
address skill gaps.
Critical incident Front Desk Staff Focus on specific
customer interaction
that demonstrate
exceptional or poor
performance.
Paired comparison Remittance officer Compare performance
among the three
remittance officer to
evaluate attention to
detail and task
execution.
